Back in February/March, I self-excluded with SlottyVegas (a NRR Entertainment Limited casino).
On 15th April 2015, I stupidly open an account with betat.co.uk (also owned by NRR Entertainment Limited).
After depositing & losing £1,200 I noticed this and asked for a refund on the basis they should have prevented me from signing up etc (same details, email address etc.).
They followed my complaint up by agreeing that I was self-excluded, however, because I never specifically stated I had a gambling problem, they were under no requirement to actually enforce my self-exclusion requirement.
Yes, the casino admitted that they do not take all self-exclusion requests seriously!
I also pointed out that the website is displaying the licence number for an LGA (now MGA) licence, and that the link to NRR Entertainment Limited's MGA licence does not list betat.co.uk as a valid casino under their licence.
They claimed the casino was licenced and to check with the MGA. The MGA link that they proudly display on their website clearly details that the website is not covered under their MGA licence.
- Casino states they are MGA licenced, but casino not covered under said licence (prominently displayed on their website)
- Casino fails to take self-exclusion requests seriously by openly admitting they will not enforce requests if you don't specifically mention the phrase "gambling problem"
To address this:
- Refund the £1,200 I deposited and lost
Why? Because I am a self-excluded user; You openly admitted that I am self-excluded but you do not take self-exclusion seriously unless we state "gambling problem" and also because you claim the website is licensed by the MGA, but it is not listed in the relevant MGA licence.