On Sat 14 May 2016, I requested a withdrawal of £100.
On May 17, 2016,, I contacted support to ask when I would receive funds. Casino replied on same day informing me that withdrawal had been ''processed from our end 14/05 from that day and on it takes 3-5 working days for the transaction to be complete due to bank procedures''
On May 18th 2016, I received a message which stated the casino had received news this week from their credit card processing partner that they are experiencing a technical issue and would i prefer a bank transfer. I agreed and sent over my bank account details for the transfer.
Again on May 18th 2016, I received a meassage stating: "We have reprocessed your withdrawal via Bank Transfer. You should receive your funds within 3-5 working days"
On May 24th 2016, I contacted support to clarify if I would receive funds next day as tha would be the 5 business days over and I recieved a reply stating "Yes, should receive your funds by the end of the day tomorrow. However, if you won't kindly get back to us so we can look into it"
I have sent an email every day since 24th May but have had no response.