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Cashmio Casino

Player Rating 75 reviews
7.4/10
75 reviews
Complaint Response 8 complaints
1 day avg. 8 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile casino included
  • Live chat feature
  • RNG Certified
What we don’t like
  • No phone support
  • Live chat support hours from 09 AM to 01 AM CET
  • Multiple restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

user_avatar Bojana D.

Cashmio Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.cashmio.com/
Established
2015
Licences
Malta Gaming Authority
Company
Bethard Group Limited
Affiliate Program
Cashmio Affiliates
Languages
English, Finnish, Japanese, Spanish
Casino Type
Instant Play, Mobile, Live Casino

Cashmio Casino is an online casino suited for everyone, and designed to provide a fun gaming experience. The unique little crew of cashmios have built a casino filled with missions, awards, and games. They offer leading online slots and other casino games from NetEnt, Microgaming, SkillOnNet, Genesis Gaming, Betsoft, NYX Gaming, Play’n Go, WMS Games, Evolution Gaming, Quickspin, and Thunderkick. Cashmio Casino is licensed by the Malta Gaming Authority.

Restricted Countries and Territories

Cashmio Casino does not accept players from certain jurisdictions including the United States of America and its dependencies, Australia, France, Estonia, Belgium, Spain, Italy, Ireland, and other. For the full list of restricted countries see the casino details section.

Mobile Gaming

Cashmio Casino is designed to work on almost any mobile device, including iOS and Android smartphones and tablets. Players can access the mobile casino without having to download anything; the website itself is optimized for mobile play.

Security and Fairness

Players can rest assured that Cashmio Casino keeps all sensitive data safe by employing the state-of-the-art SSL encryption on all of the pages of its website. 

Cashmio Casino’s games are audited regularly and there is a “RNG Certified” seal located in the website footer.

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Complaints

Read the complaints other players have left for Cashmio Casino. Learn more about complaints.

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Cashmio Casino - Delaying 2 withdrawals totaling 440 Euros
Hi,

On the 14th of November I requested two withdrawls, one for 300 euros and one for 140 euros. The following day I received an email asking to verify my account which was completed and approved on the 17th of November. I have been on chat everyday asking why the withdrawls still haven’t been approved and the casino is saying it’s the payment provider. 2 days ago I was asked to send my bank statement as proof that I haven’t received any payments from them which I did and was told they would get back to me within 24 hours. However no one did so again I went onto chat today (nearly 72 hours later) to ask when I could expect to hear something only to be told now they can’t give me a timeframe as they are busy with other cases and that dept does work 24/7. I feel like I’m being given the run around and can’t seem to get a straight answer from anyone why these withdrawls still haven’t been approved 10 days after requesting them and providing all documents requested by the casino. Please help me get this resolved ASAP, thanks ask gamblers.

Nicola
staus Resolved
€440
Cashmio Casino - Unfair action on tournament
I get promotion email from cashmio, about 3 weeks race and winner gets 5000e. I went to casino site and live chat with the customer support about the competition. (I have all chat scripts) I ask about the race and say I will invest 3000e to this tournament and want to be sure about the rules. Also, I read competition rules very carefully thought. Live support confirms all details and wishes me luck.

I played all night, sleeping in intervals to get much as points possible. I get lead position on the tournament, but lose 1100e that night.
Next day, I contact Cashmio loyalty team. I ask a bonus, and I get 2000e bonus with 10 000 deposit. There were 80 000e wagering requirement
Loyalty team wish me luck on games.

Day 3 comes on the tournament, I don't see anymore leaderboard and live support don't know anything. Loyalty team contact me in the morning and tells me that I can't play any more tournaments, because some players have a complaint that I have too many points (wtf...)

So they kick me out of the tournament. First, they support me to play and even give huge bonus, then next day ban me from the tournaments.

I lose 1100e for this tournament and this is the amount I'm asking back. I think it's totally unfair that casino first lure to play promotion and then I invest money and stay up all night, they kick me out because of some other players didn't stay up all night and didn't play much as I did.

I ask Cashmios official response to this case, here is what they say:

As agreed in Whatsapp conversation, we are writing to you about the decision made to exclude you from the Cash is King Tournament (special tournament promotion on Cashmio’s site).

We are considering Cashmio the World's Happiest Casino and therefore, we will try to offer the best and funniest gambling experience possible under the responsible gaming terms.

We support fair game play in individual gaming but even more in the Races where players are playing against each other by collecting points in selected slot games.

The decision mentioned above is about excluding you from the ongoing Cash is King Tournament. We have stated in the Race’s terms and conditions that players can be excluded from the Races at any time without a particular notification.

The term is stated as follows: Cashmio has the right to exclude certain players from races, lotteries, campaigns or any other special promotions at any time without notifying the players.

The player has repeatedly abused the race system to his own benefit and played in a way that is not fair. In order to give a fair and enjoyable competition experience to all our players equally we have made the decision to exclude his participation.

The decision stands until further notice.


Kindest regards,
Cashmio"


If abuse is that I stayed up all night and played thousand of euros, then I'm guilty.

I demand back 1100e what I lose to this tournament.

Best regards,
Jarkko
staus Resolved
Cashmio Casino - Payout delays
Hello, I have been dealing with Cashmio casino for some time now, making close to 5000 in deposits over the last 6 months. I finally have attempted to make a withdrawal on the 26th (after verifying my account) and they have been giving me the run around every day since. I have had to re verify my account multiple times since the request (which again has been verified) and reattempted withdrawal after withdrawal with different instructions but always same result.. failed. 2 days ago they asked me to be patient with their payments team to try and sort out the issues over the next 48 hours, and they would update me. Still no update so I went onto live chat once again and we are no further along than day one. I have confirmed with my bank what is needed to receive the transfer, confirmed and reconfirmed all account numbers and so forth, and even gotten the advice of Canadian players on the forums here. Nothing has helped progress.
staus Resolved
$2500
Cashmio Casino - After a week of waiting still no payout which should take max 15 minutes according to them
Have been waiting 6 days for a 4000 euro payment from Cashmio that should take max 15minutes according to them. All I hear from no uppdat, dont know whats going on. Should be resolved soon every every every day and noone on the support cant help or ask the payment team why its like this. Please help me with them. Dont know, but start to think its a scamsite.
staus Rejected
€6000
Cashmio Casino - Most complicated account verification I have encountered
I created a new account at the site cause it had a more variety of games then their partner online gambling site which i had an account in so i made my first deposits and started playing and after requesting the first withdraw i was asked to submit few documents in order to verify the account and process the withdraw and the withdraw was processed few days after sounds normal procedure until now .

So after waiting few more days for the withdraw to arrive to the bank account i received an email mentioning the the withdraw have been returned by the bank for some reason that i used a third party credit card which i sent the verification for already and the withdraw was processed accordingly .

That's fine so i was asked to submit more documents which i did immediately again and all the documents got rejected around 12-14 documents submitted all was rejected ( which sounds wired that all those documents is rejected not one or two ) and i asked for the reason they said i had to send them all again which didn't make sense that all those documents getting rejected for quality of photos etc... so i took photos of all what was requested again and waited for the response .

After few more days i was asked to send a photo of me holding the passport and then i was asked to re send the bank statement again which i did .

Few more days later i was asked then that i will be receiving a phone call so i sent them the timing that i will be available in to receive the call , i received a call answered the questions and was told that everything is fine and that they will process the withdraw at the soonest ,

After few more days i received an email saying the account is verified contacted the live support to get an update and i was asked to create another account with a my country currency ( which the site doesn't offer ) and that the funds will be transferred their and then i have to submit a withdraw again . I said fine i tried to create an account while the live chat is still on but new accounts didn't have the option to make me choose a currency it automatically choose British pounds for me to play in like the account i had already with them , so i informed them and was asked that i will be contacted shortly which was almost 2 days from now .

In this point i started to get upset about all this back and forth and the thing that upset me the most that the withdraw was accepted at the beginning and processed and when it got returned they asked for more documents and more requests and once i complete a request they ask for one more request and more and still ongoing .

Here are the requests that the casino asked me to do and still the withdraw not processed

- Bank Statements
- Passport Copy
- Utility bill
- Photo me of holding the passport
- Phone call
- Creating a new account with different currency

I hope i can resolve this issue at the soonest also i would like to add that i had an account in their partner website guts and i used third party deposits but didn't have to go through all this hustle with them to process the withdraw .
staus Rejected
£1115
Cashmio Casino - Done a 1 month cool-off period, but they say I am self excluded
Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then reopened my acc on 18th May 2018 and I deposited. I then requested for cashmio who is also part of my secure trade to reopen my account which they said they will check if my exclusion is finished and then came back shortly on live chat and said your acc is now reactivated so I logged on and played deposited roughly £100 I then went to settings and requested time out for 1 month.i could still log on my casino pop ACC which was fine until this morning 19th may 2018 I went to live chat and they said you are self excluded so I said how? They said they don't know I figured out something not right so went on live chat to Cashmio where completely unprofessional service was given the officetr said I had self excluded until 17.6.2018 which is month away now how can exclude for 1 month when exclusion is a minimum of 6 months so I explained I done a time out not S.E. he went back several times to tech dept after they think they done a technical error and are going to come back to me. My arguement is that if my exclusion was well before they should not have let me reopen my account and deposit and if so refund my deposits both Casino pop and cashmio and I know they have done error I have only asked for 1 month time out not self exclusion then they should let me log onto my other mtsecure trade casinos. I have the transcript email.
staus Resolved
Cashmio Casino - Payment overdue
Hi, I have no desire to write a novel but this maybe the making of an awesome one. Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account. After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again. So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.
staus Resolved
€4500
Cashmio Casino - Getting a hard time requesting a withdrawal
Hi I am trying to make a withdrawal to my bank within Australia and the withdrawal box asks for an IBAN number which my Australian bank and most others don't use. If nothing is put in box you can't withdraw. Tried everything suggested. They are saying they have been open since end of May so as far as I'm concerned they know about this and have done for at least three weeks, they admitted I'm not only Australian customer complaining. I wonder just how many are waiting. They have told me if withdrawal not done through this withdrawal box it will bounce back in two weeks which is strange as I firstly know they are able to override that withdrawal box and do manually when asked. Secondly a transfer only takes 3-5days so why would it all of a sudden bounce back in two weeks, does not make sense and I feel I'm being stalled as their answers not good enough. If they've been open a month this issue should have been well and truly resolved and still if customer wants their money asap they should do manually on request if their system fails the customer. I have told them this will be on a public forum and the publicity won't be the best but that if resolved it will be also publicised by yourselves. Really this isn't good enough and chat person already conceded they should have done their homework on bank requirements of countries able to use their casino. I've been told one or two days for the withdrawal box issue to be resolved but I'm not convinced as its been known about too long and not fixed as yet. Think they need a push from yourselves who in past have done an excellent job on my behalf
staus Resolved

Complaint Statistics

Resolved 6
Avg. Amount $ 1,202
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Player rating
7.4/10 ● 75 reviews

Top reviews from our players

Helafast
9/10

Definitely one of the best, most trusted casinos on the market. I highly recommend it. Great variety of games, great promotions, and very fast withdrawals

My ONLY issue with Cashmio is the bonus terms where "bonus buy" slots do not count towards wagering. Like it or not, I'm guessing 75% of new slots being released these days have a bonus buy option and it really limits the option for wagering the bonus.

Helpful () Message
art_bezb
8/10

As a player with VIP status, I can say that the casino provides excellent opportunities and bonuses compared with many others. This is taken seriously here. Cashouts often, the bonuses are large, everything always goes away.

Nothing really bad to say. Maybe a bit more providers could be ok. Sometimes in the past I had to wait for the chat answer a bit longer than it should be but today the issue seems to be solved

Helpful ()
Essteban84
10/10

Huge pallet providers, games, bonuses and only you can meet in first class casino. It's so many happenings, when I come there really don't know which game to start. Place for me.

Small thing. It can be more, more providers what can make for me fulfillment. I have had a decent win here previously and money was in my account, on equal this mission they very fast gone like come.

Helpful () Message

Hello ESSTEBAN84, Thank you very much for the feedback and the suggestions to make your experience better! :) We are happy to hear that you are enjoying our site otherwise. If there is ever anything we could help you with, please don't hesitate to contact us. We Cashmios want to help to keep you as happy as possible! :) Best wishes, Lisa

user avatar
MerryMerry
10/10

Nothing negative, I love everything here. Especially the games. They are fun and interesting. Most importantly, the payout is fast. Thank you so much.

Helpful ()

Hello MERRYMERRR, We are so happy to hear that your experience with Cashmio has been amazing. It gives us great pleasure to know that you are happy with us! If you would ever need any assistance, please don't hesitate to contact our happy customer support! ;) Wishing you a lovely day! Best wishes, Lisa

user avatar
Viola1
10/10

Lovely website, fun, put you in good mood. Great selection of the games. The point system is good. Good customer service don’t need to wait. Really enjoyable experience.

Helpful ()

Hello Viola1! Thank you very much for the positive feedback! :) We are happy to hear that your experience with Cashmio has been enjoyable. If there is ever anything we could help you with, please don't hesitate to contact us. We Cashmios want to help to keep you happy in any way possible! :) Best wishes, Lisa

user avatar
polski92
8/10

Yes its Cashmio for sure with the withdrawal speed of time. Yeah I like that the most but what there is more in it you can also have a low wager wagering after getting or hitting a bonus promotion.

Nothing bad to say. I'm trying to think. My phone froze during chat, that's about it haha. But that's probably more on my end.

Not thumbs down for me

Helpful ()

Hello POLSKI92, Thank you so much for your review! We are so happy to hear you are satisfied with our withdrawal process time and wagering requirements! :) Sorry to hear there were some problems with connections. :/ We Cashmios want to thank you big time for your feedback! If you ever have any questions, our live chat is open every day 9-01 CET! :) Best wishes, Lisa

user avatar
dillfly2000
10/10

What's not to like. All the good brands, a reward system that goes above and beyond and some of the best customer service.

My phone froze before I could give a customer service rep a good review.

Her name is Sara and she helped me with everything. One of the better customer service experiences I've had. Just an FYI Cashmio. :p

Nothing bad to say. I'm trying to think. My phone froze during chat, that's about it haha. But that's probably more on my end.

Not thumbs down for me

Helpful () Message

Hello DILLFLY2000, Thank you for taking the time to review us! We are so glad to hear you enjoy our game selections and you found our customer service helpful! Customer Cashmios are super thankful for your feedback! Special thanks from Sara. ;) Please don't ever hesitate to contact us if you have any questions, our live chat is open every day at 9-01 CET! :) Kindest wishes, Lisa

user avatar
Mattille
7/10

Very good casino. Plenty of games, fast withdrawal.
I have had a decent win here previously and money was in my account within 2 days max. Support is also very helpful!

Helpful ()

Hello MATTILLE, I want to thank you for taking the time to write a review for us. I am very happy to hear that you are satisfied with our game selection and fast withdrawals. Great that you had a decent win with us, congratulations! :) Our support Cashmios are surely very happy to hear your feedback, thank you! If you have any questions in your mind, our happy support team is available every day at 9-01 CET. :) Best regards, Lisa

user avatar
fleurijos
6/10

Yes its Cashmio for sure with the withdrawal speed of time. Yeah I like that the most but what there is more in it you can also have a low wager wagering after getting or hitting a bonus promotion.
And also what is nice on this casino is alot of games, beautiful casino with a wide variation of games

What I dislike really is less free no deposit bonuses and low free spins so the try of chance with winning is low but for the rest everything will be oke

Helpful ()

Good day FLEURIJOS, We appreciate that you took the time to review Cashmio! It makes us happy to hear that you are satisfied with our withdrawals and the game selection. Your review gives us more energy to help our player stay happy with us. ;) If you would like to discuss further about our bonus offers please contact our support in Live Chat or email [email protected] and they will be more than happy to check if we can find something more suitable for you. Best regards, Lisa

user avatar
tomjoe2
6/10

More choice of interesting games. Always have something to play. Good site design, very convenient to use. I also like games a lot, I have never met such people before, I haven’t even tried to play at all.

Bonus are only paid when you transfer money by certain ways. In my case I did not receive my bonus and got cranky so I tried refunding my money and that's where it begins. Getting your money or your winnings back requires tons of information.

Helpful () Message

Hello Tomjoe2! Thank you for your review! Your words are much appreciated. We are happy to hear that you have found the wide selection of the games and we are eager to update the selection once in awhile. The idea is to offer the most popular games, but also add some fresh options - this is the way to guarantee that there is something for everyone :) We are sorry that you could not claim a bonus with the pay method used. We have listed the few pay methods on our site that cannot activate the bonuses. However, there is several other pay method options to claim the available deposit bonuses. If you have any questions or concerns regarding to our casino, our Cashmios are happy to help you in Live Chat between 9 - 01 CET any given day! :) Best regards, Lisa

user avatar

Cashmio Casino News

Read all news about Cashmio Casino, check for updates and stay tuned for exclusive bonuses.

AskGamblers in Retrospect: The 2016 Infographic Edition
AG News AskGamblers in Retrospect: The 2016 Infographic Edition

Well, 2017 is here and we’re already gearing up for new achievements. However, just because we’re moving forward, it doesn’t mean we can’t spare a few moments to look back on the previous year and see what made it so special. So, let’s take a quick glance at some important numbers, awards, improvements and novelties in 2016 and why they mattered to us. Spoiler alert: an infographic awaits!2016 in Numbers: Casinos, Slots and MoreWe had the pleasure of meeting numerous new online casinos in 2016 that really made a difference. The total number of new casinos exceeded 200 last year and, what’s more, some of them, like Cashmio Casino, sported gorgeous designs and had helpful and responsive customer support teams; others proved to have interesting and innovative bonus structures, like Ikibu Casino.More importantly, there were plenty of casinos with high CasinoRank scores and overall high-quality services, such as Das Ist Casino, GalaxyPig Casino, Dunder Casino and lots of others. And not only that; nearly 30 casinos received our prestigious Certificate of Trust and significantly boosted our collection of Certified Casinos, proving that more and more casinos strive to be as user-oriented and reliable as possible.What else did we add in 2016? More than a hundred affiliate programs, to start with. As for our database of free online slots, we brought to you hundreds of new slots all for your convenience and pleasure. Is there anything better than trying out slots for free before playing them for real money? Not really, no.Last, but not the least, we managed to help you get an impressive amount of money back through our casino complaint service. The accumulative amount since the service was first launched went over 7 million last year, which, you have to agree, is more than notable.Achievements, Improvements and Overall ExcitementThe entire last year was exciting for innumerable reasons – from various awards and recognitions to other daily, weekly and monthly achievements - but the release of the AskGamblers iOS app at the start of 2016 and our new and improved website in August were certainly the highlights of the entire year. Not to mention we celebrate our 10th anniversary, as well!We were – and still are – extremely proud of our website redesign, boosted search function, improved CasinoRank and various other features. What lies in store in 2017? Why, even more enhancements and novelties, of course!So, without further do – here’s a nifty and useful infographic of our 2016, featuring numbers, highlights and bits we’d like to accentuate and remember. Don’t forget to comment on it over at our forum – we’d love to hear your impressions!

user_avatar Milka M.

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