Casino Cruise Complaints - Withdrawal & Other Problems

Casino Cruise - Withdrawal under review for 10 days and counting

After a long and tedious verification process i got my account verified at Casino Cruise. Once it was verified, i made two withdrawal requests of 20 ...

Casino Cruise - Delayed payment £190, bad customer service

Hi,I was worried that I did not put the correct details when I withdrew from casino cruise. Because of this I contacted customer service on live chat ...

Casino Cruise - Delayed account unblock

Greetings, I registered in Cruise Casino one month ago, on 03/06/2018. I was required to send my documents which I already sent. After that casino ...

Casino Cruise - Waiting too long for my payment

Hello ( I have a problem with casino cruise as I withdraw money £1500 on wendsday around 4pm with my account 100% veryfied long time ago. On the day ...

Casino Cruise - Confiscation of two withdrawals due to terms violation without any proof

On April the 23rd after waiting nearly 2 months since my withdrawal was submitted I received an email advising my winnings were being confiscated. ...

Casino Cruise - Voided winnings but not losses on a self-excluded account, won't reply to emails

I opened an account with Casino Cruise on the 10th March and deposited £900 over three deposits of £300. I did not take any bonuses on any deposit. ...

Casino Cruise - Withdrawal payment delayed

Hi! I’m a customer of Casino Cruise, and one week ago (SUNDAY 04/02/2018) i requested a withdrawal of £750.00. My account was completely verified ...

Casino Cruise - Stalling verification and €10,000 withdrawal for over a week

Waiting for withdrawals since almost one week (In total 10.000€). After submitting details of my new creditcard - my account was already fully ...

Casino Cruise - Stalling verification and payments

I have been chasing my withdrawal for 5 days now. I keep being told the photo's aren't clear enough or the bank card details aren't clear enough. I ...

Casino Cruise - Longest withdrawal time ever

I have been waiting for my winnings for over two weeks now. I continue to get into contact with the team via live chat and email. I initially made a ...

Casino Cruise - Delaying 1960 payment for too long

I poured money at casino cruise have won some money .... so I want to pay off. have sent all necessary documents .. it has been fully verified ... and ...

Casino Cruise - Closed account, withheld balance and no responses

I opened an account at CasinoCruise.com the 11th of August 2017. I deposited in total 8.500 SEK. I made a withdrawal the 12th of 20.000 SEK, and sent ...

Casino Cruise - Stalling payments after requesting self-exclusion

My complaint is last wk And half ago I decided to self exclude as I was spending to much time gaming. I had £325.34 in my pending withdrawals and yes ...

Casino Cruise - Withdrawal Delays

I requested a withdrawal on 21st July 2017 for £689. It has not yet been processed. Initially, I was requested to submit various pieces of ...

Casino Cruise - Refusing to pay my money out

This is not the first time I am having issues with this casino. I deposited 1000£ onto my account and after not seeing the games I like I decided ...

Casino Cruise - Delayed withdrawals, broken promises, locked £102,000+ balance

Dear askgamblers and casino cruise.. I have been playing at casinocruise for nearly a year naw . I know most of the host,staff and manager there.very ...

Casino Cruise - Unfair confiscation of winnings

Hi! I have been playing slots for fun for a couple of years and had written down some nice bonuses that I found here at Askgamblers, one was Casino ...

Casino Cruise - Withdrawal not paid

hi there. my withdrawal has been in pending since 27 January 2017. I have been a member of this casino for quite a while and was previously ...

Casino Cruise - Technical Issue with Deposit

Hi, I had an issue last week with depositing £30 which wasn't credited to my account. I quickly jumped on to support to chase up the issue, they ...

Casino Cruise - Problems to verify my account

Hello. Im having problems to verifaite my account at casinocruise they dosnt accept my id i been told that the documents was blurry so i have send ...

Casino Cruise - Unfair confiscation of winnings

I played with a bonus and won about 1400 euros with the game jack and the beanstalk. I know how bonus work and the max bet was 5 euros. I am from ...

Casino Cruise - Verification team not accepting valid photo ID

Hi, My name is amy and i opened an account with casino cruise a few weeks ago. Everything was great and i deposited a total amount of £270 i ended ...

Rejected, bogus player claim: Casino Cruise - Delayed withdrawals and lies

I ordered a withdrawal for £199 on 03/08/16, having been fully verified months before and had deposited and withdrawn many times with no issues, and ...

Casino Cruise - 6 Deposits Taken Twice

I joined Casino Cruise at the weekend, Great Site, Great Games i deposited 6 times, I got an email off each deposit I got a text this morning from ...