Casino Cruise Complaints - Withdrawal & Other Problems

Casino Cruise - Casino do not pay my funds or answer emails

December 12th, 2022 I tried to make a withdrawal amount of 894€. I couldn't make it, just got an error message. Contact support via chat and they ...

Casino Cruise - Has delayed a withdrawal over a month, my account is fully verified

I played Casino Cruise 20.10.2022 and won 1251 euros. I did a withdrawal request 8.11.2022 and since then I have tried to get money out there. 9.11. ...

Casino Cruise - Waiting two months for refund

Hello,I successfully registered in Casinocruise, I have made a deposit of £200, after 20 min of playing I was logged off, when I contacted with an ...

Casino Cruise - Month holding withdrawal

ref:_00D20mceA._5006M1tnVnP:ref (Reference at Casino)Where do I start.....On the 18th of October, I set up an account with Casino Cruise.I was not ...

Casino Cruise - Not paying money

Played on casino and requested withdrawal (deposited and requested withdrawal via apple pay), withdrawal has been approved and money released on 23/10 ...

Casino Cruise - Waiting since 10th of September for withdrawal

I made a withdrawal on 10/9 for £7800. I was then asked for all kinds of unnecessary documents for verification. I sent proof of address, proof of ID ...

Casino Cruise - 6 weeks waiting for withdrawal

6 weeks ago I deposited £10. I won £12000. I have submitted all of the relevant id and it's all been verified. I have sent at least 10 emails to the ...

Casino Cruise - Winnings not paid

I played on Casino Cruise on 19th of April and got an email with docs requirements. I sent all the required docs on the next day 20th of April. One ...

Casino Cruise - 14 days without a reply

It has been fourteen days since I sent in several verification photographs that Casino Cruise asked for. This was sent for winnings worth £1962. ...

Casino Cruise - Withdrawn request of 166 followed by locked account and no communication

Hi there, on Saturday the 27th February I unfortunately fell into the trap of this casino company. I deposited £100 to take advantage of their ...

Casino Cruise - No reply and verification taking ages

I have been attempting to verify my casino cruise account for ages now. Firstly, when trying to withdraw my funds, I was told on livechat that 'your ...

Casino Cruise - Not allowing me to cash out due to them losing UK license

In July of 2020 casino cruise lost their UK license so I was no longer able to play at their website. no problem right? I will just cash out my £8201 ...

Casino Cruise - Payment delayed and documents sent 11 days ago

After signing up to casino cruise on 7th June, and using the welcome bonuses offered to me i was lucky enough to win £4679. They emailed me asking ...

Casino Cruise - Intentionally delaying payment for weeks

On the 8th of May 2020, I was playing with cash funds and hit a decent win on slots - I ended up withdrawing 1000 pounds on the same day. They then ...

Casino Cruise - Delayed Payment of My Winnings for Almost 2 Months

Hi,I won a decent amount on the 4th March 2020 at Casino Cruise. I submitted a withdrawal for £949.42 straight away as I was lucky to have won in my ...

Casino Cruise - Havent received my withdrawal after more then 5 days

Hello, i make withdrawal (329.61 eur) from casino cruise. they send me email my withdrawal is accepted and they payed it my bank 20.11.2019, and ...

Casino Cruise - Intentionally delaying payment and no response on email

Hello, will make this short and succinct. I withdrew 1002kr two weeks ago from this casino, sent verification documents the next day of my withdrawal ...

Casino Cruise - Payment delay, then ultimately blocking of account

I'm having problems with the verification process this started the moment after i requested a withdrawal of funds R1000 South African currency. I have ...

Casino Cruise - Terrible CS & Withdrawal outstanding for over 1 month on fully verified account

I won £2,900 on the 4th of Feb with Casino Cruise as part of their welcome offer, i broke no terms and conditions and completed the full wagering of ...

Casino Cruise - Delayed payment for almost a month

I won 600 on simple roulette using cash. I requested the withdrawal on the 27th, i had already submitted all required documents 23 days later they ...

Casino Cruise - Delaying my verification documents

I won £450 16th april, still 5 weeks later apparently i havent sent the correct documents. I sent all for documents in one email yet i was still ...

Casino Cruise -Delaying my withdrawal and poor customer support

Dear Askgamblers,I would like to make a complaint against Casinocruise. I initially made a withdrawal of £1500 and £400 on the 26th of March 2019, ...

Casino Cruise - Delayed withdrawal for over a month

Its been a month since my withdrawal request of SEK 13,454.00. The 3rd of november i recieved an email that my account had been fully verified.After ...

Casino Cruise - Stalling withdrawal of 25,018 SEK for over 16 days

Hello AskGamblers!I requested a withdrawal from CasinoCruise the 10/11.I did send in all necessary documents the same day (10/11),The 12/11 all ...