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Page 2 – Player Reviews for Cashmio Casino

Cashmio Casino

The casino is closed.

Player Rating 75 reviews
7.4/10
75 reviews
Complaint Response 8 complaints
1 day avg. 8 complaints

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Player Rating
7.4/10 ● 75 reviews

Top Reviews From Our Players

Very good casino. Plenty of games, fast withdrawal, i have had a decent win here previously and money was in my account within 2 days max. Support is also very helpful and friendly

There isn't a lot to dislike. Some times you have to go onto chat to get bonuses added but they always sort it out so its nothing major so overall its a good casino to play at

Hey RACHELLIAM10, I am very happy to hear that you enjoy your time with our casino. :) I hope to see you with us in the future as well. You are always welcome to chat or email us, whatever you have on your mind. Our support is always more than happy to help! Thank you for your review. :) Best regards, Lisa

user avatar

Great selection of games, great modern website with modern services (withdrawing, depositing etc). Out of all of the other gaming sites I have tried, Cashmio is in my top 2 - not being biased at all when considering the fact that I hit a 2000x win within my first 2-3 hours!

Most of all, great customer service - special shout to to Sara who has been nothing but helpful with getting my documents to the right place for identification verification. Looking forward to being fully verified so I can fully enjoy what Cashmio has to offer.

Hey ETERNALWOLF, It gives the whole company much joy to read a review like this! ;) I am very pleased to hear that you have enjoyed your time with us at Cashmio. I hope we will have you with us in the future as well. Thank you for writing a review about us and pointing out your favorite things about Cashmio. Please remember to let us know anytime you need assistance regarding any matter. Our support will be ready to help you with a smile on! ;) Sara was very pleased to hear your praises and looking forward to talking to you again. :) Best regards Lisa

user avatar

More choice of interesting games. Always have something to play. Good site design, very convenient to use. I also like games a lot, I have never met such people before, I haven’t even tried to play at all.

The service really does not care very well about its customers. The support replies for a long time, and even if it does, the problem cannot always be solved. And in general, I am pleased with this casino. If you look generally normal. I will play on and share my impressions.

Hey BERT43 It is great to hear that you are fond of our game selection and site design. We have aimed that our site is convenient to use and I am happy that you agree we have succeeded. I would like to hear more about your experience with our support. You can message me with your username and I will gladly help you with your experience with our support. We generally take pride in how good, happy and effective they are in our support. So I am sorry to hear that your experience has not been the best. Our support LiveChat is available 09-01 CEST. Otherwise, you can email us at any time and our support will reply during those hours as soon as they can. Kind regards, Lisa

user avatar

Many nice games...very friendly support...makes fun

I deposited money. Cashmio´s provider is entercash. The money is booked from my bank-account but not on my players-account. Cashmio told me it may take 1-2 days the money will be deposited on my players-account. So... I wanted to play now...not in 1-2 days...this is fraud. There is no way to get my money back. I just have to sit and wait, when the "gentlemen" are able to handle the transfer. Absolutely no go! I will stop playing in any casino working with entercash!

Hey KAYWUSS I am happy to hear that you have had a friendly experience with our happy support! It is unfortunate to hear that your deposit was delayed with Entercash. I understand completely that you would wish the deposit to be instant and not have to wait for it. We are sorry that in our end we cannot speed the payment provider. We are always happy to contact them and try to resolve any possible issues as fast as we can. If you message me with your username I can help if there is still something with your deposits. :) We offer different payment methods so you can choose a method that best suits you. Best regards, Lisa

user avatar

Good selection of games
Chat is great, they really do try to work with you.

Long verification process- they rejected my Cell bill with address as proof of address, they don’t accept mobility bills and i had to submit a letter from the government, they finally approved my Notice of Assessment as proof of address, upon chat with customer service.
Additional checks outside account verification process - upon withdrawing, they rejected and reversed my funds back to my players account by the next morning. I was told they needed a bank statement to prove my bank account was mine. Even though I had already provided a void cheque/PAD with my personal and account details upon verification. I had to resubmit my complet bank statement with details, as well as my PAD again, and was told it could take up to 24 hours to review those. The verification process is unlike any other site I’ve played on. Everything other than depositing money and playing is quite complicated and a long process. The really do need to review all other casinos and change their process.

Hello JOEYG I am sorry to hear about the bad experience with Cashmio and that the verification process has been an inconvenience for you. We are extremely careful with all related to player safety. We want our players and their funds to be secured this is why sometimes the verification will take longer than expected. You can leave me a message with your username and I can have a new look what has been going on on your account and verification process. That way we can see if we can still help you with anything and what we can improve. It makes me happy to hear that you have been happy about our support. They all are on a mission to help players personally with any matter. Support will always try to do their utmost best to solve any issues to players as soon as possible, with a happy smile on the face. Best regards, Lisa

user avatar

lots and lots and lots of games, slots and more slots. many games

Poor customer care. They are really nice about not helping, or explaining that its their policy and they are only following policy. I withdrew $130 from a $20 deposit took 28 days, then only $111.00 hit my bank. I inquired about this, they said my bank may have charged me, but no, not my bank. Then they said Payment providers took fees. I have NEVER been charged before for a bank wire. So I am still of the mind I got screwed
Also I withdrew on Jan24th Two days before my proof / drivers licence expired. They would not pay, like I ceased being me. So I sent the interim letter of proof the canadian government supplies me while waiting for my card through the mail.Cashmio rejected that. Finally got them my new card, was approved then I waited. The money sat in my player account, taken out of withdrawal status without telling me. I found out days later when I asked about the status of my withdrawal. Really shitty policy and they don't care.
I don't recommend Cashmio, if you are looking for fair and proper treatment.

Dear DAMNCOWS, I´m really sorry to hear about your bad experience with our customer support, especially as we pride ourselves with having the best support, and always look for ways to improve it. Please leave me a message with your username, and we will make sure to look further into the handling of this case and see what we can improve to make the experience better. Best regards, Alex

user avatar

Good game selection, easy to deposit, bonus only available through a few ways of deposit.

Bonus are only paid when you transfer money by certain ways. In my case I did not receive my bonus and got cranky so I tried refunding my money and that's where it begins.

Getting your money or your winnings back requires tons of information. Most other casino's will give you back your deposit or small wins without question. Cashmio wants to know everything about you even if you want to get your deposit back.
A bank statement, address and ID together for a small withdrawals seems very excessive.

For anyone looking for a decent place with not too much hassle there are plenty of other casinos check out.
Withdrawals are very difficult! Be wary and ready to give away 100% of your personal details!

Hi CARDIO1979, I thank you for leaving this review with us so that we can work and improve what is lacking. I´m also happy you enjoyed our smooth deposit feature and our game selection! Regarding the slow process of getting your money, with so many new regulations and requirements in the licenses we hold, we are forced to be extremely careful and make sure that our customers are secure with us and their money treated with care. To cover for the security, the timeframe can sometimes be hurt. However, please do leave your username in my private inbox so that we can look closer at how your case was handled, we always want to make sure that our customers are treated with the best of care and as smoothly as possible, and we´re always looking for ways to make our support better! Best regards, Alex

user avatar

The site was little bit different than I was used to so I enjoyed testing it out.

I experienced slow payouts and complication with the verification process which lead to some frustration

Hi BISMARC, Thank you for your review! I´m really sorry to hear about your slow experience with our payments and verification process. Please leave me a message with your username so that we can look further into your case. Please also leave a more detailed explanation in the message of what you liked about us that was different so that we can look at ways to make us even more different :) Best regards, Alex

user avatar

Great selection of games.
Very nice site
Fun races
Insanely fast withdrawal( 12hours on my first withdrawal)
Perfect livechat(verification etc. in chat)

I had some lag on the slot.
Not sure if it was on my end, but there is nothing else to complain about, so here you go.

Im sorry to say but I dont find anything that is positive for this online casino

The hold you money for months and never pay out you winnings.
Have reasons all the time for not verifying your account.
Just send you from one agent to another agent in chat
Stay away from this casino!

I like the helpdesk. Other than the helpdesk, for me there was nothing likeable.

I have been playing there for about 6 months and I have experienced nothing but bugs. Had to wait a few times for a week because my money was lost.

Dear BAS, Thank you for your review! I would love to hear more about your story with our casino! Could you please leave a message with your username, and a few more examples of the bad experience when playing with us. We hate to lose you, and we want to make sure that we improve on what we´re lacking so that it won't happen with others. Your help is priceless to us, looking forward to hearing from you. Best regards, Alex

user avatar

Cashmio is a great casino with an enormous number of games.
Withdrawals are processed quickly through Neteller.
Except for an occasional delay, customer support responds quickly.

Overall very happy. Although I don't really care for bonuses (as wagering is a pain), it seems Cashmio could be a bit more generous with promotions.

Nice Casino.
Nice Support!

Contacted Support to check my withdrawals.
They did,congratulated me very much and paid out the almost 10000€ immediately.

I won a few of their daily races, but these freespins dont pay good.
Last time, 50 freespins paid out less than 1€.

I contacted support, only to let them know about it...
2 days later they gave me a bonus of 25€.
I think they did that because of my message. ;-)

***You will be happy at Cashmio Casino***

Pretty much the only casino I play on now adays. (Allthough I dont play as much as I did before) I like the site, daily missions and the fast withdrawals, everything is always smooth.. The €1500 profit the last couple of months doesn't make it worse neither I guess. :D

Have had a few deposits with no big wins, unfortunately lost all. Played freespins that was given through their playergifts. Won a small amount, then played my way up and ended up with a 900Euro withdrawal after wagering was done.

Verification process was quite smooth, some hickups but overall after sending my documents 2 times, only because of quality on pictures everything got approved and my withdrawals are now on the way.

Have to applaud their customer service for being fast and serious about any problems that are at hand. Really the best service I've ever got from a casino.

Their interface makes it a bit hard to find transactionhistory and documentuploading. But overall not a big problem.

Worst casino. They are literally fooling people. There is no deposit bonus at all and they give only free spins. And they are so adamant as if you are begging if you are asking for free credit. Nonsense I urge no one to play in this casino they are fooling you be wise and chose the right casino. This casino go to hell.

As a regular player at Guts and Rizk, joining Cashmio was an easy decision. My only regret is not doing so sooner.

Live chat was helpful, friendly and engaged in actual conversation.

Game selection is immense. With daily races, regular promos and additional missions to earn rewards there’s plenty to keep a player engaged and amused.

Cashout, while not instant, is certainly reasonable. (First withdrawal of 1k was completed in under 6 hours, subsequent withdrawals received in under 24hrs)

Instantly joined those at the top of my list for regular play.

As with Guts and Rizk my only minor complaint is any delay in withdrawal, with Direx sites managing near instant cash outs this player has become spoiled and impatient. Still only a minor nuisance though, certainly not a real complaint.

Fantastic Customer Service and easy ID Verification. After a few losses and a break from playing, I decided to have another go and deposited 30euro and an hour later I cashed out 450 euros. 8 hours later the withdraw was approved and 2 business days later I had the money in my bank account. Highly recommended casino. No funny business with this one!

Had to review this cracker somewhere! Genuinely great casino with great grapjics and games that actually pay out! Also the money was in my account exactly when they said they would. Games like planet of the apes and hotline give you more reason to play them than just gambling. Also play Mighty Arther and Monkey madness as I won here. £3200 up this year!

Recently joined this casino, straight away won more money than I have ever one on any other casino site.. The withdrawal was processed fast and money already in my bank within a day. Big variety of games and fast loading!. Customer service is excellent, friendly and polite. Glad to have joined you!

Nothing to dislike about this casino, nothing negative to say.

Best casino site I have ever used. Super fast pay out and the customer service is brilliant. Live chat fast with responding and their answers are personal and not felt as robotic. I won't be leaving here for some time.

No issues to report

1 point to comment is that they could do with some sort of VIP programme as I have spent alot and would be nice to work way up to nice bonuses

Best Online Casino with Warp-Speed Payouts! The website is well designed and the server speed is always good.

Nothing, it‘s perfect! I have to weite a little more because it‘s required by this website :-)!

This site is amazing. As a player of many sites over the last 10 years this has to be my favourite. Great layout, regular bonuses and withdrawals are super quick. Generally in my account next day. Staff are friendly and very quick to respond. Overall this site deserves full marks!

Only thing I can say is the wagering on free spins if you win is x49. As a regular player it would be nice to see some sort of vip programme .

Good game choices.

I have processed a small withdrawal and it was paid out pretty quick.

Bonuses are ok.

Payout percentage is horrible. I played over $800 on Dragon Shrine. The bonus rounds for the most part when they did come were very small. So many chances to get into bonus and missed narrowly. I have never seen this game payout so bad with over $800 put into it. Very disappointing.

What I read about it on Ask Gamblers. Was trying to replace playing at another casino given they no longer support GameArt and when I searched on Ask Gamblers for casinos that accept Idebit, I found this one.

They do not accept Instadebit nor Idebit and unfortunately, I chatted on-line with their agent and I was not able to open an account for some reason all the green checks were fine but when clicking on submit, gave me an error messages so gave up. Next.....

Hi Honestdude, I´m happy to hear that you enjoy our artwork, It´s great to hear it from the players as well and not only from our designer! ;D (I better not tell him this, he will be even more braggy) We should most definitely have iDebit, and as far as I know, it should work for Canadian players as well. You should also be able to open an account from Canada. I would be most happy if you could send me a private message so I can help you solve this issue!

user avatar

Cashmio Casino is another casino from the well known group of casinos MT Secure Trade Limited and for me, that means a lot, solid licence,many casino software games as Microgaming, NetEnt, Cryptologic (WagerLogic), Evolution Gaming, Betsoft, Bally, Play'n GO, WMS (Williams Interactive), Genesis Gaming, Quickspin, Thunderkick, Elk Studios, Red Tiger Gaming fast e-wallet withdraws well isn't that what every players wants..

And of course another great casino where I am not allowed to use any deposit bonuses, why? Country restrictions again. So as I can see their T&C of using the bonus, only several countries are permitted to use their welcome bonuses which I am not in that group. As I mentioned before it's funny how in some of this MT Secure Trade casinos i am allowed to use their bonuses and in some of them not but I guess its targeting some specific market.

So far I am not a happy bunny with Cashmio since I made few deposits I never or even once received any email, some notifications for some promo or something. It's been a while since I didn't deposit and the fact whenever they have some free spins giveaway I am always not eligible no matter have i deposited or not. The only free spins as I recall I got from them was on my birthday and the reason was I asked by myself and their agent was very polite and friendly and has add some free spins to my account as goodwill gesture.

They have good loyalty as most casinos have these days but honestly I don't recall I had any and I guess I haven't played that much so I can enjoy in their freebies. I played here few times and didn't had any luck but must mention I do like their casino site, very easy to navigate a lots or wide pallette of games where we can choose from and of course great customer support which now days I can say is rare to see, but coming from well known group of casinos I expected nothing less from this guys, only good things.

Cashmio casino is one of the casinos I have joined in the last few days. I had known about them before but at the time I didn't register there simply because they were offering bonuses only for a few countries and mine wasn't one of them. With my recent move, I decided to take a look at casinos I haven't played at and Cashmio came up.

They are powered by Netent and other softwares and overall they look very fun and I really enjoy the design they have. I noticed that there was a free spins bonus with Malta as eligible country so I thought I'd speak with support about that.

Live chat agent was really friendly and professional and I was told that the wagering for the free spins was 45x. The registration process was really quick and when I logged in, the free spins were in my account, I activated them and played them. Almost all spins were completely empty and I managed to win only around 1€ which didn't give me much of a playtime. I used the money on Starburst with minimum bets and lost in a minute.

Later I checked my account and noticed that I was also eligible for the welcome bonus of 200%. I claimed it with 20€ deposit with credit card as ewallets weren't eligible for it. I played Twin Spin slot for quite a while but unfortunately I didn't have much luck and lost my balance. Then I went to play my 25 free spins which were on Starburst. I won around 3€ and continued to play until there was no balance left.

Overall I've had a really fun time at Cashmio casino and I will definitely keep playing there. I think they have really nice design and game selection is wide. No technical issues appeared and support was good. Recommend!

Great bonus offers, also I made three withdrawals in the same night and all were in my bank the next morning. I like the way they have challenges on a lot of there games I had a extra 70 spins last night because of these challenges.

If like me you have used all the other sites over the years where they leave your money sitting knowing you will take it back and use it, then I say give them a try, I'm sticking with them as long as they keep up this great service.

Nothing to dislike about this site, and this comes from a gambling addict for many many years

There is a lot to like about this fine tuned casino. Well organized easy to use. I agree with all the likes from other reviewers.

Not able to play nyx gaming. Not sure why, but it was odd because I play nyx gaming on every other site I play
I would like to search by provider, opened and closed a lot of games I can't play.

The deposit fee is my biggest peeve. Why am I paying you for depositing my cash? I know it's a small thing but, I don't think I can do it again. SO many good casinos around, I hope you drop the fee.

Hi Damncows, I`m super happy yet again to hear the positive feedback. It´s great to know about the things that actually works. Regarding your NYX games issue, it´s hard to say as NYX is a larger concern of smaller providers. Could you send me a PM with some of the games that you can play at other casinos, and I will check why it is so. I’m going to forward the feedback regarding the deposit fee. This has been mentioned before and I understand the disappointment in this matter. Super big thank you for your review! :)

user avatar

A canon website is super fast payouts and you do not have to sit for hours on chat support. Also likes the game layout easy to see. Of my 15 year online player, I only play sites with fast payouts. This site is definitely one of my 100s site favorites, and I only play sites that are from malta licensed.

Hi Janblondie, I´m Super happy to hear that you enjoy playing at Cashmio! If you like the game layout we got now, then you will just looove our new mobile site we´re working on ;)

user avatar

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