BC.Game Casino India Complaints

I made a UPI deposit of INR 3,000 on 04 October 2026 at 00:22:13, but the amount has not been credited to my account. The transaction is still showing as processing, and the credited amount is 0 INR.

Account Username: MohammadShakilAhmed

Account ID: 937277714389239

Order ID: F-1878055750118620815

Ticket ID: 10154116

Deposit Amount: INR 3,000

Credited Amount: INR 0

Payment Method: UPI

I have already contacted the casino support and received Ticket ID 10154116, but the issue is still unresolved.

Please assist me in getting my INR 3,000 deposit credited to my account.

I have attached the transaction and account screenshots as proof.

On 09/09/2026 at 20:27, I initiated a deposit order on BC.Game for ₹3,000 INR (Order ID: F-1875866665451209874). An initial payment attempt of ₹3,000 failed at 08:27 PM. Immediately following that, at 08:28 PM, a transfer of ₹2,800 INR was successfully executed via UPI to the assigned merchant Amit Kumar.

​Because of the ₹200 difference between the created order amount (₹3,000) and the transferred amount (₹2,800), the automated gateway marked deposit ticket #10126282 as "Failed" with 0 INR credited. The ₹2,800 INR was fully debited from my bank account and received by the merchant.

​To provide complete, indisputable proof of the transaction flow, I have recorded and attached a full video walkthrough directly from the banking application displaying the transaction history, timestamps, and payment receipts.

​Transaction & Order Details:

​Casino Player ID: 100540957

​BC.Game Order ID: F-1875866665451209874

​Internal Ticket ID: 10126282

​Date & Time of Successful Payment: 09/09/2026, 08:28 PM

​Actual Amount Paid: ₹2,800 INR

​Order Created Amount: ₹3,000 INR

​Bank UTR / UPI Ref No: 625257057841

​Recipient Merchant: Amit Kumar (UPI ID: 7451030596-2@ybl)

​Sender UPI ID: duwanaz@ptaxis (Jammu and Kashmir Grameen Bank)

​Initial Failed Transaction: ₹3,000 at 08:27 PM (UPI Ref: 625202867027)

I request the BC.Game payments department locate this transfer using Bank UTR 625257057841 and either manually credit the ₹2,800 INR to my casino account balance or issue a refund back to the originating bank account.

I made a deposit of ₹5,000 to my BC.Game account using UPI on 30 May 2026. The payment was successfully debited from my bank account and the transaction shows as successful in PhonePe, but the funds have not been credited to my BC.Game account. My BC.Game User ID is < removed and sent to the casino >, and the order ID is F-1866607761691603468. I have provided proof of payment and request BC.Game to either credit the deposit to my account or refund the amount. Despite waiting and contacting support, the issue remains unresolved.

My 20000 inr deposit not credited to my bc game account I also submitted all required proofs to expedite the deposit but still they not credited my game account. It's already 2 days and they don't also give reply to my proofs. If they want any more proofs I also upload that for their confirmation and support team just always say for waiting no one give proper reply.

I deposited 48000 INR to my bc game account 3 ago, and the deposit was not credited to my bc account.

Then I created a ticket for my deposit and also submitted all the proofs wich is required from bc game, but my deposit has not been credited till now.

Support staff just saying to wait and saying that if in 7 days your deposit does not come, you can apply for manual compansation. Also says that it's not sure that if you apply for manual compansation that is credited to your account

I am raising a complaint against BC Game regarding two withdrawal requests that were marked as “Successful,” but the funds have not been received in any of my bank accounts.

**Withdrawal Details:**

**1. Withdrawal Request 1**

Amount: 9694 INR

Order ID: F-1862512718486739843

Tx ID: 202604151493964717689049088

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949531

**2. Withdrawal Request 2**

Amount: 3326 INR

Order ID: F-1862512743202353626

Tx ID: 202604151493964813189156864

Withdrawal Address: sbin0061769-189717123977

Ticket ID: 9949530

**My Bank Account Details:**

<account details removed>

**Issue Explanation:**

While initiating the withdrawals on April 15, BC Game’s system automatically populated incorrect banking details by combining:

* IFSC code from Account 1 (State Bank of India), and

* Account number from Account 2 (IndusInd Bank)

This resulted in an invalid withdrawal address:

**sbin0061769-189717123977**

This combination does not correspond to any valid bank account.

I have verified this using a payment application and confirmed that such mismatched bank details are invalid. In such cases, transactions are typically rejected and returned to the sender, not processed successfully.

**Current Situation:**

* Both withdrawals are marked as “Successful” by BC Game

* No funds have been received in either of my bank accounts

* I am attaching bank statements from April 15 to date for both accounts as proof

**Concern:**

This appears to be a system error on BC Game’s end, where incorrect details were auto-filled, yet the transactions were still processed and marked successful.

**What I Request:**

* A proper investigation into both transactions

* Proof of successful transfer (UTR / bank confirmation), OR

* A full refund of 9694 INR + 3326 INR

Since the withdrawal details were invalid, the funds could not have been credited to any legitimate account and should have been returned to BC Game.

I request that AskGamblers intervene and help resolve this issue.

All supporting documents, including withdrawal screenshots and bank statements, are attached.

No one responded to the ticket many times created but the all-time AI bot is responding, not a live person, talk or giving a solution all the time, just saying wait, we are looking into this matter, but no response given single time. Please check

A:

UID : 26309344

ODER ID : F-1860305694568987739

UID : 26309344

ODER ID : F-1859573974818950855

Status Processing

Order ID F-1860269998578122843

Credited Amount 0 INR

Order Amount 2430 INR

Txid PAY14...56992

Create on 21/3/2026, 4:45:19 PM

Ticket Status Pending

Ticket ID 9898549

INR-2430 successfully transferred to the merchants account but I didn’t receive in my game account. The ticket was created on 21st of march but till now hasn’t received the money.

Order Details:

Withdraw Amount: 14574 INR

Order ID: F-1855­918­701­492­990717

Status(f4): Success

Fee: 426 INR

Created Time: 01/02/2026, 16:03:19 withdrawal application shows successful, but funds have not been credited to my bank account.

Despite contacting customer service, they are claiming that this is a successful withdrawal, but I haven't received it in my bank account yet.

I also raised a ticket regarding this withdrawal application, but that ticket has been pending for the last 5 days.

I request you to please help me get my withdrawal application quickly 🙏.

It will be your kindness.

I am sending all proof of my bank account, such bank account statement and a login video. But they sent me a fake payment slip and UTR.

Please contact bc game and solve my problem as soon as possible.

Thank You.

I am providing a withdrawal slip and a customer support chat screenshot.

Please publish my complaint.

I have made a deposit of rupees 10000 on the date 16-03-2026, timing 19:55:40

I successfully made the payment to the given scan, and I paid the payment successfully, providing all the proofs of screenshot bank statement and video recording still the payment is in processing and is not getting success.

it's urgent need please...

Hello AskGamblers Team,

I would like to file a complaint against BC.Game regarding a deposit that has still not been credited to my account.

Details of the issue:

Deposit Date: 6 March 2026

Deposit Amount: INR 2000

Order ID: F-1858875497642255072

Transaction ID: T2603060720367269492461

UTR: 244002810412

Payment Method: UPI (PhonePe)

The amount was successfully debited from my bank account and sent to the payment address provided by BC.Game. However, the deposit has not been credited to my BC.Game wallet.

The status on their platform shows “Under Review – 7-Day Full Manual Credit Request.” According to their own 7-day manual credit guarantee, the amount should be credited within that timeframe. It has now been more than 8 days, and the deposit is still pending.

I have already provided all requested proofs, including:

Transaction screenshot

Bank statement

Payment confirmation video

Despite submitting everything and contacting support multiple times, no resolution or clear update has been provided.

I am requesting BC.Game to either:

Credit the INR 2000 deposit to my account immediately, or

Refund the amount back to my bank account.

I hope the AskGamblers team can help escalate this matter and get a fair resolution.

Thank you.

Hi AskGamblers Team,

I deposited INR 20000 in my casino account. Details of the deposit are below.

Order ID: F-1857275715370096439

Txn Id - T2602161532td4m6YF

Created on: 16/6/2026, 3:32:28

Ticket ID on Provider Platform: 9817804

My username on the provider platform is apt31. My transaction is still pending from last 9 days.

I am attaching all the proofs related to the transaction.

The amount is still not credited yet, and the customer support team of the provider is not replying to my ticket.

I am writing this complaint regarding a deposit issue on my BC Game account.

On 13/02/2026, I made a deposit of ₹2,000 to my BC Game wallet using the UPI payment method. However, the amount was not credited to my game wallet.

Although I initiated a payment of ₹2,000, an amount of ₹1,999.07 was deducted from my bank account. The payment has been successfully debited from my account, but the funds are still not reflecting in my BC Game wallet.

Below are the transaction details for your reference:

Payment Method: PayTm UPI

Date and Time: 13/2/2026, 4:11:15 pm

Amount: ₹2,000 (₹1,999.07 deducted)

UPI Reference Number: 397214236688

Transaction ID: T2602131611shizkae

Order ID: F-1857006365144538743

I kindly request you to verify this transaction and either credit the amount to my BC Game wallet or refund the deducted amount to my bank account at the earliest.

Password for Account statement - 132326728

Please let me know if you require any additional information from my side.

Thank you for your prompt assistance.

Sincerely,

<full name removed>

User Name- Daura

User id - 57398602

Gmail - <email address removed>

My withdrawal has not been received yet. Even though 8 days have passed, the amount has not received in my bank account. The transaction status is showing successfully transferred.

My bank statement pdf password is - moha3011

Order Details:

Withdraw Amount: 10479 INR

Order ID: F-1855990146214961795

Status(f4): Success

Fee: 331 INR

Created Time: 02/02/2026, 10:58:54

And my user id -103547346

User name - dahimkhan242