Cashmio Casino

Definitely one of the best, most trusted casinos on the market. I highly recommend it. Great variety of games, great promotions, and very fast withdrawals

My ONLY issue with Cashmio is the bonus terms where "bonus buy" slots do not count towards wagering. Like it or not, I'm guessing 75% of new slots being released these days have a bonus buy option and it really limits the option for wagering the bonus.

As a player with VIP status, I can say that the casino provides excellent opportunities and bonuses compared with many others. This is taken seriously here. Cashouts often, the bonuses are large, everything always goes away.

Nothing really bad to say. Maybe a bit more providers could be ok. Sometimes in the past I had to wait for the chat answer a bit longer than it should be but today the issue seems to be solved

Huge pallet providers, games, bonuses and only you can meet in first class casino. It's so many happenings, when I come there really don't know which game to start. Place for me.

Small thing. It can be more, more providers what can make for me fulfillment. I have had a decent win here previously and money was in my account, on equal this mission they very fast gone like come.

Cashmio Casino

5 years ago

Hello ESSTEBAN84,

Thank you very much for the feedback and the suggestions to make your experience better! :)

We are happy to hear that you are enjoying our site otherwise.

If there is ever anything we could help you with, please don't hesitate to contact us.

We Cashmios want to help to keep you as happy as possible! :)


Best wishes,
Lisa

Nothing negative, I love everything here. Especially the games. They are fun and interesting. Most importantly, the payout is fast. Thank you so much.

Cashmio Casino

5 years ago

Hello MERRYMERRR,

We are so happy to hear that your experience with Cashmio has been amazing. It gives us great pleasure to know that you are happy with us!

If you would ever need any assistance, please don't hesitate to contact our happy customer support! ;)

Wishing you a lovely day!


Best wishes,
Lisa

Lovely website, fun, put you in good mood. Great selection of the games. The point system is good. Good customer service don’t need to wait. Really enjoyable experience.

Cashmio Casino

5 years ago

Hello Viola1!

Thank you very much for the positive feedback! :)

We are happy to hear that your experience with Cashmio has been enjoyable.

If there is ever anything we could help you with, please don't hesitate to contact us.

We Cashmios want to help to keep you happy in any way possible! :)



Best wishes,
Lisa

Yes its Cashmio for sure with the withdrawal speed of time. Yeah I like that the most but what there is more in it you can also have a low wager wagering after getting or hitting a bonus promotion.

Nothing bad to say. I'm trying to think. My phone froze during chat, that's about it haha. But that's probably more on my end.

Not thumbs down for me

Cashmio Casino

5 years ago

Hello POLSKI92,

Thank you so much for your review!

We are so happy to hear you are satisfied with our withdrawal process time and wagering requirements! :) Sorry to hear there were some problems with connections. :/

We Cashmios want to thank you big time for your feedback!

If you ever have any questions, our live chat is open every day 9-01 CET! :)

Best wishes,

Lisa

What's not to like. All the good brands, a reward system that goes above and beyond and some of the best customer service.

My phone froze before I could give a customer service rep a good review.

Her name is Sara and she helped me with everything. One of the better customer service experiences I've had. Just an FYI Cashmio. :p

Nothing bad to say. I'm trying to think. My phone froze during chat, that's about it haha. But that's probably more on my end.

Not thumbs down for me

Cashmio Casino

5 years ago

Hello DILLFLY2000,

Thank you for taking the time to review us!

We are so glad to hear you enjoy our game selections and you found our customer service helpful!

Customer Cashmios are super thankful for your feedback! Special thanks from Sara. ;)

Please don't ever hesitate to contact us if you have any questions, our live chat is open every day at 9-01 CET! :)


Kindest wishes,

Lisa

Very good casino. Plenty of games, fast withdrawal.
I have had a decent win here previously and money was in my account within 2 days max. Support is also very helpful!

Cashmio Casino

5 years ago

Hello MATTILLE,

I want to thank you for taking the time to write a review for us.

I am very happy to hear that you are satisfied with our game selection and fast withdrawals. Great that you had a decent win with us, congratulations! :)

Our support Cashmios are surely very happy to hear your feedback, thank you!

If you have any questions in your mind, our happy support team is available every day at 9-01 CET. :)

Best regards,

Lisa

Yes its Cashmio for sure with the withdrawal speed of time. Yeah I like that the most but what there is more in it you can also have a low wager wagering after getting or hitting a bonus promotion.
And also what is nice on this casino is alot of games, beautiful casino with a wide variation of games

What I dislike really is less free no deposit bonuses and low free spins so the try of chance with winning is low but for the rest everything will be oke

Cashmio Casino

5 years ago

Good day FLEURIJOS,

We appreciate that you took the time to review Cashmio!

It makes us happy to hear that you are satisfied with our withdrawals and the game selection. Your review gives us more energy to help our player stay happy with us. ;)

If you would like to discuss further about our bonus offers please contact our support in Live Chat or email [email protected] and they will be more than happy to check if we can find something more suitable for you.


Best regards,

Lisa

More choice of interesting games. Always have something to play. Good site design, very convenient to use. I also like games a lot, I have never met such people before, I haven’t even tried to play at all.

Bonus are only paid when you transfer money by certain ways. In my case I did not receive my bonus and got cranky so I tried refunding my money and that's where it begins. Getting your money or your winnings back requires tons of information.

Cashmio Casino

6 years ago

Hello Tomjoe2!

Thank you for your review!
Your words are much appreciated.

We are happy to hear that you have found the wide selection of the games and we are eager to update the selection once in awhile.

The idea is to offer the most popular games, but also add some fresh options - this is the way to guarantee that there is something for everyone :)

We are sorry that you could not claim a bonus with the pay method used. We have listed the few pay methods on our site that cannot activate the bonuses.
However, there is several other pay method options to claim the available deposit bonuses.

If you have any questions or concerns regarding to our casino, our Cashmios are happy to help you in Live Chat between 9 - 01 CET any given day! :)

Best regards,

Lisa

Very good casino. Plenty of games, fast withdrawal, i have had a decent win here previously and money was in my account within 2 days max. Support is also very helpful and friendly

There isn't a lot to dislike. Some times you have to go onto chat to get bonuses added but they always sort it out so its nothing major so overall its a good casino to play at

Cashmio Casino

6 years ago

Hey RACHELLIAM10,

I am very happy to hear that you enjoy your time with our casino. :) I hope to see you with us in the future as well.
You are always welcome to chat or email us, whatever you have on your mind. Our support is always more than happy to help!

Thank you for your review. :)

Best regards,

Lisa

Great selection of games, great modern website with modern services (withdrawing, depositing etc). Out of all of the other gaming sites I have tried, Cashmio is in my top 2 - not being biased at all when considering the fact that I hit a 2000x win within my first 2-3 hours!

Most of all, great customer service - special shout to to Sara who has been nothing but helpful with getting my documents to the right place for identification verification. Looking forward to being fully verified so I can fully enjoy what Cashmio has to offer.

Cashmio Casino

6 years ago

Hey ETERNALWOLF,

It gives the whole company much joy to read a review like this! ;)
I am very pleased to hear that you have enjoyed your time with us at Cashmio. I hope we will have you with us in the future as well.

Thank you for writing a review about us and pointing out your favorite things about Cashmio. Please remember to let us know anytime you need assistance regarding any matter. Our support will be ready to help you with a smile on! ;)

Sara was very pleased to hear your praises and looking forward to talking to you again. :)

Best regards

Lisa

More choice of interesting games. Always have something to play. Good site design, very convenient to use. I also like games a lot, I have never met such people before, I haven’t even tried to play at all.

The service really does not care very well about its customers. The support replies for a long time, and even if it does, the problem cannot always be solved. And in general, I am pleased with this casino. If you look generally normal. I will play on and share my impressions.

Cashmio Casino

6 years ago

Hey BERT43

It is great to hear that you are fond of our game selection and site design. We have aimed that our site is convenient to use and I am happy that you agree we have succeeded.

I would like to hear more about your experience with our support. You can message me with your username and I will gladly help you with your experience with our support.
We generally take pride in how good, happy and effective they are in our support. So I am sorry to hear that your experience has not been the best. Our support LiveChat is available 09-01 CEST. Otherwise, you can email us at any time and our support will reply during those hours as soon as they can.

Kind regards,
Lisa

Many nice games...very friendly support...makes fun

I deposited money. Cashmio´s provider is entercash. The money is booked from my bank-account but not on my players-account. Cashmio told me it may take 1-2 days the money will be deposited on my players-account. So... I wanted to play now...not in 1-2 days...this is fraud. There is no way to get my money back. I just have to sit and wait, when the "gentlemen" are able to handle the transfer. Absolutely no go! I will stop playing in any casino working with entercash!

Cashmio Casino

6 years ago

Hey KAYWUSS

I am happy to hear that you have had a friendly experience with our happy support!

It is unfortunate to hear that your deposit was delayed with Entercash. I understand completely that you would wish the deposit to be instant and not have to wait for it. We are sorry that in our end we cannot speed the payment provider. We are always happy to contact them and try to resolve any possible issues as fast as we can.

If you message me with your username I can help if there is still something with your deposits. :)

We offer different payment methods so you can choose a method that best suits you.

Best regards,
Lisa

Good selection of games
Chat is great, they really do try to work with you.

Long verification process- they rejected my Cell bill with address as proof of address, they don’t accept mobility bills and i had to submit a letter from the government, they finally approved my Notice of Assessment as proof of address, upon chat with customer service.
Additional checks outside account verification process - upon withdrawing, they rejected and reversed my funds back to my players account by the next morning. I was told they needed a bank statement to prove my bank account was mine. Even though I had already provided a void cheque/PAD with my personal and account details upon verification. I had to resubmit my complet bank statement with details, as well as my PAD again, and was told it could take up to 24 hours to review those. The verification process is unlike any other site I’ve played on. Everything other than depositing money and playing is quite complicated and a long process. The really do need to review all other casinos and change their process.

Cashmio Casino

6 years ago

Hello JOEYG

I am sorry to hear about the bad experience with Cashmio and that the verification process has been an inconvenience for you.

We are extremely careful with all related to player safety. We want our players and their funds to be secured this is why sometimes the verification will take longer than expected.

You can leave me a message with your username and I can have a new look what has been going on on your account and verification process. That way we can see if we can still help you with anything and what we can improve.

It makes me happy to hear that you have been happy about our support. They all are on a mission to help players personally with any matter. Support will always try to do their utmost best to solve any issues to players as soon as possible, with a happy smile on the face.

Best regards,
Lisa

lots and lots and lots of games, slots and more slots. many games

Poor customer care. They are really nice about not helping, or explaining that its their policy and they are only following policy. I withdrew $130 from a $20 deposit took 28 days, then only $111.00 hit my bank. I inquired about this, they said my bank may have charged me, but no, not my bank. Then they said Payment providers took fees. I have NEVER been charged before for a bank wire. So I am still of the mind I got screwed
Also I withdrew on Jan24th Two days before my proof / drivers licence expired. They would not pay, like I ceased being me. So I sent the interim letter of proof the canadian government supplies me while waiting for my card through the mail.Cashmio rejected that. Finally got them my new card, was approved then I waited. The money sat in my player account, taken out of withdrawal status without telling me. I found out days later when I asked about the status of my withdrawal. Really shitty policy and they don't care.
I don't recommend Cashmio, if you are looking for fair and proper treatment.

Cashmio Casino

6 years ago

Dear DAMNCOWS,

I´m really sorry to hear about your bad experience with our customer support, especially as we pride ourselves with having the best support, and always look for ways to improve it.

Please leave me a message with your username, and we will make sure to look further into the handling of this case and see what we can improve to make the experience better.

Best regards,
Alex

Good game selection, easy to deposit, bonus only available through a few ways of deposit.

Bonus are only paid when you transfer money by certain ways. In my case I did not receive my bonus and got cranky so I tried refunding my money and that's where it begins.

Getting your money or your winnings back requires tons of information. Most other casino's will give you back your deposit or small wins without question. Cashmio wants to know everything about you even if you want to get your deposit back.
A bank statement, address and ID together for a small withdrawals seems very excessive.

For anyone looking for a decent place with not too much hassle there are plenty of other casinos check out.
Withdrawals are very difficult! Be wary and ready to give away 100% of your personal details!

Cashmio Casino

6 years ago

Hi CARDIO1979,

I thank you for leaving this review with us so that we can work and improve what is lacking. I´m also happy you enjoyed our smooth deposit feature and our game selection!

Regarding the slow process of getting your money, with so many new regulations and requirements in the licenses we hold, we are forced to be extremely careful and make sure that our customers are secure with us and their money treated with care. To cover for the security, the timeframe can sometimes be hurt.

However, please do leave your username in my private inbox so that we can look closer at how your case was handled, we always want to make sure that our customers are treated with the best of care and as smoothly as possible, and we´re always looking for ways to make our support better!

Best regards,
Alex

The site was little bit different than I was used to so I enjoyed testing it out.

I experienced slow payouts and complication with the verification process which lead to some frustration

Cashmio Casino

6 years ago

Hi BISMARC,

Thank you for your review!

I´m really sorry to hear about your slow experience with our payments and verification process.

Please leave me a message with your username so that we can look further into your case. Please also leave a more detailed explanation in the message of what you liked about us that was different so that we can look at ways to make us even more different :)

Best regards,
Alex

Great selection of games.
Very nice site
Fun races
Insanely fast withdrawal( 12hours on my first withdrawal)
Perfect livechat(verification etc. in chat)

I had some lag on the slot.
Not sure if it was on my end, but there is nothing else to complain about, so here you go.

Im sorry to say but I dont find anything that is positive for this online casino

The hold you money for months and never pay out you winnings.
Have reasons all the time for not verifying your account.
Just send you from one agent to another agent in chat
Stay away from this casino!

I like the helpdesk. Other than the helpdesk, for me there was nothing likeable.

I have been playing there for about 6 months and I have experienced nothing but bugs. Had to wait a few times for a week because my money was lost.

Cashmio Casino

6 years ago

Dear BAS,

Thank you for your review! I would love to hear more about your story with our casino!

Could you please leave a message with your username, and a few more examples of the bad experience when playing with us. We hate to lose you, and we want to make sure that we improve on what we´re lacking so that it won't happen with others.

Your help is priceless to us, looking forward to hearing from you.

Best regards,
Alex

Cashmio is a great casino with an enormous number of games.
Withdrawals are processed quickly through Neteller.
Except for an occasional delay, customer support responds quickly.

Overall very happy. Although I don't really care for bonuses (as wagering is a pain), it seems Cashmio could be a bit more generous with promotions.

Nice Casino.
Nice Support!

Contacted Support to check my withdrawals.
They did,congratulated me very much and paid out the almost 10000€ immediately.

I won a few of their daily races, but these freespins dont pay good.
Last time, 50 freespins paid out less than 1€.

I contacted support, only to let them know about it...
2 days later they gave me a bonus of 25€.
I think they did that because of my message. ;-)

***You will be happy at Cashmio Casino***

Pretty much the only casino I play on now adays. (Allthough I dont play as much as I did before) I like the site, daily missions and the fast withdrawals, everything is always smooth.. The €1500 profit the last couple of months doesn't make it worse neither I guess. :D

Have had a few deposits with no big wins, unfortunately lost all. Played freespins that was given through their playergifts. Won a small amount, then played my way up and ended up with a 900Euro withdrawal after wagering was done.

Verification process was quite smooth, some hickups but overall after sending my documents 2 times, only because of quality on pictures everything got approved and my withdrawals are now on the way.

Have to applaud their customer service for being fast and serious about any problems that are at hand. Really the best service I've ever got from a casino.

Their interface makes it a bit hard to find transactionhistory and documentuploading. But overall not a big problem.