Restricted

Redbet Casino is restricted in your country, please try these instead:

Stake.us Social Casino

9.9 /10 • 3

LoneStar Casino

9.8 /10

Crown Coins Casino

9.7 /10 • 3

Mega Bonanza Casino

9.6 /10 • 5

Redbet Casino

Item: Redbet Casino
Rating: 7.8
Author: Irena D.

Our Rating CasinoRank

7.8/10

CasinoRank

Player Rating 92 Reviews

6.8/10

92 Reviews

Complaint Response 19 Complaints

2 days avg. 19 Complaints

What we like

0-4 hours e-wallets withdrawal time frame
No withdrawal limits
Mobile-friendly
Audited by SKL

What we don’t like

Large number of restricted countries
Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

Redbet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.redbet.com

Established

2005

Licences

Gibraltar Regulatory Authority, Malta Gaming Authority

Company

Evoke Gaming Malta Ltd.

Affiliate Program

Evoke Gaming

Languages

English, Finnish, German, Norwegian, Turkish, Portuguese, Spanish

Casino Type

Instant Play, Mobile, Sports, Live Casino

Redbet Casino is an online casino that offers players three instant action casinos in one convenient location. Players can choose from Casino Red (powered by NetEnt), 3D Slots (powered by Betsoft), powered by Microgaming Quickfire and NYX Interactive with games from NextGen Gaming, Bally, Aristocrat, CryptoLogic, and more, including several live table games. It is available in six different languages: English, German, Polish, Norwegian, and Finnish. Since the games are all instant-play, Redbet Casino is compatible with practically every platform imaginable, including many smartphones and tablets. Altogether, Redbet is one of the most well-rounded casinos on the web.

Restricted Countries

Various legal and commercial restrictions prevent Redbet Casino from offering games to players in Denmark, France and its territories, Spain, Turkey, and the US and its territories. Residents of all other countries are welcome as long as online gambling is not prohibited by law.

Mobile Gaming

Many of Redbet Casino’s most popular games can now be played on the go. These include Roulette, Blackjack, and a growing number of the site’s hottest slots. The mobile casino is currently compatible with Android and iOS devices and can be accessed with absolutely no downloads required simply by going to the Redbet website on a mobile browser.

Security and Fairness

The entire Redbet Casino website is protected with the latest SSL encryption technology from COMODO, a leading online security firm. This protocol keeps anyone from being able to read sensitive data entered while registering, depositing, or logging in, such as credit card information, addresses, and passwords. A privacy policy is also used to keep third parties from obtaining contact information.

Redbet uses only trusted software platforms and has its games continually audited by SKL to ensure fair play. Players can review the most recent audit by clicking the “RNG Certified” seal on the bottom of the Redbet Casino website.

Deposit Methods

MasterCard, Neteller, Visa, Przelewy24, Nordea, Swedbank, Skrill, QIWI, Trustly, Bank Wire Transfer, WebMoney, Paysafecard

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Swedbank, Skrill, WebMoney, Paysafe Card

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, Norwegian kroner, British pounds sterling

Pending Time

0-24 hours

Withdrawal Times

E-Wallets 0-2 hours
Bank Transfers 1-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, WMS, Thunderkick, Push Gaming, Play'n GO, Quickspin, Pragmatic Play, Big Time Gaming, Just For The Win, 1x2Games, High5Games, GreenTube, Inspired, Playson, Blueprint Gaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Redbet Casino has one of the largest collections of slots and other virtual games around. These are split into three sections: Casino Red (NetEnt), 3D Slots (Betsoft), and Microgaming Quickfire and NYX Interactive. Some of the site’s most popular slots include Gonzo's Quest, Thunderstruck II, Wild Water, South Park, Starburst, Twin Spin, 300 Shields, and Immortal Romance, among many others.

Those looking for virtual table games also have plenty to choose from. Blackjack enthusiasts have access to games like Blackjack Pro, Double Exposure, Pontoon, and Single Deck Blackjack. Roulette players can choose from European, French, Pro, and Mini editions. Other games include Red Dog, Hi Lo Switch, Caribbean Stud, and Baccarat.

Redbet Casino also has a good variety of video pokers. These include two types of Microgaming Power Pokers: Deuces & Joker and Double Joker, as well as five NetEnt variants: Jacks or Better, Classic Jacks or Better, Deuces Wild, Joker Wild, and All-American. All of the games can be played with several hands at a time. Redbet also features specialties like keno and several scratch cards.

Live Games

Redbet Casino features a 24-hour live dealer area where players can enjoy real games of Blackjack, Baccarat, and Roulette with beautiful dealers in real time. These games are all dealt to the professional standards found in land-based casinos and streamed with the latest webcam technology to ensure continuous play. Players can even interact with the dealers and each other through a chat interface, giving these games a social environment that can’t usually be found online.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Redbet Casino’s multi-language support staff are well-trained and available during most hours of the day to answer any questions or concerns players may have. Live chat is available in English, Finnish, and Norwegian, with international phone support provided for Swedish and Finnish-speaking players. Players can also email the casino and get a reply within 24 hours.

Suggest an edit

Complaints

Read the complaints other players have left for Redbet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Redbet Casino - Stalling on account verification and €6,500 payments

Hello,

Redbet Customer Service - Ticket 1176926 (this is the reference number of all my E-mail correspondence with Redbet)

Email: < email removed >

Beforehand i'd like to note that my account was already fully verified and that i had previously sent succesfull withrawals back to my Neteller account. On the 25th of August i was requested to send the following documents:

- Self holding ID

- Proof of specific deposits, with Transaction ID's (these were paysafe card deposits)

- Proof of Neteller account ownership

I had sent all of these documents accordingly on the 25th of August. (See photo 1 in attachment) I received an update the next day where i was told that the Paysafe card proof of deposits were not accepted and that i had to send new ones. I had purchased these Paysafe cards from an online webshop 'www.beltegoed.nl'. (See photo 2 in attachment)

On the 27th of August i had sent new documents through live chat and through E-mail (check photo 3 in attachment) in order to proof that i had paid for the paysafe cards. I managed to send screenshots of my payment history on 'My paysafecard', where the deposits to Redbet were listed along with the related transaction ID's which were being requested by Redbet. Moreover, i had also sent confirmation E-mails which were sent to me by E-mail after i had purchased these Paysafe cards, where the Serial ID's could be found which were also related with the transaction ID's. I had also told them that there are no 'proof of deposit' documents available where you can see my name as i did not need any account to purchase these paysafe cards, i did also not need to provide any personal information in order to purchase these paysafe cards.

To my knowledge, and out of previous experience i know that Redbet takes 1, or maximum 2 days to check documents and to update their players regarding their verification status. However, my documents were sent on the 27th of August, and yet i have still not received any update or whatso-ever. Live chat employees are constantly telling me that 'my documents are with the relevant department' and 'that they're still being checked' and that i have to 'wait for an update' (See photo 4 in attachment).

Their excuse is that they're very busy and that they are therefore experiencing delays ( see photo 4 in attachment). I do not believe them. It is highly unlikely that it can take so much time just to check documents. Currently my documents are 'being checked' for 10 days and nobody is reaching out to me. I had sent various E-mails and almost none of them are being replied to. Right now i am starting to worry that nothing is being done to my account and that they're just stalling me for some reason. I have 6500 euro's pending withdrawals which were not sent back yet to my Neteller account.

I hope that my complaint can get accepted.

With kind regards,

Niels < surname removed >

Resolved

€6500

Redbet Casino - Cancelled account with £14k balance with absurd reasons

I opened an account with redbet on 25th February 2019.

I had a good win and had to verify my account, and did so on 1/03/19. I was then asked to join VIP team.

My ID documents were accepted and my withdrawals were processed.

A couple of days later I began to play at Redbet again and deposited quite a large amount (of previously won money). After gaining a sizeable proportion of it back, My account was locked and I received an email from the player safety team, as well as my VIP account manager. I was asked to fill out a form and send over supporting documents with regards to my playing levels. I was also told that my balance of £14k would be held until my account was verified “as it was winnings”. I was also asked to prove deposits to another casino, which I later learnt to be owned by redbed, MrGreen. I thought this was unusual as I had simply deposited winnings from redbet so I did not think I would hit any thresholds or such Regardless, I filled out the forms as requested and sent them over.

I was then asked for further documentation of a payslip, bank statement, proof of winnings from another casino, etc. Again, I complied and sent over the requested documents.

I then received a call and email requested further information of tax returns and 3 months full bank statement. I informed them I was uncomfortable sending over these documents and it seemed excessive, to be told nothing could happen with my account until I sent them.

I then thought that this didn’t make sense and made some additional enquiries. What I learnt is that redbet we’re in fact trying to verify my mrgreen playing account, (by which time I had stopped using) and that because they couldn’t, my redbet balance and account were being held to ransom!

When I questioned this with the redbet team I was just given a lot of nonsense about the merger of the companies, but I explained, and I am sure you will agree, that I had applied on a separate website, with separate provider, using separate credentials, deposited to a different payee, received withdrawals from a different payer, and had to verify a new account with ID, but now I am told they can keep my redbed balance because of a Mr green request. Surely this cannot be allowed?

My last communication was on 11/03 when I was told nothing can be done until I send over the documents to mr green. This is something I am not willing to do, due to my privacy concerns. I also have no interest in using this company to gamble, so nor do I want my account reinstating. What I would like is the withdrawal of my £14k balance to be processed by redbet.

I hope you can help!

Unresolved

£14000

Redbet Casino - Withdrawal not being allowed to one of my bank accounts

Hi there

So I have an issue which talking on the phone and live chat to is still not being resolved. I have had a Redbet account for a long time now and made plenty of deposits using 3 different cards with never an issue and my account is also verified. so I would consider myself a loyal customer.

Recently I made a deposit with one of my credit cards that has a £1500 limit on it and all of it available to me basically meaning its got no purchases at all on it until I made these recent deposits (2 of £50)

And for once I was lucky and had some nice wins on the slots, so obviously I wanted to withdraw my winnings which currently stands at £2800.

Now I want to withdraw the money into my normal current account as I cannot withdraw it to my credit card because its already at its maximum available credit so there is actually no where the money can go well except for the £100 I deposited.

Much to my dismay they contacted me saying I have to withdraw the money to the same account it was deposited with where the win happened. this to me is totally unfair as that is my money I am trying to withdraw to one of my verified payment methods and they are not letting me. Redbet have told me this is a legislation issue, which I have now found out is not true as there is many examples on this site alone of people getting these decisions overturned.

There is no warning when making a deposit that any winnings made must be withdrawn to the same account.

I would like to add both of these cards are registered in my name and at the same address.

I am hoping this can get resolved and I get my money into my account

Many thanks

Tom

Unresolved

£2800

Redbet Casino - Closed my account and won't refund

I created an account with redbet the deposited £30. After a few hours my balance was £150. I had no free spins or deposit bonus so no wagering requirements. I came back to my account and red bet had closed it. This was down to another site( that I has self excluded from, but not red bet). My initial contact with redbet was fairly successfully and the online help desk told me they would refund (I have a copy of the email transaction). I contacted them again after a few days to be told nothing had been done and I had to start again. So after a long winded process I was told that my case had gone to the accounts team. This not ing I received an email to tell me that no refund would be issued. I feel that this is robbery, I deposited money which they gladly took out of my account. I wagered this money (took my chance) and won. They then closed my account without notice. So they have profited at least my initial deposit but also my £150 balance. Do not deposit to this casino if you want a fair chance. Of ever getting any money back. Seems they just close your account so they don't have to.pay out.

Unresolved

£30

Redbet Casino - Closing account due to previous closure with MrGreen but stalling refund

Okey, here's the deal. I made deposit to Red Bet at 9th august 2018 and didint got bonus for my deposit what was promised so I went to livechat to ask what was it about. They told me that they have to tell me something considering my account. So I asked what was it; they told me that they have to close my account due to that I have had account on mr green earlier which was closed on year 2015. Okey, i have deposited on this year over 200€ to Evoke gaming via Red Bet first 200€ on 5th of april 2018 and got answer that i dont get promised 200 freespins after my deposit came lato to that campaing. Okey, that fine, I continue living with that 200€ lost all the way and finally on 9th of August 2018 I deposited again, this time 10,62€ and was promised in marketing email letter to recieve 100% deposit bonus, well didint get that automaticly so I went to a livechat to ask about this. Topi on livechat told me that he must close my account because I have had account closing on mr green earlier on 2015 which was gone past their checkings. So now was the thing that I should have back my deposited money between february 2018 - august 2018 which total 210,62€. I asked those deposited money to be refunded to my skrill account on 9th August, I have had sevral asking about situation, and nothing happens. They have told me that issue is been taken care on payments departement on 14th August at approx. 15:00 pm local finnish time. Nothing have happent since. So Redbet, please give this issue now to be taken care and finally to me to recive my money back to my skrill account.

Unresolved

€210.62

Redbet Casino - Withdrawal of £40,000 delayed beyond advertised payout time frames

Hi, I made a withdrawal on my Redbet account on July 28th 2018 of £40,000, to which my VIP account manager informed me that the transaction was processed on Tuesday 31st of July and it would take 1-5 banking days as per the casinos T&C's to reach my account, we are now nearing the end of the 5th banking day (Tuesday 07/08/2018) to which I still have no funds in my account. I have contacted Redbet number of times, which in fairness, my VIP account manager has replied promptly, however this doesn't get me my money. I have been given transaction numbers along with ARN numbers and was told to contact my bank to chase and they would be able to trace the transaction. On 4 separate occasions I have spoken with my bank and to management within my bank and they have informed me that no funds have been received and that when they were there would be no hold up in them reaching my account. I have since gone back to Redbet and relayed this information, to which I was then informed that they couldn't chase the money from their bank as the funds had "left the system". I'm beginning to get tired and frustrated with this whole situation as I'm beginning to believe that I am being lied to somewhere along the line. I have been told that there are numerous amount of checks for my bank to do which could delay it and that the bank wouldn't tell me about, which I find very hard to believe as my bank are telling me the complete opposite. My account is fully verified and I have had large withdrawals from Redbet before this one which have all gone through next day in most cases. This is now looking at going beyond the stated 1-5days stated in the T&C's and I cant see any solution forthcoming.

Resolved

£40000

Redbet Casino - Giving me a hard time on a £1,000 withdrawal

I made a deposit using a debit card of mine of £150, but with that i won some money, a day later my debit card i deposited with was lost so i had to report it lost to the bank which is halifax and they said that a replacement card will be sent out to me, in the meantime over at redbet casino i have a £1000 that i wanted to withdraw but then i told them that the card i deposited with was lost so they said said that i had to go to my halifax bank and ask them for a proof of ownership to card ending in 9312 but Halifax said that is there no such document but only a statement which contains the same account number and sort code of the card ending in 9312 later on today i found the card ending 9312 and i sent the copies of this card to redbet in which they asked for to process the withdrawal back to that card as when i told halifax i found the card and asked them if any returns or refunds can still be processed back to that card halifax said yes it will still reach your account, further on redbet accepted the copy of the card and then tells me via email this afternoon that my withdrawal was approved and on its way to my payment method after making a new deposit using a different card but then when i logged in to my redbet account the withdrawal was not processed at all it was actually still pending to the new /other card i deposited with ending in 5604 as the card ending in 9312 which was lost but found i removed that card from mange cards on my redbet casino account so i was unable to make a withdrawal back to 9312 but found out that even though i removed the card from my side it is still showing as active on redbet's system on there side only, when i asked the payments team to process the withdrawal back to the card ending 9312 manually and just take it off my redbet's cash balance i was told that can not happen, and then they said why can not make another deposit using the card 9312 when i told them that the card was lost but found so its stopped as i got the replacement debit card in the post today which is basically the same bank same account/sort code, all thats changed is the last 4 digits on the replaced card, I said can i deposit with the replacement debit card and withdraw the £1000 to that instead? but they insist that wont be allowed either, so i asked them if i can make a trustly bank transfer using just your account number and sort code to make a withdrawal to as its the same as on the card that i used ending in 9312 but they also said no that is not acceptable either, i said well how am i going to get my winnings from you they said well you have to go into the bank and ask them for a document of proof of replacement but i know that the bank doesn't issue this kind of document only a bank statement i was told today by halifax manger called james, redbet refuses to pay me the money no matter what i do and what i provide they still refuse to pay me ive sent them each and every single document they have asked for and still refuse to process my £1000 withdrawal i just can not win with them please help me

Rejected

£1000

Redbet Casino - Withdrawal of £20,000 seriously delayed

Hi all, Played Big Bad Wolf on 14th June, luckily won big over £19k played a few rounds and won a little more & lost a bit. Stopped and decided to withdraw £20k. My account is verified & have an email from Redbet to confirm this. also have screen shot with the winning round id/transaction id showing it was a cash wager. My VIP account manager congratulated me & said it was with the payments team/senior manager was looking at it due to it been a big withdrawal/win. The VIP account manager has done her best and emailed me daily "no news" & apologies for delay. I went on Redbet chat today, to be informed "it's with the payments team" also went along to add Quick Spin have requested a game play check... i have never heard this before!! and funds won't be processed till they give the green light. i have screen shots of chats, withdrawals pending, transaction ID's showing the win & emails saying i'm verified. Thank you in advance Timmy79

Resolved

£20000

Redbet Casino - Payment delayed

Hello, First of all, great community you guys are running here. On the 8th of June I played a game of Baccarat on Redbet. I made a small deposit before that and had sent all the necessary documentation to get my account verified. I received an email saying thay they are thanking me for my documents and they also confirmed that my account has been verified. On the game of Baccarat on the 8th of June I deposited funds and placed it on a game of Baccarat. Luckily I won and I doubled my money. (No bonuses involved) I made a withdrawal and contacted support. They informed me by email that the status of the withdrawal is at the hands of the finance department awaiting to be processed. On the 11th of June I tried to login into my account and found out it was locked and that I should contact support. I contacted support and they told me that I should wait for an email from Redbet. Since the 11th of June I have contacted support every day and I get the same answer. We are getting nowhere. I fully understand that a casino does a series of checks to ensure it is all in order but I would like to know the status of the case. We are not talking about small amout of money here and things like these take a lot of energy and to be honest I am really frustrated about this. I would really like to resolve this before I go on vacation. I have read good things about this casino so not sure what is going on. I would kindly like to ask you guys at AskTheGambler for any help you can provide. Thanks you in advance. Kind regards, < personal info removed >

Unresolved

kr100000

Redbet Casino - Delayed Payout & Excuses

Made a deposit and won. Attempted to withdraw but required documentation. Uploaded documents; proof of ID, address, and payment details. Waited 24hours, and jumped on live chat- lady made me wait 20mins to tell me it’s still being processed. Waited 48hours and still not verified. No correspondence whatsoever. Jumped on live chat to be told that it’s not processed as part of my debit card number is visible (about 1mm showing on one number...) disputed this and they said not to worry, it’s now been forwarded to the payments team. Have now just received an email stating that i need to provide them with an explanation as to why I have a middle name, as on one of my cards is display my middle initial. Really? How pathetic can you be? It’s now over three days since I requested the withdrawal and I’m seemingly no closer to getting my money. I’m frankly disgusted. Total is €800

Rejected

€800

Complaint Statistics

Resolved 6

Avg. Amount $ 7,544

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.8/10 ● 92 reviews

Top reviews from our players

sencize

12 years ago

Redbet company started their business with sports betting and over the years they expanded to three different casinos red, blue and live casino.They also offer poker room for people like me who like to have it all in one place.played in both red and blue casinos because I like Netent tables and Microgaming slots so I combined those two excellent platforms to make great gaming experience for myself. It is very easy to switch between this casinos you just transfer money to casino you want to play and you are good to go.

The first good thing I noticed when I signed up with Redbet company is that they offer huge and some interesting options to deposit money like pay safe card and web money, which are great for people that don't have credit card or e wallet.
I made my deposit with Skrill in amount of twenty euros. I started in casino blue which is filed with good Microgaming slot games. I played many slots like Megadeth, Leagues of fortune, Dark knight, Karate pig and others. Every slot I visited took peace of my deposit and I ended up with few euros to play at Netent table games.

So I transferred my balance to Netent red casino with hope to have a better luck with table games but that was not the case. I only played on black jack and busted out soon because I did not invest much and i guess my luck was just poor those days.I don't blame Redbet casino for my lack of luck and from a very close friend I know that they have good payout percentage it just wasn't my time too win I guess.

Their bonuses are also pretty decent and design of webpage where you do your gambling is top of class.Pretty safe and trusted casino to put your money in will grade Redbet casino 9/10

AlexMou12

13 years ago

I am just registered at Redbet few weeks ago. I am just deposit 20euro from my mb, and start playing with 40euro.

First of all, I like redbet casino for their software - Netent. Their slots are unique, you know, wilds on their slots are always had some funny feature(sticky wild, moving wild, etc). First game that i try to play was Starburst. I start betting with only 0.40 per spin, because I had only 40 on account, so its 100 spins bankroll. I played, losing about 10 euro, and than hit two Starbursts on 2 and 3 reel. I receive about 5euro, and then respin started and give me more 15 euro. After it I leave this slot because don't want to play this slot anymore.

I decided to play crime scene, because I love feature on this slot. Even with betting 0.15 per bet you can won about 10-15euro on this feature. To hit feature you should spin 3 bonus feature anywhere on the reels. So I decided to risk a bit, and made 10 spins for 1euro per spin. In 8 spin I got bonus feature! I was happy, and wait something sweet, but I lost on it, and hit only 2euro. I was nervous, and start betting 2euro per spin , and after it when my balance was may be 10euro, I got games again, and won on it 80EURO! Nice hit I think, very nice. I am just checked, how many I am remain to wager to clear my bonus, but it was already cleared :)

So I decided to cash out 80euro, because just quadriple my deposit is very good run, and I can deposit this money in some another casinos. So I am made cash out to Moneybookers, and they even don't ask my documents, on next day I receive all my money! Good job!

So, I like Redbet casino for their promotions with good wager. I don't know anything about support, but if you receiving your money on next day, i think support is good. Software is also good(i played in my browser google chrome).
Thats all, review by alexmou12.