Genesis Casino Complaints - Withdrawal & Other Problems

Genesis Casino - Delayed withdrawal of 6000 CAD

It has been over a month I have been waiting for a withdrawal of $6000 CAD my account was verified the first week I played on the site when I wanted ...

Genesis Casino - Withdrawal payment pending for over 2 months

Hello all,I made a withdrawal in august 23rd for $1020 Canadian dollars. It is now October 18th and I still have not been paid my funds. I have sent ...

Genesis Casino - Withdrawal taking for ever

Hi, I recently deposited on genesis casino over a week ago with no deposit bonuses or free spins and carried on to win over £500. I then decided to ...

Genesis Casino - Stalling on account verification and withdrawal

I requested a withdrawl from this casino over 2 weeks ago now.Having previously made withdrawals, I didn't expect any issues. But after 3 days, I ...

Genesis Casino - Will not pay out

I’ve been waiting a pending withdrawal from the 12/07/2021 I followed all terms and conditions of the casino .I have had all of my account verified ...

Genesis Casino - Withdrawal outstanding since June 27th 2021

I submitted a request for a withdrawal of £191.20 (£186.44 after withdrawal fee of 2.49%) on June 27th to Genesis. The transaction is showing in my ...

Genesis Casino - Account verification delayed

Dear Askgamblers,I have registered on Genesis casino ( Spain) last week and put 10€ on my account using my visa card, I reached 900€ playing ...

Genesis Casino - Pending withdrawal please help

I withdrew this money on the 29th they then asked for I’d once I had withdrew I provided I’d then they said I’m self excluded they said they ...

Genesis Casino - Withdrawal delay and account self excluded by Genesis

I opened an account with genesiscasino.com as the vast amount of slot games they had suited. I deposited and started playing over the course of 1 week ...

Genesis Casino - Withdrawal ignored by Genesis Casino

Good afternoon,I create an account at Genesis on 28 May to play online roulette, i deposited £1100, after few spins i had the luck to win .I start ...

Genesis Casino - Still waiting for my payout

HiFrom more than 5 days i am waiting my winnings. I register on genesis casino and start to play with real money only i didn't choose bonuses. I ...

Genesis Casino - Unpaid Withdrawal, delayed verification

Dear AskGamblers,Thank you in advance for mediating in this matter. My complaint concerns my case number #04570393 for User ID 10772198 which is still ...

Genesis Casino - Delaying withdrawal

I won £800 on the slots. They haven't responded to 2 messages I have sent them. Their online chat is a Bot so can't get a response. They charged £19 ...

Genesis Casino - Refusing to pay out or verify after a month

This casino is refusing to pay me out or reply to any of my communications. I requested a withdrawal of a meagre £50 on 10/05/2021 after depositing ...

Genesis Casino - Failed to verify in the allotted time frame

Hi on Friday the 14th May I was asked to verify my account. I have submitted all the relevant documentation but I have not been verified I have ...

Genesis Casino - Pending withdrawal and no response to when this is going to be sent

I have withdrawn a few times over the last month or so without problems but they were a lot smaller sums than this and we’re credited into my bank ...

Genesis Casino - Verification delays and ultimately payment delays

Dear Sir or Madam,Hopefully you can help me. I won roughly £570 on May 8th with Genesis casino. I made 2 withdrawals which went to pending I was sent ...

Genesis Casino - Will not pay my winnings of €3,027

I have deposited 1200 EUR to Genesis casino played and won so my total balance is 3027 EUR without using any bonuses. I have previously made ...

Genesis Casino - No response when trying to verify and withdraw money and account blocked

I'm writing this complaint as feel I'm being ignored when writing to this casino. I'm trying to withdraw a total of £270 but no luck. As soon as I ...

Genesis Casino - Delayed Withdrawal of £4,500

Hello. I am still waiting for a pending withdrawal to be processed. On 4th April I deposited £100 and shorty after hit a very big win. I requested a ...

Genesis Casino - Verification struggle for almost two months

Hello, I'm having a bit of trouble getting verified at Genesis Casino. I had made a deposit and won £3600 from a £100 deposit. I then forfeited my ...

Genesis Casino - Withdrawal and verification problems

I have been a member for over 2 years with no problem at all till I made a withdrawal request 11 days ago. I noticed after 2 days it was still pending ...

Genesis Casino - Very slow verification

So I recently went onto genesis casino and played some slots and roulette which were good but when it came to withdrawing the money I wanted to (£ ...

Genesis Casino - Pending withdrawal of £103

Hello,I would like to raise and resolve an issue with Genesis Casino.I have made a withdrawal of £103 on the 1st of March which is still pending ...