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Casino Cruise - Withdrawal under review for 10 days and counting

RESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

kr 31553

Posted on November 16, 2018

After a long and tedious verification process i got my account verified at Casino Cruise. Once it was verified, i made two withdrawal requests of 20 000sek and 11 553 sek (i couldnt make it under one withdrawal for some reason), 10 days ago, and was almost immediately told that the withdrawal would go to management for review, and that it would take 1-2 days extra and that i shouldnt worry. But there was no 1-2 day review, it has been 10 days now and still counting. The last maybe 5-6 days ive talked to the support each and every day and they keep typing the same standard answer i suspect they type to every customer trying to withdraw their winnings; "I totally understand your frustration with the delay and have passed a message to them for you. I have asked that they speed this along and get back to you. I apologize for the delay but please rest assured that this will be processed shortly.". Not only do they keep my money, but they also refuse to tell my why and how long i need to wait.

I can't believe that they are allowed to act like this? I mean there has to be some rules that prevents this kind of disgusting behaviour? There is nothing wrong with my bank account, it is the same that i used to deposit with, via Trustly.

Posted on November 20, 2018

Dear FELIXBURK94,
As advised by email - these withdrawals have been paid.
Many thanks and congrats on your win!

AskGamblers
Posted on November 20, 2018

Dear @felixburk94,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.