What's new

What's new

Casino Cruise - Technical Issue with Deposit


Complaint Info

Disputed casino

Casino Cruise


£ 30

gavsim United Kingdom Message
Posted on December 9, 2016


I had an issue last week with depositing £30 which wasn't credited to my account. I quickly jumped on to support to chase up the issue, they acknowledged that there was a technical issue and that they would investigate further. Over a week later I finally get some sort of update.

I got an email yesterday confirming that £30 had been credited to my casino cruise account. My problem is I closed my account (before the credit) and therefore have no way to access these funds. I can't see how they can credit a closed account? I was fully expecting a credit back to my bank account. The person (someone from the VIP Support Team) who emailed me to confirm the funds had been credit, replied once to my email and has since stopped replying after I've chased up an update on how I get access to my funds.

All I would like is for the £30 to be credited back to my bank account. This has all stemmed from a technical issue their end.

Any help from someone within Casino Cruise would be much appreciated.

I have an email with subject reference: Missing Funds [ ref:_0­0D2­0mc­eA._­50­00J­18j­ljx:ref ] if this helps at all.

Many thanks,


gavsim United Kingdom Message
Posted on December 10, 2016

Just to post an update on this I finally have had a response, they've re-opened my account on a withdrawal only state, I have requested the funds, as soon as they hit my bank I'll update the thread. Good to see they finally responded.

gavsim United Kingdom Message
Posted on December 13, 2016

All sorted and resolved. Thanks CasinoCruise!

Posted on December 13, 2016

Dear Gavin,

Happy to hear that everything got resolved.

Kind Regards,
Casino Cruise

Posted on December 13, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.