I signed up at Betat Casino and provided my verification documents by email on 4/10/16. The terms stated that it could take up to 5 days for the verification to be completed. I have since been on Live Chat and email asking for an update, with very generic responses such as:
-The delay is due to the extraordinary high volume of UK players verifying accounts at the moment.
-Unfortunately the verification team still do not have an exact time frame for when your account will be verified.
-We are doing our utmost to speed them up as much as possible
I was also told that verification would be completed by the end of last week (21st October) and have still not heard back from the team.
I would like the casino to confirm the verification process and allow me withdraw from my account as it has been well over the 5 days they said it would take.