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BETAT Casino not paying me my winnings

RESOLVED
ross86horner United Kingdom
Posted on January 27, 2015.

I won £13,800 after depositing £150 and receiving a £150 bonus. I received an email asking me to send my documents for verification and before I could send them received another email saying:

'Please be informed that your account has been flagged for fraudulent behaviour. Due to this, we are required to terminate any direct line of communication with you immediately.
Kindly note that it is also our legal obligation to forfeit any winnings from your account and close your account with immediate effect.
No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity. However, we advise that you raise this case with the Lotteries and Gaming Authority of Malta who will act as the legal mediator between both parties.
We will present our findings to them at their request.'

So with no explanation other than ‘fraudulant activity’ they have closed my account and removed my winnings and refuse to communicate with me. I have not committed any fraudulant activity and don't know how they have come to this conclusion.

Posted on January 24, 2015.

Hi ross86horner,
We will send our findings to the Askgamblers Complaints Manager here to review.
Thank you.

AskGamblers
Posted on January 27, 2015.

We have been provided with clear and justified evidence on behalf BetAT Casino management that player breached term 10.3 from their terms and conditions. Therefore, we consider this case as closed and Resolved. We would also like to remind player that he could seek further assistance from Malta Gaming Authority in regards of this issue.

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