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Casino Cruise - Problems to verify my account


Complaint Info

Disputed casino

Casino Cruise


kr 8800

Posted on October 31, 2016

Im having problems to verifaite my account at casinocruise they dosnt accept my id i been told that the documents was blurry so i have send new. But still im waiting and waiting but the account dosnt get verifaite.
Im waiting on big withdrawals together is 8800sek now im starting to think i never gona get my money that i acctually been winning with out a bonus.. what im gona do . Its gone 4days now.. what im gona do?
I never got problems to verifaite a account ive play on many others this never happend before :(
Its alot of money for med and I also lost alot of money on this casino

Posted on October 31, 2016

Dear EGON021,

I have been advised by our Customer Support that your account got verified on the 29/10/2016.

Please let us know if there are any issues with the funds arriving to your account.

Kind Regards,
Casino Cruise

Posted on October 31, 2016

Yes my account is finally verifaite thanks:)
I got 2 off my withdrawals still im waiting on the big one.
I hope it will come soon

Posted on November 4, 2016

Dear @Egon021,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on November 5, 2016

I got all of the withdrawals so everything is ok now! Thanks:)

Posted on November 5, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.