BETAT Casino

Withdrawal pending for too long

I played at betatcasino. i send documents to verifie myself 2.11.2016. finally they verified me 8.11.2016. and after that i put the withdraw request. it says 4 hours and still i have not got the money. i asked it from the chat and they say that it might take five days alltogether but now its been 11 days...and every time i ask from the chat they send a ctrl+v answer that they are processing it.

Delayed verification process for over 3 weeks

I signed up at Betat Casino and provided my verification documents by email on 4/10/16. The terms stated that it could take up to 5 days for the verification to be completed. I have since been on Live Chat and email asking for an update, with very generic responses such as: -The delay is due to the extraordinary high volume of UK players verifying accounts at the moment. -Unfortunately the verification team still do not have an exact time frame for when your account will be verified. -We are doing our utmost to speed them up as much as possible I was also told that verification would be completed by the end of last week (21st October) and have still not heard back from the team. I would like the casino to confirm the verification process and allow me withdraw from my account as it has been well over the 5 days they said it would take.

Rejected

Winnings Not Received Yet

On Sat 14 May 2016, I requested a withdrawal of £100. On May 17, 2016,, I contacted support to ask when I would receive funds. Casino replied on same day informing me that withdrawal had been ''processed from our end 14/05 from that day and on it takes 3-5 working days for the transaction to be complete due to bank procedures'' On May 18th 2016, I received a message which stated the casino had received news this week from their credit card processing partner that they are experiencing a technical issue and would i prefer a bank transfer. I agreed and sent over my bank account details for the transfer. Again on May 18th 2016, I received a meassage stating: "We have reprocessed your withdrawal via Bank Transfer. You should receive your funds within 3-5 working days" On May 24th 2016, I contacted support to clarify if I would receive funds next day as tha would be the 5 business days over and I recieved a reply stating "Yes, should receive your funds by the end of the day tomorrow. However, if you won't kindly get back to us so we can look into it" I have sent an email every day since 24th May but have had no response.

Closed account for security reasons with no other information provided

£100

Hello Askgamblers and Betat Casino, My account is closed because of security reasons. I dont understand what it means. I didn't make multiple accounts. I've logged in a week ago without a problem and now they closed my account for this reason. Please help me, i have deposit alot of money on this casino. Can i have it back or what can i do? I dont like this, please tell me why its being closed. I hope u understand what im trying to tell you. This Casino don't want to open my account. So yea, this casino closed my account for security reasons. Tell me what is the reasons, i want to know. Thanks in advanced.

BETAT Casino took my winnings 2300 euros and closed my account

Hello, this is something that really pisses me off and that is BETAT casino. The worst casino i have ever been in. So lets start with the facts. Few weeks earlier i decided to join BETAT and deposit. I received their bonus and started playing the slots with bets like 0.60-0.90. After a few hours i had 400 euros. I went to live chat and said that i wanted to withdraw. They told me they had to verify my account and this procedure may take up to 5 days MAX! So i decided to send my docs also i contacted the live support agent in order to see my docs and see if they are okay. She insured me that everything was fine! So i waited. At the 5th day they sent me an email asking me to send a new copy of my bill! So i sent ti the same day. And waited another 5 days! So 10 days they were looking at my account details and everything. Meanwhile while i was witing i decided to hit the slots again! Before i begin i contacted the live support in order to be sure that there wasnt any limit at max bet! The agent ensured me that i could play now the slots with whatever bet i wanted! The max bet i hit was 5 euros. Thats it nothing more nothing less. So suddenly i hit a few good rounds and made up to 2500 euros! At the 10th day the y sent me an email ensuring me that my verification was completed with full success! I was really happy so i decided to play 200 euros and left my balance to 2300 euros. Then i decided to withdraw 900 euros 900euros and 500euros. 3 withdrawals via skrill! So those withdrawals were made at 13.05.2015 the first two and the last one was made at 15.05.2015. At the casino they say for the first withdrawal may take up to 5 days max! So that was kinda weird but i decided to wait. 1 day later, at night i entered the into my ccount and i left my zenmate on(app that hides you id in order to have defence for your personal details which was sent by BITSTARZCASINO in order to check from my pc a technical issue!) i just entered to check when i had requested my withdrawals. Next day they sent me an email telling me that they found something strange on the ip and i ensured them it was me who entered the account and i was just looking the dated of when i reueted the withdrawals. But the thing is i didnt play any slot! Because all my money was pending! So as far as i know i was okay. The other day i contacted the live support, in order t o see when will i have my money that was at the 18.05.15 wich as they advertise it was supposed to be the last day in order for my money to come. They told me they sent an email, informing me about something. but i never got that email. So i asked the live support to tell me whats going on, she jsut sent me an email. The email was somethingthat they founs strange on my p and they were matching it wtih something else someone else, and i didnt quite understand what was going on! So i asked the agent to explain it to me. she just said that. ''i dont know''. The were accusing me over some bunch of stuff having no proof at all, and me not knowing what is really going on! So i asked again and again about my withdrawals because the time frame that they were advertising was over the limits. They told me that on my case it will take more time. Because my account was under some investigation. I asked again thew reason of the investigation and i got the same i dont know answer. I asked when will i have my withdrawals the same again ai odnt know. I told them to give me a time frame they just couldnt give me. Like they were trying to tell me we just dont want to pay you back. I also tried to be friendly with with live agent and the agetn was trying to accuse me more and more, like i did something etremely bad. It was like you couldnt talk with them, because they ere like specialized species in order to accuse you for nothing! Really misbehaved people. Today at 20.05.15 i contacted for the last time the live support. Contacted eith the manager, a very unfrienfdly manager, but at least he game me a time frame for my withdrawals. Well he corrected me. He said you wont have a response for your withdrawals but for your account. Like everything was set up. for me not to get paid. Well as you can see this is the email i got. I DIDNT HAVE THE CHANCE TO TAKE SCREENSHT ENOUGH SECREESHOTS BECAUSE THIS CERTIFIED CASINO MANAGED TO CLOSE MY ACCOUNT. i contacted the support again told them to call me becaus that accusation was serious and i was about to call my lawyers in order to send the lawsuits. The agents were very very unfriendly and they said jsut that. Wer are not allowed to speak to you anymore goodbye. i askded them npow that they know to give me the reason of fraudent. They still couldnt give it to me. IM REQUESTING MY 2300 EURO WINNINGS BEFORE ITAKE THE DRASTIC MEASURES.

Refusing to refund although I'm under self-exclusion agreement with another of their brands

€2,300

Back in February/March, I self-excluded with SlottyVegas (a NRR Entertainment Limited casino). On 15th April 2015, I stupidly open an account with betat.co.uk (also owned by NRR Entertainment Limited). After depositing & losing £1,200 I noticed this and asked for a refund on the basis they should have prevented me from signing up etc (same details, email address etc.). They followed my complaint up by agreeing that I was self-excluded, however, because I never specifically stated I had a gambling problem, they were under no requirement to actually enforce my self-exclusion requirement. Yes, the casino admitted that they do not take all self-exclusion requests seriously! I also pointed out that the website is displaying the licence number for an LGA (now MGA) licence, and that the link to NRR Entertainment Limited's MGA licence does not list betat.co.uk as a valid casino under their licence. They claimed the casino was licenced and to check with the MGA. The MGA link that they proudly display on their website clearly details that the website is not covered under their MGA licence. To summarise: - Casino states they are MGA licenced, but casino not covered under said licence (prominently displayed on their website) - Casino fails to take self-exclusion requests seriously by openly admitting they will not enforce requests if you don't specifically mention the phrase "gambling problem" To address this: - Refund the £1,200 I deposited and lost Why? Because I am a self-excluded user; You openly admitted that I am self-excluded but you do not take self-exclusion seriously unless we state "gambling problem" and also because you claim the website is licensed by the MGA, but it is not listed in the relevant MGA licence.

BETAT Casino not paying me my winnings

£1,200

I won £13,800 after depositing £150 and receiving a £150 bonus. I received an email asking me to send my documents for verification and before I could send them received another email saying: 'Please be informed that your account has been flagged for fraudulent behaviour. Due to this, we are required to terminate any direct line of communication with you immediately. Kindly note that it is also our legal obligation to forfeit any winnings from your account and close your account with immediate effect. No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity. However, we advise that you raise this case with the Lotteries and Gaming Authority of Malta who will act as the legal mediator between both parties. We will present our findings to them at their request.' So with no explanation other than ‘fraudulant activity’ they have closed my account and removed my winnings and refuse to communicate with me. I have not committed any fraudulant activity and don't know how they have come to this conclusion.

Closed my account and not willing to return my legal money

It was back to Nov 12th 2014,after I deposited my last paysafecard,and played won back I lost money there,made withdraws only after hours they claimed investigated my account,without responds from them ,on Dec 12th 2014,I received an email from them,the investigatioon was completed,and would not pay me winning from casino(in fact,thats all my own money,my latest deposited and lost money there) alsothey claimed will remain my account,but while I checked back,my account was blocked by them.whatever I contact,they did not responded.the total money are about 3300euros,those are all my legal money!It is unfair they not return my own money!!!

Payment Declined

Made my first registration on the 29/06/2014 with100 credits got 100 welcome bonus ,deposit a second 100 GBP and got 100 credit bonus, played only video slots started with Avalon and played 6 credit a hit and had a winning of 3 Gbp and I have doubled up until reached just over 3 K then played different slots with not more than 6 GBP, finished the wagering and made a withdrawal. I have played according to the casino Betat Casino T& C and never violated them. Please help me to sort this problem out.

Kind Regards

Mayura

P.S attaching the casino mail to me:

Dear Mayura,

Kindly be informed that your account has recently been put under investigation where your game play amongst other things was being checked. It is during this investigation that a connection has been drawn and proof has been acquired that shows clear signs of fraud.

Due to this fraudulent activity, we are required to terminate any direct line of communication with you and open anti-fraud case internally against you.

It is also our legal obligation to forfeit any winnings from your account. Furthermore access to your BETAT account has been disallowed.

No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity.

However, we welcome you to raise this case with Lotteries and Gaming Authority of Malta as we will present our findings to the Authority following this correspondence.

Kind regards,

BETAT Casino Fraud & Security Team

BETAT Casino Complaint Stats

Resolved 15 / 15

Avg. Amount $327

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

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Player Rating

7.6/10 ● 66 reviews

Top reviews from our players

Island_spinner

10/10

BETAT Casino – What To Expect Before...
BETAT Casino is advertised to be a real casino for real players. And the players do gain access to a specialized service, rather than those classic jack-of-all-trades portals. This service is specifically developed for casino games. There are no lotteries, bingo games, sports bets or currency investments. Instead, the concept tries to make the difference with a targeted profile. New users might feel a little overwhelmed with so many bonuses, jackpots and special offers on the first page, but a few minutes are more than enough to get used to the user friendly interface.

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The customer service is advertised to be a proactive one. The staff is, indeed, very friendly and helpful, but also knowledgeable. Quick queries and emergencies can be handled through the official chat room. The results are instant. Users talk to real people and not to some randomly programmed robots. Those who are not in a rush can choose the email system. No phone numbers are available on site.

As a short final conclusion, BETAT Casino comes with a lot of pluses over its competition. It is very diversified, has plenty of engaging games and comes with a lot of different enticing bonuses. The customer service is deemed to be good and you can reach them easily through their live chat.

Thanks for the great review! I wish you the best of luck!

BETAT Casino 11 years ago

Inactive user

11 years ago

8/10

In Bet At Casino you will find a handful of games for you to enjoy. From over 200 casino games on offer, players will easily find a game they like. My experience with this casino is awesome, they have fast support, trusted team of people who make you happy when you need help with any problems on game portal. On the website you can view the offer: card games, slot machines, video poker, jackpot games and table games. For those looking for a simple and fun games, slot machines, table and card games are the right choice for them - and Bet At Casino offers over 150 very popular NetEnt games on slot machines that are known for big payouts. These games do not require any special skills, and are filled with fun and adventure.

Some of the latest and best rated games of slot machines include games such as Mega Moolah, King Cashalot. Those players who are looking for a challenge, a great choice for them are card games or video poker. Some of the best rated card games are Caribbean Stud Poker, Texas Hold'em Bonus and Lucky 7 Blackjack. If you want to play more classic game, there is a Live Casino where you will find table games like blackjack and baccarat with live dealers.

As they write on promo page: "Wager €500 on slot games this weekend and we’ll toss an extra €20 into your account, on the house! - Simples!". This great casino has to offer, and several promotional offers and bonuses in which players can enjoy. There are weekly, monthly and deposit bonuses for all players, as well as personalized bonuses based on the amount of money on the player's account. Throughout the year, in Bet At Casino will find a variety of promotional offers, and this casino have a most valuable VIP program, as well as Club for loyal players. I won some awards and bonuses based on the time I spent playing. Customer support is available via email and chat live, and like I said they are fast. thank you Bet At Casino for existing.

Its a pleasure for us to hear that you enjoy your experience! Thanks for your comments! Wish you the best of luck!

BETAT Casino 11 years ago

Ahmo6

10/10

This casino is powered by several providers such as Microgaming, Leander Games, Genesis Games and NetEnt. This is a casino that I have chosen from the AskGamblers list since it is a good ranked Casino plus it has both games from Microgaming and NetEnt which I wanted.

After loading the page I have to say it was really simple yet beautiful. So after my sign up I made a deposit of 25$ I was thinking of getting a welcome bonus since their welcome bonus is really attractive but I decided to pass on that offer. Also after my sign up their support contacted me right away asking if I was satisfied and do I need help with anything, which indicated that they are really devoted to their clients which was a big plus.

So after seeing their slot games and I have to say they have quite a lot of them I decided to play Game of thrones (15 lines) but after 20 minutes of playing without any luck I decided to switch games. I was in doubt should i go for Wish master or Wonky wabbits since I haven't played those games in a lot of time. I decided to play Wonky wabbits after all, in the beginning it was really cold as expected from this game but after a while when wilds started appearing it was getting better. But even with wilds i couldn't keep my balance from dropping since they were not given good payouts I kept pushing the game more but nothing happened and eventually I lost it all.

Overall this is a very good casino with instant play as well as mobile play which is really nice, plus I loved their support. They definitely deserved a recommend from me and 10/10 since frankly I couldn't find anything that I was bothered or that I didn't like.

blondie

9/10

Recently I had a great time at Dash casino, which uses Microgaming software, so I decided to continue my exploration with Microgaming at Betat casino. I've read some good things about this casino and it has 8stars rank- that made me trust in this casino. Besides, it has not only Microgaming, but also Netent software and few other providers, which made this casino more interesting in my eyes.

I really liked their casino page. It was fresh and gave me positive emotions. So I made a 30eur deposit and started to play Avalon II slot. I placed 0.30eur bets per spin and started 100 autospins. I had enormous amount of dead spins, but I had a feeling that something's coming, so I kept playing it and I was right. Soon I got the exceeding wild on 3rd reel, which gave me 5eur win. The next spin was even better- 5of a kind win gave me 32.50eur. I kept playing this game until my balance went to 0. Overall I played 200 spins and I didn't got the free spins feature. Usually the free spins come a bit easier, well, I haven't ever made so many spins there without bonus game or spins..Besides, Merilyn appeared only two times, giving me 0.60 wins. Usually he is more generous.

The next day I made another 10eur deposit there, again played Avalon II. At some point I managed to get my balance to 35eur, I increased my bets to 0.60eur and the money was gone again soon. But the winnings I got were only because of Merilyn, he appeared quite often, increasing my wins even 4 times.

Although my gaming experience at Betat casino hasn't been the most successful (made 2 deposits and 0 withdrawals) I had a great time there. The instant play works really nice, banking is easy and fast. The game selection is great too, so I will definitely play there again and I have nothing bad against this casino.

Thanks for your comments and explanation about a difficult topic! Nobody likes to lose and bad runs are always a nightmare but the reality is that we do not control any of the results. In the end this is casino, sometimes we win sometimes we lose... luckily here at BETAT we have a loooooooot of winners every day that can easily prove that we are a serious casino. Thanks again!

BETAT Casino 11 years ago

Rickharder

9/10

Super fast payouts! Good support. Might be the best casino if you want these things from a casino.
+ the fact you can withdraw during bonus if you happen to catch a big one right away!

Lack of WMS slots :( nothing else to be disliking

nikita11

10/10

This is the casino with the best games you will ever experience anywhere else with any casino in the world. I can never say no to a casino which is powered by the Micro gaming platform and this one is the best by far given to us by Microgaming. All my favorite slots are from Microgaming only so as always I started with Thunder struck and Avalon.

They have a 100% match up bonus if you are joining them for the very first time and the wagering is good but I think one would be better off with playing only with real money. Their support has been offline according to me a lot of times and I do not know if they were offline or their was something wrong with the internet or the software. But when they are online or active they reply very fast and I love their response and their gesture is very nice.

The dark knight rises got me a lot of money and I hit the features a couple of times
and earned more than 30$. You can withdraw the winnings any time and it will not be accounted in your wagering account and I found it very cool so whenever I feel like I need to withdraw I do not have to worry about the bonus and all we are always free of that.

I only played slots with them because I was having a good time and after a very long time I had joined a casino with Microgaming so I was not going to
leave any stone unturned.

Their withdrawal takes a couple of hours which is any day better than casinos which take days to process it. I did not find anything wrong with this casino and as I already told this is my favorite one so I would rate them 10 out of 10.

yapro

10/10

Betat casino is my favorite Microgaming casino. I joined this casino probably year ago or so, and since that regularly play at this casino. First thing I would like to admit, it is unique achievement system for two slots- Thunderstruck II and Immortal romance, casino will reward any player for cleaning achievements in this two games. At second, their support is really great and helpful, and few times I had problems with casino, they was able to resolve my problem in no time and was very kind. Unfortunately support did not work at nights.

I have a couple of withdrawals from this casino, best was around 300 or 400, I play at this casino only two games- Immortal romance and Thunderstruck, so my big win comes from Thunderstruck II, I deposited 30$ and playing, managed to up my balance to 70$ after feature and decide to up my bet, and on 0.60 bet second bonus feature pay me 300+ $, which is more than 500 x total bet. Money was withdrawn like always without problems. Usual cashout time for Skrill is something like 15 minutes, sometimes hour, and only once I wait 4 hours, which is still faster than 95% of other casinos.

Also there is nice thing with a bonuses on this casino, if I did not touch bonus funds, I am always can cancel the bonus and withdraw my winnings, I already use this few times, and this is really great thing, because after big win I did not need to wager my bonus, just like I play with straight deposit without bonus.

Betat casino has unique bonus system, achievements system, good support, and very fast withdrawals. I can't find anything cons about this casino for myself, and of course I rate it with 10 stars, only one more casino for me has the same service- Guts. I am happy to be customer at betat casino.

vaibhavsingh

8/10

As I have already told that casinos which start with the word BET are very lucky for me so no matter how badly this casino would have been rated anywhere in the world or no matter how many bad reviews would have been there about this casino I would have joined it anyways because when lucky goes right there is no factor that can stop you from making it big in gambling.

This casino room has been powered by a lot of softwares but one of them is the mighty Microgaming software which is undoubtedly the best in the world. They have a very typical same old 100% match up bonus on the first deposit to be honest the new casinos need to come up with a new and unique welcome package if they want to make it big in this industry because the old ones have made a name for themselves. But with this casino room I did not care about the welcome package and joined it right away but in the beginning I was facing some problems because first they told me that we do not allow players from India which was not mentioned in their page and they gave me a green signal and asked for my documents so I was a little hesitant in the beginning but then decided to go for it.

They have a bar which keeps updating us about the wagering requirements about how close we are to meeting them which is really cool and very motivating as well to play good. The site is very user friendly and you would not need any assistance at all to understand about the room. I would suggest this room to everyone because the gaes are good and there are a lot chances of earning big money with them. Loved Betat casino.

katemak

At BETAT Casino I am registered maybe 6-7 months ago. I found out about this casino through one forum, which at that time they were having some free contest, which BETAT Casino was giving free chip.
So let' say I was the winner then, which I got free 50$, and I must say I didn't spend it wisely, because at the time being I was not that familiar with this Microgaming slots, actually I played some of them but very rarely.

Thanks to some people and thanks to AskGamblers site there is one more contest which BETAT Casino became one more time my friend.
But this time deposited was needed to play here.
So as a depositor I have to say i am impressed by this casino or maybe it was my luck that day, well at the end is not a happy end.

Well I took their offer of the first deposit 100% match so I start playing with 40 euros, but the luck was not on my side, ohh and I was playing Immortal Romance slot.
The minute I closed the casino and opened my email to check something I saw mail from Bet At Casino which they were offering me another 100% match on the second deposit, wow why not I said i will give it a try.

And again I start my battle with Immortal Romance, expecting that this time I will win something .
I just cant believe it I made the wagering very fast, maybe for 20 minutes because I was playing with higher bets, oh while I write this I just wanna cry.
I wager the deposit come to 380 and something euros and instead to walk with full pocket at least300 euros I ended with empty one .
But I am ok, because the same day I did made 170 euros from another casino, so let's call it even.

I like this casino and I do recommend it and will definitely will deposit again, maybe they will come with some other great bonus, will see.
About cashouts- didn't had experience, but from AskGamblers site, and I trust this site, they are paying max 24h, so that is fast I think.
Their support 8/10 .

Astaroth