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Parimatch Casino

Parimatch Casino
Welcome Bonus

150% up to 7500 BRL, Welcome Bonus

Our Rating CasinoRank
2/10
CasinoRank
Player Rating 128 reviews
8.6/10
128 reviews
Complaint Response 391 complaints
2 days avg. 391 complaints
What we like
  • Home to leading software providers
  • 24 hour withdrawals once processed
  • Live chat and phone support available 24/7
  • Mobile friendly design
What we don’t like
  • Somewhat limited number of payment options
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena Ducic
Irena Ducic Senior Content Specialist
248 Casino Reviews

Irena is a content specialist with a background in philology and Scandinavian studies. With more than three years of experience in the industry, she focuses on both casino and sports betting content.

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By Irena Ducic

Parimatch Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, Russian, Ukrainian, Hindi
Casino Type
Instant Play, Mobile, Sports, Crypto Casino

Parimatch Casino is an online casino where members will be able to enjoy games from several software providers that include Microgaming, Fugaso, Play’n GO and EGT. There are games that include video slots and table games and players will also be able to try numerous sports games or play in the live casino. The site can be accessed instantly through a web or mobile browser. Parimatch Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America, Italy, Netherlands and Switzerland. For an exhaustive list of restricted countries, please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

The casino can even be played on the go through a mobile device such as a smartphone or tablet device. There’s no app for the mobile casino, players can simply open their compatible mobile browsers where they’ll have instant access to most of the casino's games. Players can register on either the web version or mobile version using the same details.

Security and Fairness

When it comes to security the casino utilizes the encryption technology to ensure that sensitive data is transferred securely over the Internet to the casino's secure server, which is protected by the latest firewall.

As for fairness players can enjoy peace of mind. All gaming outcomes are initiated by a Random Number Generator to ensure fair and unbiased results.

Support

Anyone who needs help and assistance can contact the casino's customer support team. One of the quickest ways to get help is by using their live chat facility. However, players who need further assistance can email the casino or submit their queries via phone.

Virtual Games

There are loads of games to choose from at the casino and they happen to include a neat selection of video slots. Providers can easily be found within the games lobby, but there's just far too many for us to mention. Players can select their favourites providers if they wish which can certainly make it easier to find the games they want to play. And, since there is so much choice here, players may also find the search tool handy. Titles include the Book of Dead Slot, Immortal Romance Slot, Vikings Go Berzerk Slot and Mega Moolah Slot.

There are many table games that are available here as well that include variations of blackjack, roulette and poker. Players can pick betting limits that best suit their budgets and there is enough variety here to cater for any kind of table gamer.

The casino features a solid collection of video poker games too. There are loads to pick from with many of the games available in multi-hand versions ranging from one hand to 100 hands. They include games like Double Bonus Poker and Tens or Better Poker.

Live Casino

Players can also feel the atmosphere of a real casino when they play the games that are available in the live dealer lounge. Games here are hosted by the likes of Evolution Gaming and are all hosted by real-life dealers which can be both male and female. Games include Live Monopoly, Live Baccarat and Live Deal or No Deal.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

play video Vido Title
StallCation

Parimatch Casino Bonuses

Check out other Parimatch Casino bonuses and pick the one that best suits your preferences.

Discover all bonuses
Welcome Bonus
150% up to 105000 INR
Minimum Deposit 350 INR
Wagering Requirements 30xb
Bonus Percentage 150%
Welcome Bonus
150% up to $1500
Minimum Deposit $20
Wagering Requirements N/A
Bonus Percentage 150%

Complaints

Read the complaints other players have left for Parimatch Casino. Learn more about complaints.

Show all complaints
Withdrawal showing Successful but 21000 INR still missing from bank account
Dear AskGamblers Complaints Team

I am writing to submit a formal complaint regarding an unresolved withdrawal issue with Parimatch casino.

My registered Player ID is 831601004.

On 9 October 2026, I requested a bank transfer withdrawal of 21,000 INR to my registered bank account (Account Number: 65598100001592). On the platform's transaction history, this withdrawal is marked as "Successful".

However, the funds have still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative created a support ticket with ID: 145723104 and stated that the case had been escalated to their specialist team. Despite waiting, I have not received any concrete update, valid proof of payment, or the payout in my account.

To support my claim, I have attached the following evidence:

Screenshots showing my verified Parimatch account ID and profile.

Screenshot of the withdrawal transaction details and status marked as Successful (where transaction details are clearly visible).

Screenshot of the live chat interaction confirming Ticket ID 145723104.

My official Bank of Baroda account statement covering the period from 8 October 2026 up to today, showing that no credit of 21,000 INR has occurred.
Pdf Password= JATI95833

I have already waited for several days. I strictly request that my pending withdrawal of 21,000 INR be directly transferred and credited to my bank account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my bank account.

Thank you for your assistance.

Virenbhai Jatiya
Player ID: 831601004
Status solved Resolved
₹21,000
Deposit and withdrawal and vip manager issue
Betting id 125801144

I am level 19th vip player..I made a deposit of 20000, 10000 and 4500 deposit on 09/10/2026,they have not credited with it and it's been pending ,my vip manager said tickets were Raised

I made a withdrawal of 20000 INR on 05/10/2026 it's not credited, and withdrawal of 10934 requested on 07/10/2026 is not credited, my vip manager saying tickets were raised

Complaint Title: Parimatch VIP Manager Mishandled My USDT Deposit Evidence and Refused My Request for a Manager Change

Complaint:

I am a VIP player at Parimatch and have been dealing with my assigned VIP manager regarding my account, deposits, and bonus-related concerns. I am extremely dissatisfied with the way my concerns have been handled.

On 7 October 2026, I transferred approximately 1,510 USDT to the Parimatch USDT deposit address using the BSC/BEP-20 network. I have attached the Binance withdrawal confirmation showing the completed transaction, along with a screenshot of the corresponding Parimatch deposit address.

Instead of properly reviewing the evidence and helping me resolve my concern, my VIP manager disputed the nature of the screenshot and referred to a withdrawal of 1,515 USDT. The conversation became unnecessarily frustrating, and I had to repeatedly explain that I was not reporting a problem with receiving a withdrawal. I have provided the relevant screenshots so that the facts can be independently reviewed.

I also requested a change of VIP manager because I had lost confidence in the assistance being provided. My request was immediately declined, without what I consider an adequate explanation or a satisfactory review of my concerns.

Furthermore, despite my VIP status and my requests for bonus assistance, I was informed that no bonus could be provided and that I should try again after approximately 50–75 days. I have also experienced a significant financial loss of approximately ₹18 lakh in a single day, which has added to my frustration. I understand that bonuses may be subject to terms and eligibility, but I expect clear communication and professional treatment from the VIP support team.



Resolution requested:

1. A review of the deposit-related conversation and the transaction evidence by Parimatch's senior support team.
2. A review of my request to change my VIP manager and a written explanation of the decision.
3. A clear explanation of the bonus eligibility decision and the stated 50–75-day waiting period.
4. A review of whether my VIP account has received the support and treatment promised under the applicable VIP programme.

I would appreciate a fair, transparent response from Parimatch and a resolution based on the evidence rather than repeated dismissals of my concerns.
Chart Pointer
61h left
₹65,434
Parimatch Self Exclusion and Permanent Account Closure

Dear AskGamblers Team,


I am writing to seek your assistance in permanently closing my Parimatch account.


I have contacted Parimatch customer support multiple times, requesting that my account be permanently closed. However, their support team has repeatedly directed me to email [email protected], which appears to be non-functional, as my emails keep bouncing back. I have attached screenshots of the email delivery failures for your reference.


Despite my repeated attempts, Parimatch has failed to address my request or provide a workable solution. This is becoming a serious concern for me, and I urgently need my account to be permanently closed and unsubscribed from all communications or offers that they have through the self Exclusion right that I have under responsible gambling



I would sincerely appreciate your intervention in helping me resolve this matter and ensuring that Parimatch takes the necessary action to permanently shut down my account. If permanent closure is not immediately possible, I request that my account be blocked and my access to the platform restricted without further delay.


My account details are provided below:


< personal information removed >

Parimatch ID: 185110353

I am happy to provide any additional information or documentation required to verify my identity and facilitate the closure of my account.


Parimatch Team: I request that you treat this matter as urgent and help ensure that my account is permanently closed at the earliest and unsubscribe me from all communicatios. Anyways i have zero balance at the moment


Thank you for your time and assistance. I look forward to your response.


Kind regards,

< full name removed >

Chart Pointer
63h left
Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Status solved Resolved
₹3,140

Parimatch Casino Complaint Stats

Resolved 278 / 360
Avg. Amount $2,400
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 173 out of 219 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Review This Casino

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Player Rating
8.6/10 ● 128 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the ease of access to the website and the simplicity of payment options. They also found the promotions attractive and noted that withdrawals were generally fast.

Players were frustrated with delayed deposits and a lack of resolution from customer support. Many expressed disappointment with the VIP program, citing a lack of meaningful rewards and poor communication.

Top Reviews From Our Players

The website is easy to access, and the payment options are simple to use. However, I am disappointed because my ₹5000 deposit has not been credited to my account yet. I hope the support team resolves this issue quickly and improves the payment processing service.

I deposited ₹5000 through PhonePe UPI on 13 October 2026. My PhonePe transaction was successful, but the casino still shows my deposit as pending after 3 days. The money has been debited from my account, but the amount has not been credited to my casino wallet. I request that the support team investigate this transaction and resolve the issue as soon as possible.

Parimatch confiscated my entire balance of 1200 USDT, including my own deposits, citing multiple accounts. I had old accounts on the same device in the past, but I never played on them at the same time, never claimed welcome bonuses, and only used loyalty bonuses earned through turnover. I gained no advantage, yet they took everything. Their ADR (independent dispute resolution) is only available for disputes over EUR 5,000, so players with smaller amounts have no real protection. I have filed a formal complaint and am waiting for a response.

As long as it isn't subject to regulations, the promotions are attractive and withdrawals are fast. I think it was a good casino before the regulations were imposed.

After winning just a little, I was removed from the VIP program and promotions. The VIP rank I had worked to build up over more than a year became meaningless. Withdrawals also became very slow, as if it were a form of harassment.

Accumulator bonuses is the only good thing here, a vast range of sports matches is the second good thing, as usual most bookmakers provide nothing special here

You start winning, you will face numerous problems with the payment gateway. Whenever you concern with chat support, they just raised ticket, your problem will be stay Same and mail support never responds back

I am a Level 17 VIP player on Parimatch Casino, and honestly, this has been one of the most disappointing experiences I have had with any online platform.

My deposits have been missing for 14 days now. Fourteen days. As a VIP player, I expected priority support and quick resolution. Instead, I have received nothing but automated replies on live chat and email. It does not feel like there is any real human support behind the system. Every response sounds robotic and repetitive, with no actual solution.

The so-called VIP program has also been extremely underwhelming. Being Level 17 should mean something. Instead, there are no meaningful rewards, no real assistance, and no sense that loyal players are valued. It feels like the VIP label is just a marketing tactic rather than a genuine benefit.

When money is involved, delays and silence are unacceptable. As a long-term and high-level player, I expected professionalism and accountability. What I experienced instead was frustration, confusion, and a complete lack of real support.

Very disappointing.

Very disappointing experience, especially for a long-term, high-level player. What’s the point of a VIP program if there is no priority support, no proper communication, and no actual rewards? The so-called VIP benefits feel meaningless. There’s no transparency, no urgency, and no accountability.

Parimatch India – turning KYC into a money-freezing process.
I registered on 31st July, everything was fine in the beginning – deposits worked, games were smooth, and winnings were coming in. But the moment my balance crossed 300,000 INR, my account suddenly got “paused” for KYC verification.
No problem, I thought. I submitted all the required documents and even received confirmation that my KYC was successfully approved.
Then the real trouble started.
They began asking again and again for bank statements and wallet screenshots used for my deposits. I sent everything perfectly as per their requirements. But every single time I got the same kind of reply – just slightly reworded versions of the same message:
“We send our warmest greetings… Please provide screenshots… We hope you have a wonderful day and luck with your bets!”
It’s not a joke – the same email content for more than a month now. I have sent around 20 emails to their support, but nothing has changed. The live chat is useless too – a few polite lines, then they switch you to a bot.
Feels like they are just delaying things to avoid releasing the funds. No clear answers, no proper communication, no resolution.
If anyone here is thinking about playing on Parimatch India, please don’t do it. It’s not a casino – it’s a bureaucratic nightmare. Once you start winning real money, your account just gets “temporarily suspended” – which probably means forever.

Dear player, Thank you for sharing your feedback, and we are sorry to hear about your experience. To assist you properly and review all details regarding your verification and account status, we kindly ask you to provide your User ID. This will allow us to check all actions on the account, confirm the status of your documents, and provide a clear and final resolution as quickly as possible. Please share your User ID here, and we will immediately escalate your case to the appropriate department for priority handling. Thank you for your patience - we are committed to resolving this matter.

user avatar

This casino is a complete scam. I tried to realize a withdrawal and they were three weeks to verify my account. Now I am waiting for my entire balance to be returned ($431) and they haven't answered my emails for 4 days. They are waiting for me to get tired so they don't pay me but they won't make it.

I appreciate the high degree of security and privacy that Indian Parimatch provides. My personal details and financial transactions are always protected, which makes me feel confident and secure about betting on sports.

I've been betting here for a few months now and I really enjoy the experience of using this platform. I get regular updates on new promotions and bets, which allows me to stay up to date and make more money.

I would recommend this site to anyone looking for a reliable sports betting partner. The site is user friendly and easy to navigate, allowing you to quickly find the bets you want and place them. It also provides excellent customer support who are always ready to help with any questions or problems.

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