First of all, great community you guys are running here.
On the 8th of June I played a game of Baccarat on Redbet. I made a small deposit before that and had sent all the necessary documentation to get my account verified. I received an email saying thay they are thanking me for my documents and they also confirmed that my account has been verified.
On the game of Baccarat on the 8th of June I deposited funds and placed it on a game of Baccarat. Luckily I won and I doubled my money. (No bonuses involved)
I made a withdrawal and contacted support. They informed me by email that the status of the withdrawal is at the hands of the finance department awaiting to be processed.
On the 11th of June I tried to login into my account and found out it was locked and that I should contact support. I contacted support and they told me that I should wait for an email from Redbet. Since the 11th of June I have contacted support every day and I get the same answer. We are getting nowhere.
I fully understand that a casino does a series of checks to ensure it is all in order but I would like to know the status of the case. We are not talking about small amout of money here and things like these take a lot of energy and to be honest I am really frustrated about this. I would really like to resolve this before I go on vacation.
I have read good things about this casino so not sure what is going on.
I would kindly like to ask you guys at AskTheGambler for any help you can provide.
Thanks you in advance.
< personal info removed >