Genesis Casino Complaints - Withdrawal & Other Problems

Genesis Casino - Delays with verification and paying out winnings

I deposited a total of £555 at Genesis Casino on 29th January 2021. I got lucky and won some money, and proceeded to request a withdrawal of £700 on ...

Genesis Casino - Pending Withdrawal & Self Exclusion Issues

/I have done the withdrawal on 25/1/2021 and today it is 29/1/2021 and my payment is still in pending also I have submitted all the documents for ...

Genesis Casino - Systematically avoiding paying withdrawal

I regrettably opened an account at this Casino on the 07/01/2021. In hindsight, I should have read reviews on this Casino and their history and this ...

Genesis Casino - Account locked with no indication of what is happening

I signed up to this casino and received their signup bonus, I adhered to all their terms and conditions of the offer and completed my wagering. I then ...

Genesis Casino - Delayed verification and withdrawal

On the 2nd of december i withdrew €699 . after couple of hours i was asked to send my documentation for account verification. so i have send them ...

Genesis Casino - Delayed payment and no withdrawal confirmation email received

On the 13th of December 2020 I placed a withdrawal of £299 from one deposit I made. Once I placed the withdrawal, I was expecting to receive an email ...

Genesis Casino - Withdrawal and Verification issue

On the 30th November i withdrew £1220. A few hours later i was asked for documents to verify my account. A little odd as i had successfully withdrew ...

Genesis Casino - Stalling payment foe 10+ days, pretending to be 'socially responsible' Operator in the meantime

Hi,Problem is that casino is delaying my identification process/withdrawall. Ten days have gone after sending documents and i have tried to ask what ...

Genesis Casino - Awaiting verification and withdrawal for too long now

After requesting a withdrawal off £1600 on the 30th of November I was asked too verify the account which I had no problem at all doing on the 2nd of ...

Genesis Casino - Delay in withdrawal and verification

Withdrew £3,505 last Wednesday, then told account needs verifying, submitted the docs straight away while speaking on live chat to make sure they ...

Genesis Casino - Delayed withdrawal over 600 pounds

Still waiting on a withdrawal from Genesis Casino,Signed up 3rd March 2020.03/03/2020 -Won 629.2, withdrew straight away.05/03/2020 - Email from ...

Genesis Casino - Withdrawals pending due to Verification Process delay now day 6

I joined genesis casino recently and found the site very decent. I was lucky enough to make some money, requested a withdrawl and then received faster ...

Genesis Casino - No payout 2 months after win

On May 26th I won £1727 at genesis casino they then asked me to upload supporting proof of identity which i sent on the 27th May. I was sent an email ...

Genesis Casino - Withdrawal troubles

Hi i have a withdrawal request of -601.70 GBP on Sun Jul 05 11:57:45 GMT 2020. From genesis casino and they don't want to pay out to my PayPal I trued ...

Genesis Casino - Delayed payment for weeks

I have been playing on this casino for a number of weeks and when I've finally got to the point where I want to withdraw something the casino starts ...

Genesis Casino - Delayed 10,800 NOK withdrawal

I won 10800 NOK on May 17th. I then ordered a withdrawal. I then received an email from Genesis Casino "Your withdrawal is pending and will be paid ...

Genesis Casino - Delayed verification no explanation

It will be a week tomorrow since I put in my request to cashout 8000 dollars. I have spoken to chat numerous times with no explanation as to why it is ...

Genesis Casino - Still waiting for withdrawal

Still waiting for 1413 pounds and 20 pence from Genesis Casino. 5th March 20 - Played and won 1413.20. They asked me to send ID, and verification of ...

Genesis Casino - Pending Withdrawal for over 5 days on fully verified account

Have a fully verified account with Genesis Casino submitted documents which got approved.Pending withdrawals now for over 5 days when time states 1-3 ...

Genesis Casino - Delayed account verification and payment

Pending withdrawal for $3000. Genesis asked for verification which I supplied. It's exceeded there policy of 72 hours. I feel the email support is ...

Genesis Casino - Will not credit my account

I have now been trying to get my account credited for 5 days. Everyday I contact genesis casino they say they will escalate my matter to their finance ...

Genesis Casino - Account Blocked, Ignored Emails, Wont Verify, Wont Pay

I signed up and deposited £100 at Genesis Casino on the 7th April take a £100 bonus. I managed to complete the wagering on this bonus and withdraw ...

Genesis Casino - Verification pending for more than 15 days

I had put out a withdrawal request on 1st April, 2020. Which is still pending due to verification.I have submitted 2 identity proofs one being my ...

Genesis Casino - Withdrawal supposedly processed but never received

so on the 15th i put in a withdraw and 96 hours later its still only pending but am being told it was paid yesterday but i was speaking to a agent at ...