So, I'm attempting this again, as there seems to be a misunderstanding as to what my is about. My complaint is that PokerStars Casino has closed my account with no reason as to why. Other than my account didn't pass a random screening process, despite my account be active for over 10 years. Only after I've deposited $140 was there ever a question about my account.
here is the email I received;
Thank you for your email.
In line with our internal security processes, we carry out periodic business risk assessments on randomly selected accounts.
We regret to inform you that your account has not passed this recent screening process, which has resulted in the permanent closure of your account.
We apologize for any inconvenience this may cause.
My issue is not regarding POKER, at all. My issue is they've closed my account and taken my money. All I am seeking is a resolution to this, either my account reopened (preferably), as I like to play there. Or refund my money, and I will find another casino to play at. Again I'm not a disgruntled player who's complaining the dealer is rigged, or what not.
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