Reviews

Betway Casino

Betway Casino
Welcome Bonus

Stake £20 and get 150 Free Spins

New UK customers only. Deposit & Stake Min £20. Debit card only (exclusions apply). 50 Free Spins credited daily over first 3 days, 24 hours apart. 150 Free Spins total (£0.10 per spin). No wagering requirements on Free Spins Winnings. Spins expire after 7 days. 18+ BeGambleAware.org. Full Terms apply.

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T&Cs Apply
Our Rating CasinoRank
5.8/10
CasinoRank
Player Rating 67 reviews
4.5/10
67 reviews
Complaint Response 173 complaints
1 day avg. 173 complaints
What we like
  • Variety of deposit and withdrawal methods
  • variety of games
  • instant play and mobile versions
  • 24/7 support via live chat and e-mail
  • SSL encryption
  • Routinely audited by eCogra
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Betway Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2005
Licences
Malta Gaming Authority, UK Gambling Commission, Western Cape Gambling and Racing Board, Gaming Commission of Ghana, Mpumalanga Economic Regulator
Affiliate Program
Languages
English, German, Norwegian, French, Spanish, Italian, Portuguese, Japanese
Casino Type
Instant Play, Mobile, Sports, Live Casino
Social Platforms
Facebook, Instagram, Telegram

Betway Casino is a sleek online casino integrated in the Betway gaming network. The site features a staggering number of slots, live and virtual table games, and video pokers from the Microgaming platform. All of these games can be accessed directly through the Betway Casino website with no downloads required. Some of their games can even be played on iPhone or Android devices. Betway Casino is licensed by the jurisdiction of Malta and the United Kingdom Gambling Commission.

Restricted Countries

Betway Casino is not available to players living in Australia, Bulgaria, Denmark, France and its territories, German State (Bundesland) of Schleswig-Holstein, Greece, Greenland, Iran, Israel, Mexico, North Korea, Romania, Russia, Singapore, South Africa, Turkey, Netherlands or the United States and its territories. 

Security and Fairness

Betway Casino protects its players with state-of-the-art technology known as SSL encryption. This prevents third parties from obtaining sensitive data from players, such as login credentials or bank account information. This protocol works by obscuring sensitive details with an advanced algorithm to make them impossible to read.

The Microgaming platform used by Betway Casino is one of the most widely trusted casino platforms around. Betway Casino has their games routinely audited by eCogra, and reports continue to show that the games are completely fair.

Support

Betway Casino has dedicated support professionals available around-the-clock to help players with any questions or issues. Players can contact a Betway Casino representative through email and live chat, which guarantees that players never have to wait longer than a few minutes to get their inquiries handled.

Virtual Games

Betway Casino has an impressive selection of slots from the Microgaming platform, from traditional three-reel slots to some of the most advanced video slots that have ever hit the market. These include hot bonus slots like Immortal Romance, Terminator II, Avalon II, and Thunderstruck II, as well as three-reel classic slot favourites.

Betway Casino also features a good assortment of table games, including numerous types of blackjack, roulette, and baccarat, as well as table pokers, craps, baccarat, and more. They also have a good variety of video pokers in both single-hand and multi-hand denominations.

Live Games

A casino isn’t totally complete without live table games. That’s why Betway Casino has real games of baccarat, roulette, and blackjack running 24/7 for the most authentic gambling experience possible. These games feature real dealers, authentic payouts, and the same sense of camaraderie found in real table games.

Bojana Obradovic
Written by Bojana Obradovic
167 Casino Reviews

Bojana is the Head of Content at AskGamblers and a writer and editor with over 7 years of experience in various industries. Her vast knowledge of the iGaming industry allows her to always share fresh insights and help players get the truth before they start playing.

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Betway Casino Bonuses

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Welcome Bonus
Stake £20 and get 150 Free Spins
Minimum Deposit £20
Wagering Requirements No Wagering Bonuses
Bonus Percentage N/A
Welcome Bonus
Stake £10 and get 150 Free Spins
Minimum Deposit £10
Wagering Requirements N/A
Bonus Percentage N/A

Complaints

Read the complaints other players have left for Betway Casino. Learn more about complaints.

Show all complaints
withdrawal failed and I cannot access my funds
Hello,

I would like to submit a complaint regarding an unresolved withdrawal issue with Betway.

My Betway account is verified, and I requested a withdrawal of CLP 47,800.

Betway later informed me by email that they were unable to process the withdrawal to my Visa card due to card restrictions, even though the card had previously been used successfully on the account.

Following their instructions, I attempted to update my withdrawal method and use an alternative option such as Bank Transfer / SWIFT.

Additionally, days earlier I also attempted to add a new payment method to my account. Betway instructed me to make a deposit using the new account/card in order to verify and enable it for withdrawals. I followed those instructions and completed the requested deposit, but the new payment method still could not be properly added or used for withdrawals.

Despite several attempts to resolve the issue, I have not been able to receive effective assistance from support. The live chat system mostly redirects me to automated responses, and my emails have not been properly resolved.

At the moment, my withdrawal has failed and my funds remain inaccessible while I continue trying to find a working withdrawal solution.

I am not accusing the operator of refusing payment. I am simply requesting assistance in resolving the withdrawal issue and accessing my funds through an alternative payment method.

I am attaching:

* the email from Betway regarding the failed withdrawal,
* screenshots of the withdrawal status,
* screenshots related to the payment method issue,
* and screenshots showing my attempts to contact support.

Thank you for your time and assistance.
Status unsolved Unresolved
$47,800
Betway purposely delaying withdrawal
So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

I was then sent a link to yet again verify. Which did not work.

I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

Though the next agent then told me it was locked due to concerns on chat which is absurd.

The only thing I can possibly feel that is being excused as a reason for concern is that I agreed with agents who said it is frustrating and said it is causing me stress, which it would any normal person being messed around with inconsistent information.

No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.
Status solved Resolved
£20,669
Not pay and live chat does not exist
I am writing to formally lodge a complaint against Betway regarding a persistent failure to process my withdrawal request and the total absence of legitimate customer support. As a registered user, I have followed all established protocols for fund withdrawal, yet the platform has failed to uphold its contractual obligations and regulatory standards.

1. Failure to Process Payments
I have a significant balance in my account that I have attempted to withdraw. Despite my account being fully verified and having met all necessary wagering requirements, the payment remains "pending" or has been cancelled without a valid explanation. This constitutes a direct violation of the terms and conditions regarding the timely disbursement of player funds. It is deeply concerning that a platform of this scale is withholding legitimate winnings from its users.

2. Non-Existent Live Chat Support
Betway advertises a Live Chat feature as a primary means of resolving urgent issues. However, after numerous attempts to access this service, I have found it to be completely non-functional. The link either leads to a dead page or places me in an infinite loop within the "Help" section. A gambling operator must provide real-time assistance, especially when financial transactions are involved. The fact that the Live Chat is "invisible" or perpetually unavailable is deceptive and prevents players from seeking immediate help.

3. Automated Email Responses (Bot Interference)
Furthermore, I have attempted to resolve this through their official contact emails. Every communication I have sent has been met with a generic, automated response generated by a bot. These replies do not address my specific concerns and offer no path to speak with a human representative. This "wall of automation" is a tactic used to frustrate users and avoid accountability. There is a total lack of transparency and professional oversight in their communication department.
PD: I used ia because dont speak inglish thenkiu for you help
Status solved Resolved

Betway Casino Complaint Stats

Resolved 139 / 160
Avg. Amount $5,611
Avg. Complaint Duration 11 days
Avg. Response Time 1 day

Betway Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 105 out of 123 complaints in this category have been resolved.
This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

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Player Rating
4.5/10 ● 67 reviews

Top Reviews From Our Players

Placed a bet on "correct score" yeasterday at switzerland-finland. There was not a option for 3-1 as it ended. There was 2-1 and 3-2 for switzerland, and ties 1-1, 2-2 3-3 and the rest to Finland to win. I chose "other score" with odds 5.75. It ended 3-1, and betting slip was after the game as lost. I contacted Betway immediately, and sent them my screenshot proving there was no 3-1 option. They say there was. They will not help me and the case was shut down from them. I have been netti g sknve 2006, so not a rookie.

I will never use another betway site again. I won 12,877.50 on black jack, my phone died mid game like it has before. Except this time when my phone turns back the money is gone. Still trying to resolve my money being glitched, scammed whatever the heck they’ve done. The online support team is little to no help. With automated vague responses.

I like the games, unfortunately I was naive and trusted this was a serious Casino and it´s just a scam, no way to get through and reach someone human there

On the night of April 11th I requested a withdrawal of funds and I had in the past, no changes made to my account but somehow the money went missing and the etransfer never arrived on my end, I have tried to get a concrete answer from the Casino but they refuse to provide me the Reference number of the transfer so I can try to see what happened with Interact and to get to an agent takes forever and you have to find your way because it doesn´t give you the option to be put through with the chat

I had gambled multiple times with no issue on the betway app in the past. They have fun live casino games and offer betting opportunities on all major sports games.

They do no have a human customer service department. the last time I used the service, my withdrawal was accidentally sent to a bank account that was closed (my mistake). But they had no customer service support to fix this issue. Now the money is supposedly deposited according to the app, when the bank account doesn’t exist anymore.

I'm waiting for over a week for a withdrawal. The service is terrible, say there is a processing restrictions on my account. Was on live chat for 3 hours to be discounted. Joke of a company

Variety of games to play despite winnings not being paid. Entertaining and easy to use website. I still would not recommend at all unless you like wasting money.

Very poor customer service. Live chat only provides preset answers to limited questions. No contact number. I won a substantial amount and my account was closed without explanation and winnings not paid out.

I am impressed with the withdraw. I made on a Thursday then Friday night had email saying I've been paid. Wait a few days for it to show, but Saturday it was in my bank.
I'm in New Zealand and done visa withdrawal, so I'm stoked that I had no stuff around by the casino. Well done Betway!

Withdrawals and deposits are fast. The customer support is responsive and it’s available 24/7. The few games that I’ve played all load instantly so it’s easy to start each of my gambling sessions.

The terms and conditions are quite steep as it demands a 50x wagering requirement to get the full benefits. There also isn’t much recognizable game provider so the games really aren’t that enticing.

It’s a sportsbook and casino hybrid with fast withdrawal and deposit means. Customer support is quite accommodating for both quick questions and big requests.

Promotions are only for sports and esports betting. I don’t have use for those because I don’t bet on sports. Slot game selections are bad beyond the first five rows.

I like on betway, its very easy to handle it. Every week I get 10,- freebet if I played only 25,- in one week. And very much slots, live-games and other promotions. The best is, by sport-bets you can make very much different bets, more than on other casinos. I like it.

I find it difficult to find something negative, but if I have to name something then this: I would like to put several games on the betting slip and then hide and show various games to see what the odds are for multi-bets.

Betway Casino News

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