Genesis Casino Complaints - Withdrawal & Other Problems

Genesis Casino - Withdrawal now 7 days pending

I have a withdrawal that is now pending for 7 days I have contacted live chat multiple times and have been told it has been escalated to the relevant ...

Genesis Casino - Not refunding money and poor communication

On March 13 this year I've registered at Genesis Casino and made a deposit of 300.00 EUR (no bonus code). However, I was having some connectivity ...

Genesis Casino - Verification impossible

Hello, I have huge problems. I provided multiple proofs of my address (invoice from my work, orders copies, bank statements) nothing works.. Also, I ...

Genesis Casino - Delayed withdrawal for 72 hours

I made a withdrawal request on 20th November at 23.40pm for £51. I am yet to have it processed and the terms and conditions state up to 48 hours but ...

Genesis Casino - Lack of credibility, delayed $450 withdrawal

Lack of credibilityI have played in that casino and have deposited more than $ 50 to $ 100 each time. The last time I deposited $ 100 I won and they ...

Genesis Casino - Hold to blocked account winnings over 4,800 CAD

Been playing to their site for almost a month, spend hundreds of dollars till i get my first big win . and while im ingame on one of their slots, to ...

Genesis Casino - Withholding withdrawal

On 15/9/19 I withdrew £100.46. I waited days but they never let me know they wanted I.d. I sent loads more than requested. Driving license and with a ...

Genesis Casino - Delayed Payment

After many attempts to try and find out why I have not received my withdrawal from Genesis Casino at the amount of $80.20 using the Interac E-transfer ...

Genesis Casino - Delayed payment after verification, no response

I withdrew 360 pound at the end of May (300 and a 60, there was a further 20 but I reversed it recently). They requested ID so I provided. They then ...

Genesis Casino - Still awaiting on account verification and £2,000 withdrawal to be processed

Hi, I submitted a withdrawal of £2000 across 3 seperate withdrawals on 27th May 2019. I was told I needed to verify my account which was fair enough ...

Genesis Casino - Screen frozen when call option appeared

I was playing live casino holdem / three card poker on 26 April 2019 on GENESIS casino on my mobile phone the internet connection was good. At a ...

Genesis Casino - Delayed/not processed withdrawal

Dear,Can you please help me. I won 12.000SEK and validated my account to which they confirmed my account was validated 6:th may 2019. See attached ...

Genesis Casino - Withdrawal run around

It has been 10 days since I requested a withdrawal, immediately upon this, I received a message on the site saying I did not have to submit anything ...

Genesis Casino - Voided withdrawal due to retroactive account ''investigation''

I tried withdrawing around £1505 from my account (Unsure of exact amount as my account is now blocked) way back in December 2018I received the ...

Genesis Casino - Payments totaling £24,000 not being processed as per their own payment terms

Dear Sir / Madam,I am writing to you to raise an issue about: online casino breaking terms and conditions regarding withdrawal timeframesWww. ...

Genesis Casino - Delayed withdrawal payment

I signed up a new account with Genesis Casino on 26th February, deposited £100 and received 100% bonus. I followed all terms & conditions and ...

Genesis Casino - £900 Withdrawal Delayed Unreasonably

In December 2018 I created an account with Genesis Casino and deposited funds of £200 with a Visa Debit Card ending in 1776. I won £400 and ...

Genesis Casino - Delayed withdrawals of £11153.02

I have been loving my experience at the Casino and have so far made one withdrawal successfully to my bank after fully verifying my account. However I ...

Genesis Casino - Withdrawal not paid as promised

I made a withdrawal of £250 on Monday the 28th of January and I read on the policy that this will take 48 hours to process, today is the 31st of ...

Genesis Casino - Withdrawal still not completed

I deposited with genesis on the 25th of December and won some money. I deposited with my debit card ending 8916 and attempted to deposit back to my ...

Genesis Casino - Slow withdrawal process

I am having an issue with genesis casino.My documents were verified on the 6th of December and I waited a week for the first withdrawal which didn't ...

Genesis Casino - Weeks later still waiting on a promised refund

After a few months of gambling problems I managed to register at this casino with exactly the same information I had on Vegas Hero (included in ...

Genesis Casino - Delayed payment after verification

Hi. I won on free spins and took out 1000 kr. After several days no money came. The withdrawal method was via trustly. I contacted the chat and was ...

Genesis Casino - Withdrawal under investigation and no contact

I deosited 650 sek with a 100% bonus + freespins.I did read all the T&C wich says maximum bet with bonus money and that maximum win from freespins was ...