PokerStars Casino - Too long account verification process

Hi Aravilks,

The documentation which you provided us with is not correct, you have been informed via email of the documents you need to provide. Once these are provided and are satisfactory, your account would be reinstated. Kindly provide the requested documentation accordingly.

Regards
Pokerstars Casino

Dear @Aravilks,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Hello, only one reply that i got to my email today, is that my account is closed. Instead of asking for documents. However i have sent my driver license and new bank statement. If you need any other documents, please email me because i didn't have any email from you what documents are you needed.

Dispute amount: 497$.

Dear PokerStars Casino,

Please let us know if there's some update regarding this case.

Dear ARAVILKS,

Kindly note that the documents provided are not correct. Kindly provide documents as follows :

Clear copy of your ID Card, Passport or Drivers Licence and a photo of you holding the ID Card, Passport or Driving Licence
Clear copy of a proof of address document like a utility bill or bank statement in your name, not older than 3 months

Regards
PokerStars Casino

Dear @Aravilks,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Dear @Pokerstars. Documents was sent 3 may ( week ago ). Driver license, new bank statement. Today i also sent selfie. Anyway i don't have any answer from you to my email.

Hi Aravilks,

I will check with our verifications department and let you know.

Best regards
Pokerstars Casino

Dear ARAVILKS,

Your new documents are currently being checked and you will be advised should these be satisfactory.

Regards
Pokerstars Casino

AskGamblers Complaints Team is awaiting PokerStars Casino team to provide the required information.