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Casino Cruise

7.31
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Casino Cruise Review

  • Licensed by UKGC
  • Mobile casino available
  • Live chat
  • Various currencies accepted
  • Multiple country restrictions
  • Live chat facility not available round the clock
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General info & Latest Promos
Website http://casinocruise.com
Established 2014
Owner Genesis Global Limited
Casino Promotion Casino Cruise: 100% up to £100 + 200 Bonus Spins

Casino Cruise is an online casino that provides an array of casino games from Net Entertainment, MicrogamingNYX Interactive, Evolution Gaming, Quickspin and Play'n Go. No download is required as all of the games are available to play instantly through a compatible flash browser. Casino Cruise has adapted a 'Cruise Ship' theme with backdrops to make you feel like you are playing from your very own cruise ship guaranteeing you an effortless, first-class experience aboard the casino. The casino operates under the licenses of the UK Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and the Swedish Gambling Authority.

Restricted Countries

Players from the United States of America and its territories, Australia, France and its territories, Spain, Denmark, Iran, Israel, Portugal, Romania and Turkey are not allowed to open their accounts at Casino Cruise. For the full list of restricted countries, please refer to the 'more casino details' section.

Virtual Games

Casino Cruise invite players to enjoy an exhilarating journey and thrilling round-the-world adventure which promises to be full of exciting games. The casino's catalogue offers over 1,200 games which include classic and video slots, table games and video poker, among others.

Video slots, like all the other games at the casino, are available to play instantly via a user-friendly interface. For easier navigation, players can use the casino's search facility to find a specific game. Some of the casinos most popular games include Book of Dead Slot, Gonzo's Quest SlotButterfly Staxx Slot and Jungle Spirit: Call of the Wild Slot.

Tables game fans will enjoy a great selection of titles. There is a huge range to choose from including the likes of Cyber Stud Poker, Super Fun 21, French Roulette and Baccarat.

Video poker enthusiasts can play the games like Deuces Wild, Joker Poker, Jacks or Better and All American.

Live Games

The casino boasts a live section, too, allowing players to enjoy live games like Roulette, Blackjack and Baccarat round the clock.

Mobile Casino

Thanks to the Casino Cruise mobile casino, players can access their favourite games on the go. With more than 500 games available on mobile devices, Casino Cruise makes spinning simpler or more fun.

Support

There is a good selection of support options available to all players here. Players choose between live chat (from 07:00 to 23:00 GMT), email support and telephone support. The casino provides international toll numbers for Austria, Canada, Malta and Australia. Players also have the option to request a call back from a customer service agent. You can also choose from a very good selection of FAQ's.

Security and Fairness

The casino uses the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to Casino Cruise is kept safe, secure and fully encrypted. A Random Number Generator (RNG) is utilized to ensure that performance is truly random.

Screenshot

Casino details
More Casino Details More details
  • Website

    http://casinocruise.com
  • Software

    Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Red Tiger Gaming, Skywind Group, Pragmatic Play
  • Deposit Methods

    EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Entropay, iDEAL, Sofort, Ticket Premium, Euteller, Trustly, Skrill, Boku, EnterCash, Easy EFT, Zimpler, Rapid Transfer
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, Entropay, EcoPayz, Skrill, Trustly, Rapid Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 24-48 hours

  • Withdrawal Limit

    EUR 5,500 per week and EUR 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Denmark
    • Estonia
    • France
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Iran
    • Israel
    • Italy
    • Portugal
    • Puerto Rico
    • Romania
    • Slovakia
    • South Korea
    • Spain
    • Switzerland
    • Turkey
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Bulgarian leva, Canadian dollars, Swiss francs, Czech Republic korunas, Denmark kroner, Euros, British pounds sterling, Croatian kunas, Mexican pesos, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Swedish kronor, US dollars, Venezuelan bolívars, South African Rand
  • Languages

    Arabic, English, Finnish, German, Norwegian, Swedish, Russian
  • Licences

    Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

    2014
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Austria Support Phone Telephone: 0800005661

    Canada Support Phone Telephone: 16474845606

    Malta Support Phone Telephone: 0035627782286

    UK Support Phone Telephone: 08001700881

    South Africa Support Phone Telephone: 0800999044

    Sweden Support Phone Telephone: 0200896339

    Germany Support Phone Telephone: 08005888409

    Finland Support Phone Telephone: 0800915770

    Norwegian Support Phone Telephone: 80013409

    Arabic Support Phone Telephone: 0097365009720

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Casino Cruise Reviews by Players

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Mhakmi1 3 reviews
United Kingdom
Reviewed on September 16, 2021

DISLIKED

Casinocruise – scam won't pay you out £7800!! Guys if you look at every other genesis casino sister site they all have two common issues! verification and withdrawal! They will take your money easily and then when you win and withdraw they will bombard you with document requests! Verification is expected but once you send what they ask for they will claim it's not accepted and to send something else, buying them another 72 hours as this is the time they state they need to review the documents. After sending documents that every other casino I have joined would accept they kept asking for more! So I did and I send proof of id, proof of address and proof of payment (paypal and bank statements) and the front and back of all my cards and selfies with my documents! And then after all that, they requested proof of my boku account! I deposit with boku on pokerstars allbritish yeti casino and boylesports and never even asked such a thing! ridiculous! There website boku terms even says that the transaction is verified through replying y to the message as this is your approval of the transaction! So I logged in to boku and provided a full history of the boku transactions including the transaction! then they said they want my name and number and bank url in a screenshot!! The phone number is paid as you go and so there aren't any bills! I told this to a live chat advisor and she said that I could provide a bank statement showing me buying the topup voucher! They were bought by cash! So she made a note of all of this and she said that she will escalate the issue and hopefully it will all be approved now! I will update you guys and I will never give up on this! We as customers deserve better as we spend our hard earned money and trust in the casinos the gaming commission has granted licenses! Not to mention they reversed my withdrawal twice already which isn’t allowed in the uk!

We must stick together and all join forces and sign a petition and contact the gaming commission! I will be exploring every avenue. I will update you guys as soon as they sort this out for me guys!

I’m just going to report them directly to the uckgc for breach of section 17 which states our rules say that a gambling businesses can’t ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. however, there may be occasions where a gambling business can only ask you for information at that time in order to fulfil legal obligations. If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds. where a gambling business delays a request to withdraw funds due to insufficient id, they may be in breach of licence condition 17 – customer identity verification and may be subject to regulatory action. It also states in this section a request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

My review will be updated as soon as this issue is sorted. I’ll keep you, updated guys!
CASINO CRUISE REPLIED ON SEPTEMBER 22, 2021
Dear MHAKMI1,

Thank you for leaving us your review.

We have looked into your account MHAKMI1, and can see that we are already reviewing your account due to the verification process and can see that you sent documents in yesterday which were still required on your account. Please note these are currently in review with our relevant department.

Unfortunately the delay on your account is due to the last document we required for verification. The documents you were sending in did not contain all the information we required as we advised by email.

With regards to the cancelling of your funds on the account, as advised this had to be done as you were requesting your withdrawal to the wrong payment method which according to our terms and conditions you must withdraw back to the payment you used to deposit. In your case since it was Boku, as shown on site you must withdrawal by bank transfer. Please note that although the funds were placed back into your account, you could not play them down and restrictions were placed on your account for you only to be able to withdraw those funds in order to keep in line with UKGC regulations. Once your withdrawal was requested to the correct payment method it was not cancelled and is awaiting verification to be released.

Should you have any further questions, please do not hesitate to contact us.

Regards,
Casino Cruise Team
Jarru525 1 review
Finland
Reviewed on March 7, 2021

LIKED

I won 500€ from Casino Cruise. Tried to cashout the money after a while and this is when they get totally dirty. They locked my account even though I send them the needed documents. They made a funny decision that they need more documents, which contains the dates and tags, which I also send them.
No livechat working, delayed answers (takes up to 5 days) and seems like they are not going to pay me. STAY AWAY!

DISLIKED

Everything will go fine as long as you lose. Totally suspicious casino. There are many other casinos that work, choose them. Will also do a complaint via MGA, because of this situation.
CASINO CRUISE REPLIED ON MARCH 9, 2021
Hello JARRU525,

thank you for reviewing us and we are sorry to see how this experience has been considered by you.

We checked your account and we confirm that your Withdrawal has been correctly paid out. If you are still having issues with this, please feel free to contact us and we will be more than happy to assist you further.

Regards,

Casino Cruise Team
Mariusice 1 review
South Africa
Message
Reviewed on October 26, 2020

LIKED

They get funny when you cash out i was member over 5 years. Moment you withdraw they have evey excuse not to pay out or pay wrong amount.. If you dare to complain they say you don't have your gambling under control

DISLIKED

Second time it happens.. They pay me 539 zar not usd.. Dare complain then they say you don't have your gambling under control.. I don't recommend at all after I was supporting about 5 years that's the treatment I get after withdrawal..
CASINO CRUISE REPLIED ON AUGUST 19, 2021
Hi MARIUSICE,

Thank you for contacting us, and we are sorry to hear that you experienced delays with your withdrawal request.

Understanding your frustration, please let us point out that as a regulated casino we are obliged to carry out all the necessary security checks on our players and their requests. Unfortunately, this can sometimes take a bit longer than anticipated, especially in times of high level of player contacts, and we would like to apologize for any inconvenience this has caused.

A withdrawal is paid out in the same currency you have requested on your account, certain may not accept that currency and they may change this to your own currency when reaching your account.

We would also like to point out that as stated in the terms and conditions, which are accepted by all players upon registration there is a processing fee of 2%, and in certain scenarios it can be less, but the amount charged will always be displayed to all players prior to making a request.

Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.

Kind Regards,

Casino Cruise Team

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