Casino Cruise Complaints - Withdrawal & Other Problems

Casino Cruise - Verification delay and stalled withdrawal

I made deposits on Friday 29/Saturday 30 July and had some very nice wins I managed to get up to over £1000 and decided to withdraw £900 and play ...

Casino Cruise - Withdrawal delay 15/7/16

Firstly I won £300 but was then told after submitting documents that I had self excluded from Jetbull.com which should be more clear that these are ...

Casino Cruise - Refusing to pay or refund my deposits

I opened an account with CasinoCruise recently. I deposite £400, played for a while, won £1,500 and submitted a withdrawal request. 5 hours later I ...

Casino Cruise - Getting the run around with withdrawal

I made a withdraw request of 100 on 5th July. The following day I had email ref docs to verify the account with I know own is normal. I sent pic of ...

Casino Cruise - Deposited loads and lost only to be told by EveryMatrix that I was previously Self Excluded in another brand

Hi, i only came across this site yesterday as never had a problem with a gaming company before, as usually stick to the main ones advertised on TV. So ...

Casino Cruise - Broken promises, stalled payments, suspicious tactics

I have made withdrawals on may 11th - 13th, in the amount of 18 * 21500 NOK - around 40000 euros, after a very good Twin Spin Win on may 11th. The ...

Casino Cruise - Unfair Confiscation of 120.300 Euro of Legitimate Wins!

I am high roller and Royal VIP at the CasinoCruise since beginning of the year. At May 17th 2016 i lost 12.500 Euro which i deposited. After that i ...

Casino Cruise - Stalling verification and withdrawal

I wonder if you could help me with a complaint I have with casino cruise. Basically I won some money on Saturday night through to Sunday morning ...

Casino Cruise - Very slow payment/verification process

Ok so it started out pretty basic won 1000Sek, 107€~ Requested withdrawal 2016-03-03. Nothing happened untill 2016-03-09 when i contacted the ...

Casino Cruise - Refusal to pay out legitimate winnings

Casino cruise confiscated my winnings on the 8th of March, 2016. On the 7th of March, I made a 50 pound deposit and was awarded 200% bonus. After ...

Casino Cruise -Giving me hard time with verification

I opened an account at this casino in February. I took the 20 real money free spins sign up bonus that had no wagering requirements. From the spins I ...

Casino Cruise - Delayed small withdrawal of 70$ for over a week

02/27/2016 I won $ 50 with no deposit bonus, the same day were sent the necessary documents and to make the necessary deposit of $ 20. 02/29/2016 I ...

Rejected, bogus player claim: Casino Cruise - Confiscation of winnings

I had placed my first deposit of 20 pounds. I had accepted the welcome bonus and proceed to play with both my money and the bonus on a slot game. I ...

Casino Cruise - Stalling withdrawal due to endless verification

i spent my money without a problem etc then i won i was happy cant withdraw they need documents so here is a list i sent bills council tax bill ...

Rejected, bogus player claim: Casino Cruise - Withdrawal delay

Having won 550 euro I went thru the proper channels verification etc. Emailed casino support a number of times. Checked my online banking. Casino ...

Casino Cruise - Confiscated winnings due to previous self exclusions with another brand, refusing to refund deposits

Where do I start .i opened a casino cruise account @ 4 months ago .i have played a bit on it .i deposited £199 on 10/02/2016 I was doing well and ...

Rejected, bogus player claim: Casino Cruise - Bonus Terms Breach

So I played at Casino Cruise and deposited 150 euros with a 150% bonus. I played until I had wagered the bonus 40x and it was released. In the ...

Casino Cruise - Stalling payments for ever

I recently won 1300 pounds without bonus. Tried to withdraw and had to verify, fair enough... Sent in documents I usually use for casinos but on this ...

Casino Cruise - Confiscated winnings without sending me proof for max bet rule violation

I requested a withdrawl from casino cruise of 700 euro. After one week of document verification i got an email that my money was confiscated due to a ...

Casino Cruise - My verification process never gets completed

Hi there, Can you please help me with a complaint I have with casino cruise. I won some money last week, which upon withdrawal was requested by ...

Casino Cruise - Withholding my winnings due to fictitious bonus rules violation

Hi In total I have won £32k with casino cruise. They have been delaying my withdrawals since Wednesday 20th it took more than long enough just to ...

Casino Cruise - Pending withdrawal for 5 days

withdrawals pending now for 5 days, account has been verified with ID documents etc, emailed them on the 15th asking them to action my withdrawal and ...

Casino Cruise - Delay over small payment

I requested a withdrawal the 13th january of 60 dollars and I was told It an take up 48 hours. The problem that I havent received my payment yet and ...

Casino Cruise - Delayed withdrawals

Good evening. Firstly to be fair to the casino I have received 4 withdrawals since I registered mid-December. I've also been in contact with their ...