V.Vegas Casino

A nightmare to withdraw my funds

$126

I have been a verified user of this platform for over 2 years. During this time, Ive made numerous deposits without any issues, but I never tried to withdraw my funds—until now. My experience has been a total disaster.

When I finally tried to take my money out, they started a never-ending verification process. They rejected my withdrawal multiple times, demanding "selfie" photos of me holding various objects. Then, they kept rejecting the photos due to "poor quality" (which was just an excuse).

Once I finally provided everything they asked for, my withdrawal went into "pending" status. It has been 4 days now, even though their own Terms and Conditions clearly state that withdrawals take anywhere from 5 minutes to 2 days.

Customer Support is Non-Existent:

The Bot: I am stuck in a loop talking to a chatbot that provides zero help.

Emails: I have sent multiple emails to their support team and have received zero replies.

They were more than happy to take my money for two years, but now that it's time to pay out, they’ve gone silent. I wouldn't wish this experience on anyone. Be warned: getting your money out is a nightmare.

Repeated Withdrawal Failures for 20 Days

zł399

I would like to file a complaint against Vulkan Vegas regarding repeated withdrawal failures.
For the last 20 days, I have been trying to withdraw my money. Each time I create a withdrawal request, the casino keeps it pending for about 5 days and then cancels it with the reason “technical reasons.”
This has already happened 6 times on my account.
Earlier, three withdrawal attempts of around INR 8,800 each failed, and after that three more withdrawal requests were also cancelled, making it a total of six failed withdrawals.
My latest withdrawal details:
Amount: €266.98
Withdrawal ID: 3f1632d4-c793-4fe9-9e54-
This withdrawal was also cancelled again due to technical reasons.
I deposited using Cryptocurrency and Jeton Wallet, which were accepted without any problem. However, these same methods are not available for withdrawals.
The casino advised me to use bank transfer, but when I checked the cashier, none of the listed banks are from India, so I cannot use this option.
This situation is very concerning because:
The casino accepts deposits through Crypto and Jeton.
Withdrawals through the same methods are not available.
Withdrawals stay pending for several days and then get cancelled repeatedly.
I have contacted the casino support team many times, but the issue remains unresolved.
Therefore, I kindly request the AskGamblers team to investigate this issue and help ensure that my €266.98 withdrawal is processed

Rejected

€267

Delaying my payment and redoing KYC on purpose

I won about 100 euros on bonus, did the wager. They said i have to deposit, ok i deposited 10 and won 20 on sports and then went to withdraw. They said first do kyc. Ok, I upload everything. They said not good. Ok I upload again, again and again(mind you, i uploaded like 15 pics of EVERYTHING. And finally they approve 100% of my KYC.(will upload photos as proof)

Ok great i submit a withdrawal request, guess what???

My kyc got reversed, suddenly I'm getting an email saying you need to submit everything again. I will edit this when i get updates.

Accusing me of being in another country or using VPN

€100

Hello,

I have been a long-term verified player at Vulkan Vegas since 2020. I have never had any issues or violations.

On 06.12, the casino flagged my account due to a single login showing an Austrian IP address. I live in Slovenia, close to the Austrian border, and I use mobile data on my telephone, which sometimes routes traffic through neighboring countries. This is a known and common issue and does not represent VPN usage. It's something that happened one time without my power to control it.

I clearly stated that I was not in Austria and did not use any VPN.

The casino never provided any proof of VPN usage or any evidence of wrongdoing.

Instead of presenting evidence, the casino offered to unlock my account only if I agree to void my full balance (€3488) and accept only €250 as their ''good gesture'' to me. This feels like pressure to give up my winnings without any valid justification because I won too much and they dont like it.

My balance was obtained through correctly completed bonus wagering and subsequent gameplay with real money, which is fully legitimate. On the day of the accusation, my balance was 500€. Over the course of the day till today, I managed to win up to 3488€.

I kindly ask AskGamblers to review this case and request the casino to:

Provide evidence of any real violation (if it exists), OR

Release my full legitimate balance of €3488.

Thank you for your assistance.

Delayed in paying out the withdrawal

€3,488

Hi Askgamblers,

I am submitting a formal complaint regarding Vulkan Vegas Casino and a withdrawal that has been unjustifiably delayed.

I requested a withdrawal from my Vulkan Vegas account to my bank, and the casino informed me that withdrawals are processed within five (5) days. However, it has now been six days, and I have still not received the funds in my account. I have contacted their support team, but I have not received a clear explanation or resolution.

Details:

* Withdrawal amount: 9,012.00 Php

* Withdrawal request date: 11/04/2025

* Payment method: BANK

This delay is causing significant inconvenience, and I believe the casino is failing to meet their stated processing time. I am kindly requesting AskGamblers to assist in resolving this issue and ensure that my withdrawal is released as soon as possible.

Thank you for your time and assistance. I am hoping for a prompt resolution.

Kind regards, 

Rejected

₱9,012

4000 EUR withdrawal delayed

Hello AskGamblers,

I’m filing this complaint due to an unresolved withdrawal issue with Vulkan Vegas Casino.

📌 Key details:

• Username: <email address removed>

• User ID: 67200605

• Amount: 30,000 DKK (~4,000 EUR)

• Withdrawal Method: Skrill (fully verified)

• Date of Withdrawal Request: 15 July 2025

• Transaction ID: 3096dc02-ef84-47d7-a880-5fc972d1f27e

📖 The full story:

On 15 July 2025, I requested a withdrawal of 30,000 DKK via Skrill from my fully verified Vulkan Vegas account. This balance is 100% real money, with no active bonuses or wagering restrictions.

Prior to this, I had attempted a withdrawal to my Revolut account, but that was declined due to Revolut no longer supporting transactions from Vulkan Vegas. I immediately submitted the same request via Skrill, which is fully verified and has been added as my preferred withdrawal method.

Since then:

• I’ve contacted their support several times

• Responses have been vague and unhelpful

• At one point, the chat was closed abruptly while I was still seeking clarification

According to the casino’s published Terms & Conditions, withdrawals in this amount range should be processed within 5 business days. As of 23 July, no money has been received and no concrete updates have been provided by the casino.

📎 Proof provided:

• Screenshot of account balance showing 30,026.62 DKK

• Transaction ID

• Will provide Skrill verification and chat logs if required

This is a significant amount of money, and the lack of transparency and delay is unacceptable. I kindly ask AskGamblers to assist in getting a resolution and ensuring that the casino honors its stated withdrawal policy.

Thank you for your attention.

Kind regards,

500 withdrawal from June 9 still not received

€4,000

I am submitting this complaint regarding a €500 withdrawal from Vulkan Vegas, requested on June 9 and marked as “successful”.As of today (June 17), I have still not received the funds in my bank account (Paysera).

I contacted the casino’s support team multiple times. On June 13, they informed me that the case was sent for investigation. Since then, I have not received any updates.

Meanwhile, I contacted my payment provider (Paysera), and they officially confirmed that no such transfer has been received and that nothing is pending in their system.

It has now been over 7 business days, which is not acceptable for a standard bank transfer. I am left without access to my funds and without proof that the casino actually sent the money.

I kindly request AskGamblers to assist me in resolving this issue and getting my €500 withdrawal successfully completed.

Thank you in advance.

Still waiting for my withdrawal 1100 PLN

€500

Vulkan Vegas Casino verified me from December 8, and on December 10 the account was positively verified. Then, when I placed the payment order, I was asked to send the document. On December 13, I was verified again. Today, the withdrawal status changed to "processing". Payout on mifinity. The casino's explanation that I have to wait another 5 days because they have forwarded my withdrawal order to the supplier. Please confirm that it has been forwarded, they do not want to share it. The regulations specify a maximum of 48 hours for withdrawal. Mifinity accepts instant payments. So the money should be with me. No specific information from the casino.

Verification documents approved but still not verified

zł1,100

I registered on the 29th of November, I received ONE EMAIL to verify my email address. And from then, I haven't received any form of communication from them as they said they will be in touch once they have reviewed all the documents. However, their verification page shows that they approved all documents I submitted, 100% approved but still the account is not verified. I spoke to their operators via the chat line, two of them are not giving me a good reason as to why my account is not verified yet. One of the lm claim that an email was sent to me requesting an additional documents, but I have been checking my emails every single day, throughout the day and there has been no email coming in from Vulkan Vegas. They insist I received an email, it is probably lost in SPAM FOLDER OR JUNK MAIL. But that's just a tactic to avoid telling the truth as to why my account is not verified. If they said one of the documents couldn't be accepted or be approved due to the quality of it or the document type. I would understand and know what it is that I need to do to get it right so I could have my account verified.

It seems like a tactic to avoid being transparent. Honesty seems to be the problem. Somehow the excuse makes me feel like the site might not be legit... or it might do all this to withhold the funds.

Please do find an attachment.

V.Vegas Casino Complaint Stats

Resolved 83 / 84

Avg. Amount $1,971

Avg. Complaint Duration 6 days

Avg. Response Time 1 day

V.Vegas Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 64 out of 64 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 7 days.

Review This Casino

Share your thoughts with other players

Player Rating

8.9/10 ● 360 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the large selection of games and the user-friendly interface, which makes navigation easy and enjoyable. Many also highlight the generous bonuses and promotions that enhance their gaming experience.

Some players find the withdrawal limits and processing times frustrating, especially after winning large amounts. Additionally, there are comments about the overwhelming number of game choices, which can make it difficult to decide what to play.

Top Reviews From Our Players

Szop99 • 1 week ago

SergiuszTkaczyk • 2 weeks ago

10/10

My impressions of V. Vegas are positive. The site is clear and easy to use, and the game selection is diverse. I like the aesthetic appearance of the service and the intuitive navigation. It is worth remembering to familiarize yourself with the rules and payout policies before using it. Overall, my rating is positive.

10/10

So many games to choose from, everything looks bright and fun. The bonuses are generous and I always find something new to play. Really I am enjoying it.

Sometimes there are too many games to choose from, so it can take time to decide what to play. Other than that, I like it here and can recommend it to you!

JakaCzapa • 1 month ago

SirNayebunny • 1 month ago

9/10

I've had a really positive experience with V.Vegas.
The website is modern, easy to navigate, and offers a great selection of casino games.
Everything runs smoothly, and the overall experience feels professional and enjoyable.
I especially appreciate the variety of games and the user-friendly interface.
The promotions are also a nice bonus and make the experience even more entertaining.
Overall, V.Vegas has been a great casino experience for me, and I would definitely recommend giving it a try.

9/10

I've had a really positive experience with V.Vegas.
The website is modern, easy to navigate, and offers a great selection of casino games. Everything runs smoothly, and the overall experience feels professional and enjoyable.

I especially appreciate the variety of games and the user-friendly interface. The promotions are also a nice bonus and make the experience even more entertaining.

Overall, V.Vegas has been a great casino experience for me, and I would definitely recommend giving it a try.

NajmanKING • 1 month ago

9/10

I’ve had a really positive experience with V.Vegas. The website is modern, easy to navigate, and offers a great selection of casino games. Everything runs smoothly, and the overall experience feels professional and enjoyable.

I especially appreciate the variety of games and the user-friendly interface. The promotions are also a nice bonus and make the experience even more entertaining.

Overall, V.Vegas has been a great casino experience for me, and I would definitely recommend giving it a try.

kubol95 • 1 month ago

8/10

Very nice casino, with a large selection of games and plenty of different promotions. The site works smoothly, and deposits and withdrawals are convenient. I also like the large number of available slots and regular bonuses and free spins. Customer service is helpful and can be quickly contacted via chat. Overall, I am satisfied with using Vulkan Vegas, and so far I have had positive experiences.

Trinity92 • 2 months ago

petradagmar • 4 months ago

10/10

I think this casino is really great. I like the many different slots, and the support chat has always been very nice and helpful. So I can highly recommend trying it out and testing it for yourself. Have fun and good luck playing and winning.

Unfortunately, there are currently no complaints at all, and as I said, I can only recommend trying it out and testing it. Therefore, I don't necessarily have to say more about it. Best regards.

10/10

Vulkan Vegas has always been great, and I have never had any problems with the games, the team, the deposits, or the withdrawals. I 100% recommend this casino, and it is definitely in my top 10 list. Thank you!

Moakly • 5 months ago

4/10

Large amount of slots and good responsible gambling tools. The customer service is polite.

There are issues with withdrawals after winning. After winning 100,000 euro, withdrawals are limited to a maximum of 5,000 euro per month. Although this may be understandable due to liquidity, withdrawals reportedly take longer than the 14 days stated in the terms and conditions. There is also an option to request faster withdrawals for a percentage of the winnings, but it was not accepted. Customer support is polite but not very helpful with withdrawal-related issues, stating they are working as fast as they can.

tomas0324 • 7 months ago