Ag Awards

BETAT Casino - Payment Declined

Complaint Info
Disputed casino BETAT Casino
Reason Declined payment
Posted on July 22, 2014

Made my first registration on the 29/06/2014 with100 credits got 100 welcome bonus ,deposit a second 100 GBP and got 100 credit bonus, played only video slots started with Avalon and played 6 credit a hit and had a winning of 3 Gbp and I have doubled up until reached just over 3 K then played different slots with not more than 6 GBP, finished the wagering and made a withdrawal. I have played according to the casino Betat Casino T& C and never violated them. Please help me to sort this problem out.

Kind Regards


P.S attaching the casino mail to me:

Dear Mayura,

Kindly be informed that your account has recently been put under investigation where your game play amongst other things was being checked. It is during this investigation that a connection has been drawn and proof has been acquired that shows clear signs of fraud.

Due to this fraudulent activity, we are required to terminate any direct line of communication with you and open anti-fraud case internally against you.

It is also our legal obligation to forfeit any winnings from your account. Furthermore access to your BETAT account has been disallowed.

No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity.

However, we welcome you to raise this case with Lotteries and Gaming Authority of Malta as we will present our findings to the Authority following this correspondence.

Kind regards,

BETAT Casino Fraud & Security Team

Posted on July 15, 2014

Hi mayura55B ,
i'm currently looking into this and will post a response shortly.
Thank you for your patience.

Posted on July 16, 2014

Hi mayura,
We kindly ask that you give permission to release our findings to the mediators of this forum.

The BETAT Casino Team

Posted on July 16, 2014

the issue is still not resolved.
I give my permission to Betat casino to release your findings to

Posted on July 22, 2014

We got from a casino proof that this player breach a 10.3 of Terms and Conditions. We considering this complaint resolved.

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