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PokerStars Casino - Freezing my account after making first deposit

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Amount $ 22.27
Posted on August 9, 2018

Hi

I am having a problem with Pokerstars on 7th August I deposited $22.27 using my friend's credit card since my card doesn't work online due to my bank policy.
That was my first deposit straight after that I received an email indicates that your account is frozen please contact support, It was a quick email explaining due to the terms they need to verify my account. I sent all relevant documents, now I have sent these twice to suppor­­[email protected]­s­t­ar­­sac­­co­u­n­t.com. I have had no reply nor either any communication from them.
I request pokerstars to whether open my account or kindly refund my deposit which is an active balance to the card I used for transaction which I explained before belongs to my friend (P.S I've sent photos of his ID card, credit card which I used and screenshot from his bank statement with name and card number) also close my account and remove my documents from your database.

Thanks in advance
Best Regards

Posted on August 9, 2018

Dear M_Midoo,

Many thanks for your message. I have checked with our Security department and they informed me that your account has been reinstated.

Kindly confirm.

@AskGamblers : once confirmed, can you kindly close this case as resolved please?

Regards,
PokerStars Casino

AskGamblers
Posted on August 9, 2018

Dear @m_midoo,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on August 9, 2018

Hi again, yes thanks they sent email today and reinstated my account thank you

AskGamblers
Posted on August 9, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

PokerStars Casino Complaints

  • 128 of 168 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,835 USD avg amount

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