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Casino Cruise - Stalling payments after requesting self-exclusion

RESOLVED

Complaint Info

Disputed casino

Casino Cruise

Amount

£ 300

Sarafun5 United Kingdom Message
Posted on August 19, 2017

My complaint is last wk And half ago I decided to self exclude as I was spending to much time gaming. I had £325.34 in my pending withdrawals and yes my account is verified me assuming all will be fine but all I been met with is difficulty asking all the time for docouments in which I uploaded to them again then was released £25.34 and nothing about the remaining £300. So I emailed support again acouple days later to ask what is happening and will they process it. I am met with other email saying it's held pending till I send the docouments again in which I have done so. I also other day had email to say everything is all ok and my account is verified I feel like I'm going rd in circles with casinocruise had no problems when I was active with withdrawals until I decided to self excluded please can you help. I also need your email address so I can forward all the messages from cruise to me ? Your sincerely sarafun5

Sarafun5 United Kingdom Message
Posted on August 19, 2017

I just had a email from casino cruise they have processed £200 off my winnings now. I have £100 pending I just hope I don't have to go through another process. For now I like to say this matter is resolved and ty askgamlers for your time sarafun5

AskGamblers
Posted on August 19, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.