V.Vegas Casino Complaints

I have been a verified user of this platform for over 2 years. During this time, Ive made numerous deposits without any issues, but I never tried to withdraw my funds—until now. My experience has been a total disaster.

When I finally tried to take my money out, they started a never-ending verification process. They rejected my withdrawal multiple times, demanding "selfie" photos of me holding various objects. Then, they kept rejecting the photos due to "poor quality" (which was just an excuse).

Once I finally provided everything they asked for, my withdrawal went into "pending" status. It has been 4 days now, even though their own Terms and Conditions clearly state that withdrawals take anywhere from 5 minutes to 2 days.

Customer Support is Non-Existent:

The Bot: I am stuck in a loop talking to a chatbot that provides zero help.

Emails: I have sent multiple emails to their support team and have received zero replies.

They were more than happy to take my money for two years, but now that it's time to pay out, they’ve gone silent. I wouldn't wish this experience on anyone. Be warned: getting your money out is a nightmare.

I won about 100 euros on bonus, did the wager. They said i have to deposit, ok i deposited 10 and won 20 on sports and then went to withdraw. They said first do kyc. Ok, I upload everything. They said not good. Ok I upload again, again and again(mind you, i uploaded like 15 pics of EVERYTHING. And finally they approve 100% of my KYC.(will upload photos as proof)

Ok great i submit a withdrawal request, guess what???

My kyc got reversed, suddenly I'm getting an email saying you need to submit everything again. I will edit this when i get updates.

Hello,

I have been a long-term verified player at Vulkan Vegas since 2020. I have never had any issues or violations.

On 06.12, the casino flagged my account due to a single login showing an Austrian IP address. I live in Slovenia, close to the Austrian border, and I use mobile data on my telephone, which sometimes routes traffic through neighboring countries. This is a known and common issue and does not represent VPN usage. It's something that happened one time without my power to control it.

I clearly stated that I was not in Austria and did not use any VPN.

The casino never provided any proof of VPN usage or any evidence of wrongdoing.

Instead of presenting evidence, the casino offered to unlock my account only if I agree to void my full balance (€3488) and accept only €250 as their ''good gesture'' to me. This feels like pressure to give up my winnings without any valid justification because I won too much and they dont like it.

My balance was obtained through correctly completed bonus wagering and subsequent gameplay with real money, which is fully legitimate. On the day of the accusation, my balance was 500€. Over the course of the day till today, I managed to win up to 3488€.

I kindly ask AskGamblers to review this case and request the casino to:

Provide evidence of any real violation (if it exists), OR

Release my full legitimate balance of €3488.

Thank you for your assistance.

Hi Askgamblers,

I am submitting a formal complaint regarding Vulkan Vegas Casino and a withdrawal that has been unjustifiably delayed.

I requested a withdrawal from my Vulkan Vegas account to my bank, and the casino informed me that withdrawals are processed within five (5) days. However, it has now been six days, and I have still not received the funds in my account. I have contacted their support team, but I have not received a clear explanation or resolution.

Details:

* Withdrawal amount: 9,012.00 Php

* Withdrawal request date: 11/04/2025

* Payment method: BANK

This delay is causing significant inconvenience, and I believe the casino is failing to meet their stated processing time. I am kindly requesting AskGamblers to assist in resolving this issue and ensure that my withdrawal is released as soon as possible.

Thank you for your time and assistance. I am hoping for a prompt resolution.

Kind regards,


Hello AskGamblers,

I’m filing this complaint due to an unresolved withdrawal issue with Vulkan Vegas Casino.

📌 Key details:

• Username: <email address removed>

• User ID: 67200605

• Amount: 30,000 DKK (~4,000 EUR)

• Withdrawal Method: Skrill (fully verified)

• Date of Withdrawal Request: 15 July 2025

• Transaction ID: 3096dc02-ef84-47d7-a880-5fc972d1f27e

📖 The full story:

On 15 July 2025, I requested a withdrawal of 30,000 DKK via Skrill from my fully verified Vulkan Vegas account. This balance is 100% real money, with no active bonuses or wagering restrictions.

Prior to this, I had attempted a withdrawal to my Revolut account, but that was declined due to Revolut no longer supporting transactions from Vulkan Vegas. I immediately submitted the same request via Skrill, which is fully verified and has been added as my preferred withdrawal method.

Since then:

• I’ve contacted their support several times

• Responses have been vague and unhelpful

• At one point, the chat was closed abruptly while I was still seeking clarification

According to the casino’s published Terms & Conditions, withdrawals in this amount range should be processed within 5 business days. As of 23 July, no money has been received and no concrete updates have been provided by the casino.

📎 Proof provided:

• Screenshot of account balance showing 30,026.62 DKK

• Transaction ID

• Will provide Skrill verification and chat logs if required

This is a significant amount of money, and the lack of transparency and delay is unacceptable. I kindly ask AskGamblers to assist in getting a resolution and ensuring that the casino honors its stated withdrawal policy.

Thank you for your attention.

Kind regards,

<full name removed>

I am submitting this complaint regarding a €500 withdrawal from Vulkan Vegas, requested on June 9 and marked as “successful”.As of today (June 17), I have still not received the funds in my bank account (Paysera).

I contacted the casino’s support team multiple times. On June 13, they informed me that the case was sent for investigation. Since then, I have not received any updates.

Meanwhile, I contacted my payment provider (Paysera), and they officially confirmed that no such transfer has been received and that nothing is pending in their system.

It has now been over 7 business days, which is not acceptable for a standard bank transfer. I am left without access to my funds and without proof that the casino actually sent the money.

I kindly request AskGamblers to assist me in resolving this issue and getting my €500 withdrawal successfully completed.

Thank you in advance.

I have a number of withdrawals with this casino, all of them using cryptocurrency, that are delayed.

The total amount in dispute is €747.

The terms and conditions in the website state that withdrawals up to €1000 will be approved and processed within 5 business days. I made a withdrawal request on November 13th, then on the 15th, my withdrawals changed to the status "in progress", meaning it had been approved.

When I enquired I was then shocked to be told by the casino that I would have to wait a FURTHER 5 business days for the "external payment provider" to process my withdrawals. There is nowhere in the terms and conditions in which it's stated that payments are done by an external provider, and there is nowhere in the terms and conditions in which it's stated that there's a FURTHER 5 business day waiting period. My withdrawals changed to the "in progress" phase on November 15 at 13:01 (I can see the time the status changed on my payment history) so I waited like a fool until 13:01 yesterday and lo and behold I was told to wait further until the day was over. I even asked for a guarantee that the withdrawals would be done by the end of the day but there was no guarantee given. What absolutely angers me is that the casino never mentioned this further 5 business day period for the processing of withdrawals (worse, this is crypto and not a bank withdrawal) in the terms and conditions. The agents were just saying things without anything to back it up. As predicted, the day ended and I still didn't get my funds. So I enquired again and the agent said I'd get feedback in 2-3 hours. I then came back six hours later (because I fell asleep) and the agent was absolutely useless. They couldn't tell me why my withdrawal had not been processed in the allotted time, and when it would be processed. It was the most useless chat of my life and screenshots are attached along with screenshots of other chats.

There is one final point that is important to mention: when the casino agents say that the casino can't affect a withdrawal when it's in the "in progress" stage they are lying, because you can still ask them to cancel that withdrawal though it is apparently being processed by an "external payment provider". I once did this when a withdrawal had been "in progress" for days and I really wanted to bet. Furthermore, before the 5 business day period elapsed, the agents assured me that if it elapsed then they would send a notification to the provider about my withdrawal but now the agent actually said they don't know who the external provider is, and said they don't know when it will be done. Furthermore, this very same agent offered to cancel my withdrawals, showing to me that this is just predatory behavior by this casino, as can be seen in the screenshots of the chats. I just want my withdrawals so I can move on. I am fully verified, and I have previously withdrawn from this casino. As stated earlier, the money in dispute is €747.

Hello, I would like to report a problem with withdrawing funds from Vulkan-Vegas Casino. I've been waiting for 15 days. The first withdrawal was rejected after a few days of processing through the system. After another withdrawal request, I waited for several more days and I did not receive the funds. There were no such problems before. Can I ask for help? Transaction number 35c27582-921a-4744-8466-1d8cbd0fcf53 < full name removed >

Greetings,

I am asking the VulkanVegas casino for a specific statement from their side, because out of the blue they banned me from entering my casino account.

I've been playing at this casino for over 2 years and I've never had a problem with absolutely anything, even with larger account balance withdrawals. My credit card was verified and so was my account.

All of a sudden, after winning an amount over €4000 and requesting a withdrawal, I had to re-verify my credit card and send additional documents about playing.

The necessary documents were sent to the casino's email after being informed how to proceed from support.

Now I will ask for supervision of the situation and I also believe in a positive conclusion.

I look forward to playing at this casino again in the future. Thank you for any response

On the 12th made a depo using UPI and the money got debited from my account and the payment gateway said rejected. They told me to wait for 24 hours would get it back to your account nothing came. Contacted next day told sent screenshot of time of payment and payment method and bank statement I sent it. Again next day asked the same thing send it again the screen shot and the bank new statement.

This is the second time its happening first time the same thing happenned it took 4 days for them to credit it to my account now this is the second time and have too keep asking them and the answer they give is -

Thank you for waiting. Your request is still being processed. It can take from several hours to several days. You will be notified of the result by email.

If they cannot process the payment correctly then why provide a payment gateway that has errors am sure am not the only one having issues with this. My account has been kyc passed as well and now its the 6th day waiting for the deposit to come into my account. I want to play on their site but scared again where another payment will get stuck and have to be running behind them everyday.

my id - 55624145

Withdrawal of $500 still in progress after all the messages and countless of time reaching out to their Customer Service. And they all saying same thing.

Withdrawal starts january 28,2024, and after 1 day I received a message which said that I will be expecting an email from Gigadat for my withdrawal. And I waited and waited up until now, I haven't received any.

The photo I attached was the chat from customer service. The message I received after my withdrawal was accepted for processing, and the screenshot of my payment history on their website, the screenshot of Account name and ID# on their site.

Hello, I'm a verified player on Vulkan Vegas casino and I made a withdrawal on 29 of December transaction ID 2bb7838f-688e-4c7f-8ef3-c4341956b03d

I haven't received a feedback and also its not the only withdrawal. I tried reaching out to them and I've no clear answer and emails that I sent were not responded. Please help me!

Hello

I have 6 withdrawals currently pending with VulkanVegas.

5 withdrawals were made on 12/23

Amounts: 2500, 2500, 2500, 3000, 2000. Total $12500 USD. One withdrawal was made later on 12/26.

On 12/23 I inquired via live chat what was the max withdrawal to make via interac etransfer and they weren’t sure so they said to make smaller withdrawal amounts and I believe they said it would take 2 days to review.

I have not heard from them and my account is fully verified as well.

My player ID is 51313511

Any assistance would be appreciated in getting the withdrawals from 12/23 processed.

Good day on 19.09.2023 I will be depositing 100 eur on casino vulkan vegas with bonus code. Deposit is incomplete to today 29.09.2023. From online chat I write to this problem. And tell me I need to wait. Next day I will be again contact online chat again. And send print screen to my account with payment. Money didnt add again. Next day he told me to have a document of my bank. I go to bank and send documents from my bank. This deposit I waited 10 days and my problem didnt solved. I have an account on this casino from year 2020 and make minimum 20 deposits and withdrawals. My account is fully verified. Now when I contact online chat I only wait for free operator. Please help me solve this problem.

On September 12, I ordered a withdrawal, my account is fully verified, I have already withdrawn from this casino several times.

After ordering a withdrawal from this casino, the money was always received within a maximum of two days.

Today is the tenth day and support keeps saying that the external company is still processing the payment. They offered me to cancel the payment and place the order again, I agreed to it, but since the conversation about it, the casino has not contacted me.

And once again I have a problem with the withdrawal of winnings at the casino. Application for payment submitted on 30.08, 31.08 accepted by the casino and since then I am waiting for my money. The only response from the chat is that there is nothing they can do and I have to wait up to 5 business days from the next day I have request a withdrawal(so 5 working days counting from 1.09). I asked if it was possible, just like last time, to cancel the withdrawal and try again, but the only answer was that I should wait. For me, this is a disrespectful approach to the client and dismissing him without giving any other attempts to settle the matter.

Payment ID <removed>

Hello

I made a deposit of amount INR700 on 15 Aug 2023. It was a successful transaction from my side.

I am continuously contacting their customer support since then but there is no resolution yet. I provided them with a bank statement and a payment receipt on 16 Aug.

Their customer is also not giving any time frame. It is really disappointing for such a good casino.

Thank you

Once again there is a problem with withdrawing money from the casino. Payment order was placed on 13.08 so far nothing has happened. Account is fully verified- I would like to add that for some time the payments came very quickly, even within a few hours. The worst thing is that the only answer from the chat is to wait because the money will come soon because the casino transferred the funds to the payment operator. But so far nothing has arrived. Maybe you might be able to work something out.