I created an account with redbet the deposited £30. After a few hours my balance was £150. I had no free spins or deposit bonus so no wagering requirements. I came back to my account and red bet had closed it. This was down to another site( that I has self excluded from, but not red bet). My initial contact with redbet was fairly successfully and the online help desk told me they would refund (I have a copy of the email transaction). I contacted them again after a few days to be told nothing had been done and I had to start again. So after a long winded process I was told that my case had gone to the accounts team. This not ing I received an email to tell me that no refund would be issued.
I feel that this is robbery, I deposited money which they gladly took out of my account. I wagered this money (took my chance) and won. They then closed my account without notice. So they have profited at least my initial deposit but also my £150 balance. Do not deposit to this casino if you want a fair chance. Of ever getting any money back. Seems they just close your account so they don't have to.pay out.