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Casino Cruise - Withdrawal payment delayed

RESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

£ 750

ferentfe4 United Kingdom Message
Posted on February 12, 2018

Hi! I’m a customer of Casino Cruise, and one week ago (SUNDAY 04/02/2018) i requested a withdrawal of £750.00. My account was completely verified on 07/02/2018 11:08:57. After the account is verified 100% the withdrawal request can take up to 48hours to be approved. Today is sunday 11/02/2018 14:35 and my withdrawal is still in pending (more then 90hours since my account was verified 100%). Customer service said the withdrawal request is under routine check but every day i get the same answer! Please help me to get my money as soon as possible. Thank you!

ferentfe4 United Kingdom Message
Posted on February 12, 2018

Finally the withdrawal request was approved yesterday evening but i’m still upset for this issue. Same yesterday i asked the customer service to close my account because i’m not happy at all with this casino, and they tried to give me 5 free spins to keep the account open. But seriously now.. 5 free spins on the minimum bet? Sometimes i’m not winning with 30-40 free spins.. what can i do with 5 free spins.. my answer was NO, PLEASE CLOSE MY ACCOUNT. They still didn’t closed my account i’m just unable to deposit and play any game. Is not enough.. i want the account closed forever to be unable to log in. Thank you for understanding.

Posted on February 13, 2018

Dear FERENTFE4,
I can see that your withdrawal is now approved and your account was closed immediately upon request. If you need any further assistance please do not hesitate to ask.
Kind regards,
Casino Cruise

AskGamblers
Posted on February 16, 2018

Dear @ferentfe4,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.