Hi I have been on a ongoing battle with Poker Stars Casino to get my account reopened for the last 6 days. Basically I was playing and accumulated winnings of $4300, then they right after suspended my account saying they need documentation to reopen my account. I need to furfill the wagering requirements of the bonus, before I am able to withdraw, and the bonus expiry is 28 days.
I have sent all the documents they have asked for, and they keep telling me that they require proof of the transaction with poker stars. I have sent this in numerous ways and they are still refusing to accept the document, and also refusing to tell me exactly what they want. I believe they are just blagging and stalling it so my bonus eventually expires, which is just disgusting by what I thought was a well known trust worthy casino.
I will supply any documentation that they require, but they need to be fair and clear what they want, as they are on purpose just talking riddles to me!
Please help me