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Casino Cruise - Delayed account unblock

REJECTED
Complaint Info
Disputed casino Casino Cruise
Reason Verification issues
Posted on July 7, 2018

Greetings, I registered in Cruise Casino one month ago, on 03/06/2018. I was required to send my documents which I already sent. After that casino blocked my account on 06/06/2018 and asked me to send my notarized ID, which I did, and it was successfully verified. Nevertheless, my account still remains blocked and all I get is the message that my case will be considered soon, which i`ve been receiving for nearly a month. I don`t get any notifications on the progress of the unblocking. If possible, I would like to ask Casino Cruise team to reply to my message

Posted on July 9, 2018

Dear BARTHEBOXER
We have sent you an email with essential information in for your case.
Please respond as soon as possible so that we can move forward.
Many thanks!

AskGamblers
Posted on July 12, 2018

Dear @BartheBoxer,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Rejected and it will be closed accordingly.

Thank you for your cooperation.

AskGamblers
Posted on July 16, 2018

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

AskGamblers
Posted on August 26, 2020

Unfortunately, you failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that you did not do regrettably. The complaint is being rejected due to submitter's inactivity and the case is now officially closed

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