Complaint #7
Cashmio Casino
Payment overdue
9 years ago
Hi,
I have no desire to write a novel but this maybe the making of an awesome one.
Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account.
After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again.
So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.
I have no desire to write a novel but this maybe the making of an awesome one.
Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account.
After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again.
So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.
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