Hi, My Account was frozen on April 25th at midnightish shortly after winning a large amount of money. In total I have 12-13000 on the account. I have sent emails to Support@starsaccount.uk/security@starsaccount.uk/wecare@pokerstars.com and ALL OF THEM are ignoring me. On twitter I have spoken to Pokerstars support who told me the issue is being resolved and I will receive an email ASAP. This was 5 days ago and i have yet to receive any further communication from them! I have not been given a reason or solution on why and how my account is frozen. Also they are now ignoring me and 20 other individuals on twitter who are in similar positions! From a company as big as pokerstars this is a joke. Furthermore I have alot of money stuck on the account! Please help as I want this fixed asap!
Complaint Info
Dear Charkovsky,
Kindly note that your account has now been reinstated.
Please confirm so that AskGamblers can close the complaint.
Regards
Pokerstars Casino
AskGamblers
Dear @Charkovsky,
Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
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