Cashmio Casino

Cashmio Casino - Unfair action on tournament

€440

I get promotion email from cashmio, about 3 weeks race and winner gets 5000e. I went to casino site and live chat with the customer support about the competition. (I have all chat scripts) I ask about the race and say I will invest 3000e to this tournament and want to be sure about the rules. Also, I read competition rules very carefully thought. Live support confirms all details and wishes me luck.

I played all night, sleeping in intervals to get much as points possible. I get lead position on the tournament, but lose 1100e that night.
Next day, I contact Cashmio loyalty team. I ask a bonus, and I get 2000e bonus with 10 000 deposit. There were 80 000e wagering requirement
Loyalty team wish me luck on games.

Day 3 comes on the tournament, I don't see anymore leaderboard and live support don't know anything. Loyalty team contact me in the morning and tells me that I can't play any more tournaments, because some players have a complaint that I have too many points (wtf...)

So they kick me out of the tournament. First, they support me to play and even give huge bonus, then next day ban me from the tournaments.

I lose 1100e for this tournament and this is the amount I'm asking back. I think it's totally unfair that casino first lure to play promotion and then I invest money and stay up all night, they kick me out because of some other players didn't stay up all night and didn't play much as I did.

I ask Cashmios official response to this case, here is what they say:

As agreed in Whatsapp conversation, we are writing to you about the decision made to exclude you from the Cash is King Tournament (special tournament promotion on Cashmio’s site).

We are considering Cashmio the World's Happiest Casino and therefore, we will try to offer the best and funniest gambling experience possible under the responsible gaming terms.

We support fair game play in individual gaming but even more in the Races where players are playing against each other by collecting points in selected slot games.

The decision mentioned above is about excluding you from the ongoing Cash is King Tournament. We have stated in the Race’s terms and conditions that players can be excluded from the Races at any time without a particular notification.

The term is stated as follows: Cashmio has the right to exclude certain players from races, lotteries, campaigns or any other special promotions at any time without notifying the players.

The player has repeatedly abused the race system to his own benefit and played in a way that is not fair. In order to give a fair and enjoyable competition experience to all our players equally we have made the decision to exclude his participation.

The decision stands until further notice.

Kindest regards,
Cashmio"

If abuse is that I stayed up all night and played thousand of euros, then I'm guilty.

I demand back 1100e what I lose to this tournament.

Best regards,
Jarkko

Cashmio Casino - Payout delays

Hello, I have been dealing with Cashmio casino for some time now, making close to 5000 in deposits over the last 6 months. I finally have attempted to make a withdrawal on the 26th (after verifying my account) and they have been giving me the run around every day since. I have had to re verify my account multiple times since the request (which again has been verified) and reattempted withdrawal after withdrawal with different instructions but always same result.. failed. 2 days ago they asked me to be patient with their payments team to try and sort out the issues over the next 48 hours, and they would update me. Still no update so I went onto live chat once again and we are no further along than day one. I have confirmed with my bank what is needed to receive the transfer, confirmed and reconfirmed all account numbers and so forth, and even gotten the advice of Canadian players on the forums here. Nothing has helped progress.

Cashmio Casino - After a week of waiting still no payout which should take max 15 minutes according to them

$2500

Have been waiting 6 days for a 4000 euro payment from Cashmio that should take max 15minutes according to them. All I hear from no uppdat, dont know whats going on. Should be resolved soon every every every day and noone on the support cant help or ask the payment team why its like this. Please help me with them. Dont know, but start to think its a scamsite.

Rejected

€6000

Cashmio Casino - Most complicated account verification I have encountered

I created a new account at the site cause it had a more variety of games then their partner online gambling site which i had an account in so i made my first deposits and started playing and after requesting the first withdraw i was asked to submit few documents in order to verify the account and process the withdraw and the withdraw was processed few days after sounds normal procedure until now .

So after waiting few more days for the withdraw to arrive to the bank account i received an email mentioning the the withdraw have been returned by the bank for some reason that i used a third party credit card which i sent the verification for already and the withdraw was processed accordingly .

That's fine so i was asked to submit more documents which i did immediately again and all the documents got rejected around 12-14 documents submitted all was rejected ( which sounds wired that all those documents is rejected not one or two ) and i asked for the reason they said i had to send them all again which didn't make sense that all those documents getting rejected for quality of photos etc... so i took photos of all what was requested again and waited for the response .

After few more days i was asked to send a photo of me holding the passport and then i was asked to re send the bank statement again which i did .

Few more days later i was asked then that i will be receiving a phone call so i sent them the timing that i will be available in to receive the call , i received a call answered the questions and was told that everything is fine and that they will process the withdraw at the soonest ,

After few more days i received an email saying the account is verified contacted the live support to get an update and i was asked to create another account with a my country currency ( which the site doesn't offer ) and that the funds will be transferred their and then i have to submit a withdraw again . I said fine i tried to create an account while the live chat is still on but new accounts didn't have the option to make me choose a currency it automatically choose British pounds for me to play in like the account i had already with them , so i informed them and was asked that i will be contacted shortly which was almost 2 days from now .

In this point i started to get upset about all this back and forth and the thing that upset me the most that the withdraw was accepted at the beginning and processed and when it got returned they asked for more documents and more requests and once i complete a request they ask for one more request and more and still ongoing .

Here are the requests that the casino asked me to do and still the withdraw not processed

- Bank Statements
- Passport Copy
- Utility bill
- Photo me of holding the passport
- Phone call
- Creating a new account with different currency

I hope i can resolve this issue at the soonest also i would like to add that i had an account in their partner website guts and i used third party deposits but didn't have to go through all this hustle with them to process the withdraw .

Rejected

£1115

Cashmio Casino - Done a 1 month cool-off period, but they say I am self excluded

Hi my long term self exclusion. Finished on 17.5.2018 according to mt secure trade casino pop so they went through a 24 HR cooling off period then reopened my acc on 18th May 2018 and I deposited. I then requested for cashmio who is also part of my secure trade to reopen my account which they said they will check if my exclusion is finished and then came back shortly on live chat and said your acc is now reactivated so I logged on and played deposited roughly £100 I then went to settings and requested time out for 1 month.i could still log on my casino pop ACC which was fine until this morning 19th may 2018 I went to live chat and they said you are self excluded so I said how? They said they don't know I figured out something not right so went on live chat to Cashmio where completely unprofessional service was given the officetr said I had self excluded until 17.6.2018 which is month away now how can exclude for 1 month when exclusion is a minimum of 6 months so I explained I done a time out not S.E. he went back several times to tech dept after they think they done a technical error and are going to come back to me. My arguement is that if my exclusion was well before they should not have let me reopen my account and deposit and if so refund my deposits both Casino pop and cashmio and I know they have done error I have only asked for 1 month time out not self exclusion then they should let me log onto my other mtsecure trade casinos. I have the transcript email.

Cashmio Casino - Payment overdue

Hi, I have no desire to write a novel but this maybe the making of an awesome one. Firstly I have 4 withdrawals with a value total to 4500 euros which is about 6700 New Zealand dollars. I am a New Zealander. When I went to attempt to have money paid to my visa Cashmio said it can't be done for NZ try the bank transfer option. I did but put in my cashflow card number where it asked for the account number. So I had made a mistake by giving the card number instead of the bank account number. The card allows me to withdraw money and is for the account. After sending the necessary documents to correct my mistake a person from support said payments department have approved your documents and have the information to proceed with payment. The first payment was approved on 14 November 2016, documentation to correct my mistake was approved on the 25 November 2016. Today I asked Cashmio live chat support when I would receive payment and was told again you made a mistake and we need more information and by the way we are blocking you from your account for security reasons not disclosed, and we want you to send copies of your cashflow card, which you used in your attempt to receive payment. And we will need to recall your withdrawal from our payments provider. I said all I want is the money and that I will provide all the documents required to receive the cash but was told I think we need to continue with the recall option, which means all withdrawals will come back into my account I am assuming, and I would have to withdraw again. So from the payments department saying they have the information they need 4 days ago to today being told you have been blocked from using your account. Please help I have spent a few hundred dollars and won a few thousand but received nothing, and have made an effort to courteous in my correspondence. I feel like this will go on and I may never receive any payments. The processing time for bank transfers is 1-5 days. I made a mistake and tried to correct it with live chat by saying I put my card number in the space where it asks for an account number and the support person said the payments department said it's fine we can use this information to proceed. This was not to be. What I have learn't from this is that the payments provider should be able to be accessed by the user because often the information that is given by live chat is not in line with the payments provider. Also automated emails are not in sync with the payments provider and the live chat. Watch this space. Signing out hoping for a miracle.

Cashmio Casino - Getting a hard time requesting a withdrawal

€4500

Hi I am trying to make a withdrawal to my bank within Australia and the withdrawal box asks for an IBAN number which my Australian bank and most others don't use. If nothing is put in box you can't withdraw. Tried everything suggested. They are saying they have been open since end of May so as far as I'm concerned they know about this and have done for at least three weeks, they admitted I'm not only Australian customer complaining. I wonder just how many are waiting. They have told me if withdrawal not done through this withdrawal box it will bounce back in two weeks which is strange as I firstly know they are able to override that withdrawal box and do manually when asked. Secondly a transfer only takes 3-5days so why would it all of a sudden bounce back in two weeks, does not make sense and I feel I'm being stalled as their answers not good enough. If they've been open a month this issue should have been well and truly resolved and still if customer wants their money asap they should do manually on request if their system fails the customer. I have told them this will be on a public forum and the publicity won't be the best but that if resolved it will be also publicised by yourselves. Really this isn't good enough and chat person already conceded they should have done their homework on bank requirements of countries able to use their casino. I've been told one or two days for the withdrawal box issue to be resolved but I'm not convinced as its been known about too long and not fixed as yet. Think they need a push from yourselves who in past have done an excellent job on my behalf

Complaint Statistics

Resolved 6

Avg. Amount $ 1,202

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

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Player rating

7.4/10 ● 75 reviews

Top reviews from our players

Sammy2win198

10/10

Best casino site I have ever used. Super fast pay out and the customer service is brilliant. Live chat fast with responding and their answers are personal and not felt as robotic. I won't be leaving here for some time.

No issues to report

1 point to comment is that they could do with some sort of VIP programme as I have spent alot and would be nice to work way up to nice bonuses

psy89

10/10

Best Online Casino with Warp-Speed Payouts! The website is well designed and the server speed is always good.

Nothing, it‘s perfect! I have to weite a little more because it‘s required by this website :-)!

Sammy2win198

10/10

This site is amazing. As a player of many sites over the last 10 years this has to be my favourite. Great layout, regular bonuses and withdrawals are super quick. Generally in my account next day. Staff are friendly and very quick to respond. Overall this site deserves full marks!

Only thing I can say is the wagering on free spins if you win is x49. As a regular player it would be nice to see some sort of vip programme .

Cara

4/10

Good game choices.

I have processed a small withdrawal and it was paid out pretty quick.

Bonuses are ok.

Payout percentage is horrible. I played over $800 on Dragon Shrine. The bonus rounds for the most part when they did come were very small. So many chances to get into bonus and missed narrowly. I have never seen this game payout so bad with over $800 put into it. Very disappointing.

honestdude

4/10

What I read about it on Ask Gamblers. Was trying to replace playing at another casino given they no longer support GameArt and when I searched on Ask Gamblers for casinos that accept Idebit, I found this one.

They do not accept Instadebit nor Idebit and unfortunately, I chatted on-line with their agent and I was not able to open an account for some reason all the green checks were fine but when clicking on submit, gave me an error messages so gave up. Next.....

Hi Honestdude, I´m happy to hear that you enjoy our artwork, It´s great to hear it from the players as well and not only from our designer! ;D (I better not tell him this, he will be even more braggy) We should most definitely have iDebit, and as far as I know, it should work for Canadian players as well. You should also be able to open an account from Canada. I would be most happy if you could send me a private message so I can help you solve this issue!

Cashmio Casino 8 years ago

katemak

8/10

Cashmio Casino is another casino from the well known group of casinos MT Secure Trade Limited and for me, that means a lot, solid licence,many casino software games as Microgaming, NetEnt, Cryptologic (WagerLogic), Evolution Gaming, Betsoft, Bally, Play'n GO, WMS (Williams Interactive), Genesis Gaming, Quickspin, Thunderkick, Elk Studios, Red Tiger Gaming fast e-wallet withdraws well isn't that what every players wants..

And of course another great casino where I am not allowed to use any deposit bonuses, why? Country restrictions again. So as I can see their T&C of using the bonus, only several countries are permitted to use their welcome bonuses which I am not in that group. As I mentioned before it's funny how in some of this MT Secure Trade casinos i am allowed to use their bonuses and in some of them not but I guess its targeting some specific market.

So far I am not a happy bunny with Cashmio since I made few deposits I never or even once received any email, some notifications for some promo or something. It's been a while since I didn't deposit and the fact whenever they have some free spins giveaway I am always not eligible no matter have i deposited or not. The only free spins as I recall I got from them was on my birthday and the reason was I asked by myself and their agent was very polite and friendly and has add some free spins to my account as goodwill gesture.

They have good loyalty as most casinos have these days but honestly I don't recall I had any and I guess I haven't played that much so I can enjoy in their freebies. I played here few times and didn't had any luck but must mention I do like their casino site, very easy to navigate a lots or wide pallette of games where we can choose from and of course great customer support which now days I can say is rare to see, but coming from well known group of casinos I expected nothing less from this guys, only good things.

blondie

8/10

Cashmio casino is one of the casinos I have joined in the last few days. I had known about them before but at the time I didn't register there simply because they were offering bonuses only for a few countries and mine wasn't one of them. With my recent move, I decided to take a look at casinos I haven't played at and Cashmio came up.

They are powered by Netent and other softwares and overall they look very fun and I really enjoy the design they have. I noticed that there was a free spins bonus with Malta as eligible country so I thought I'd speak with support about that.

Live chat agent was really friendly and professional and I was told that the wagering for the free spins was 45x. The registration process was really quick and when I logged in, the free spins were in my account, I activated them and played them. Almost all spins were completely empty and I managed to win only around 1€ which didn't give me much of a playtime. I used the money on Starburst with minimum bets and lost in a minute.

Later I checked my account and noticed that I was also eligible for the welcome bonus of 200%. I claimed it with 20€ deposit with credit card as ewallets weren't eligible for it. I played Twin Spin slot for quite a while but unfortunately I didn't have much luck and lost my balance. Then I went to play my 25 free spins which were on Starburst. I won around 3€ and continued to play until there was no balance left.

Overall I've had a really fun time at Cashmio casino and I will definitely keep playing there. I think they have really nice design and game selection is wide. No technical issues appeared and support was good. Recommend!

Steveo123

10/10

Great bonus offers, also I made three withdrawals in the same night and all were in my bank the next morning. I like the way they have challenges on a lot of there games I had a extra 70 spins last night because of these challenges.

If like me you have used all the other sites over the years where they leave your money sitting knowing you will take it back and use it, then I say give them a try, I'm sticking with them as long as they keep up this great service.

Nothing to dislike about this site, and this comes from a gambling addict for many many years

damncows

8/10

There is a lot to like about this fine tuned casino. Well organized easy to use. I agree with all the likes from other reviewers.

Not able to play nyx gaming. Not sure why, but it was odd because I play nyx gaming on every other site I play
I would like to search by provider, opened and closed a lot of games I can't play.

The deposit fee is my biggest peeve. Why am I paying you for depositing my cash? I know it's a small thing but, I don't think I can do it again. SO many good casinos around, I hope you drop the fee.

Hi Damncows, I`m super happy yet again to hear the positive feedback. It´s great to know about the things that actually works. Regarding your NYX games issue, it´s hard to say as NYX is a larger concern of smaller providers. Could you send me a PM with some of the games that you can play at other casinos, and I will check why it is so. I’m going to forward the feedback regarding the deposit fee. This has been mentioned before and I understand the disappointment in this matter. Super big thank you for your review! :)

Cashmio Casino 8 years ago

janblondie