1xBet Casino

I have been a registered member of 1xBet for over 10 years and have been depositing funds regularly during this entire period. I am also a Casino Ruby VIP member, yet my long-term loyalty and VIP status have been completely ignored.

On 04 January 2026, I made a deposit to my 1xBet account. However, the amount was credited incompletely. Since then, I have been contacting customer support repeatedly, but for 11 days I have only been delayed, ignored, and treated in an unprofessional and dismissive manner. No clear explanation or resolution has been provided.

Despite this unresolved issue, on 13 January 2026, I made another deposit in good faith. This time, none of the funds were credited to my account at all, and the same so-called “investigation process” immediately started again, exactly like the previous case.

What is most concerning is that:

Customer support shows no seriousness or accountability

There is no transparency regarding the status of my funds

I am repeatedly told to “wait” without any concrete updates or timelines

My 10-year membership and Casino Ruby VIP status appear to have absolutely no value

It is unacceptable for a betting company of this scale to mishandle deposits and keep players’ funds in limbo for days while providing no meaningful support. At this point, my trust in 1xBet has been seriously damaged.

I am requesting:

Immediate crediting or refund of both deposits

A clear written explanation of what went wrong

Proper accountability from 1xBet regarding deposit handling

If this matter is not resolved urgently, I will proceed with further escalation on other complaint platforms and, if necessary, to the relevant licensing authorities.

I've made a deposit of 25,000 BDT on 18 November 2025 at 8:23 pm using their bKash deposit method.

A few times later, it showed that my deposit request had failed.

I'm trying to contact them Via live chat and email, but I have got no solution from them.

I have provided them with everything that they asked for, but I never got my deposit back.

Every time I asked them for help on support chat, they gave me false hope. One time, they asked me to open a Payment Inquiry, which I did. After a few days, they said that I just have to open another deposit request, but I don't have to make any payment, just give me the old transaction ID on the new deposit request, and I will get the deposit back on my account, which I did. But it failed again.

Then again, I asked them what I should do next.

Since then, they are saying that my case is still under inquiry and it will be solved within 3 to 4 hours, but it's been more than 30 days, and I have got no solution.

Now, if I ask them about my deposit, they give the same vague answer and close the chat immediately. Please help me on this matter.r I have a screenshot and a video recording for deposit proof.

Thank you

My 1xBet account has been under verification for more than two months.

The Security Department explicitly requested an official bank document confirming the closure of my bank account and card.

I provided the requested bank certificate issued by BAC Credomatic, confirming the account closure.

After submitting the requested document, I stopped receiving any response.

Despite several follow-up emails, 1xBet has not confirmed the verification nor provided any further instructions.

My account remains active, and I can place bets, but deposits and withdrawals are blocked, preventing me from accessing my own funds.

All funds are personal and not related to bonuses.

I am attaching screenshots of the email correspondence clearly showing:

- The request from 1xBet for the bank document

- My submission of the requested document

- The lack of response afterward

I respectfully request that 1xBet complete the verification or provide a clear written explanation.

Hello AskGamblers Team,

I am filing a formal complaint against 1xBet regarding a missing deposit that was deducted from my bank account but never credited to my gaming account.

Here are the details of the transaction:

- Account Name: < personal information removed >

- Account ID: 976701857

- Date & Time: 22/12/2025 at 18:21

- Amount: 5,100 MAD

- Payment Method: Lbankalik (Attijariwafa Bank)

Transaction Specifics:

- Transaction Reference Number: 324583699

< sensitive information removed >

I have already contacted 1xBet support regarding this issue. My support ticket number is N° 11109977. Despite providing them with the proof of payment and the reference number, they have not resolved the issue or credited the funds to my account yet.

I have attached the bank transfer receipt showing the transaction details and the successful transfer.

I request your help to get this amount credited to my account or refunded immediately.

Thank you.

Hello AskGamblers Team,

I am writing to urgently request your intervention regarding a missing deposit issue with 1xBet.

My deposit of 3000 MAD was deducted from my bank account but never credited to my gaming account. I have raised this issue with the casino support (Ticket ID: 10369383), but their response has been unacceptable.

The casino support is stalling and simply repeats the same generic, standard phrases every time I contact them. They are refusing to provide a clear or convincing explanation and are not offering any solution. I am getting nowhere with them directly.

Here are the specific transaction details:

- Account ID: 798507723

- User Name: <removed>

- Support Ticket ID: 10369383

- Transaction Reference: 319499175

- Date & Time: 02/12/2025 at 05h:04

- Amount: 3000 MAD

- Payment Method: L'bankalik (Attijariwafa Bank)

- Sender Bank Account: <removed>

- Sender Name: <removed>

- Receiver Account: 007010001024700030384566

I have attached the bank proof showing the successful transfer. I kindly ask AskGamblers to step in and help me recover my funds, as the casino is ignoring my legitimate claim.

Thank you.

I deposited 30,000 TL on 10/11/2025.

Since it hasn't been credited to my account,

I sent you an email including the deposit slip and account statements. However, your finance department wrote that this deposit was reflected in my account. I have not received any deposit into my game account and asked them to check, but I have received no response.

My account ID: 11661457

Subject: Deposit Not Credited - Player ID: 838821913 - Ticket #10476342

Dear AskGamblers Team,

I am filing a formal complaint against 1xBet Casino regarding a missing deposit that has been delayed for over 10 days.

On November 29, 2025, at 19:47:24, I deposited 100 MAD via CIH BANK. The amount was deducted from my bank account, but has not been credited to my gaming balance.

I have already contacted 1xBet support, and a ticket was opened (Query No. 10476342) on 05/12/2025. The status is stuck on "In work" with no resolution.

Full Transaction Details:

- Player ID: 838821913

- Account Name: <removed>

- Date & Time: 29/11/2025 - 19:47:24

- Amount: 100 MAD

- Payment Method: CIH BANK

- Sender Account (My Bank): <removed>

- Receiver Account (1xBet Agent): 230735646262521101150080

- Support Query No: 10476342

- Unique Transfer Number: 4F3B336

I have attached the payment receipt and a screenshot of the pending support query. Please help me resolve this.

Dear AskGamblers Team,

I am submitting this complaint regarding 1xBet, where my account (1445678743) has been blocked and is currently under appeal.

Timeline of Events:

- My account was blocked by 1xBet citing alleged violations of their Terms and Conditions.

- I immediately filed an appeal and have fully cooperated with their security department, including providing my IP address when requested.

- It has now been over one month since the appeal process began, and I continue to receive only generic “under review” messages without resolution.

- My Account balance is no longer visible on the platform though I have a snap shot, and I am concerned about the prolonged delay and lack of transparency.

My Position:

- I have complied with all requests during the investigation.

- I believe my account should be reinstated or, at minimum, a clear resolution provided.

- I am submitting this complaint to demonstrate my seriousness and to ensure that 1xBet addresses my case fairly and promptly.

- The constant delay has brought me great discomfort to buy needs for my kids school as my funds are held in the account, and No I don't have a gambling problem.

Requested Resolution:

- A clear and timely decision on my appeal

- Assurance that my legitimate winnings will not be confiscated

- Withdrawal of both deposits and winnings if the account remains closed

Thank you for your assistance in ensuring fair treatment in this matter.

Sincerely,

< first name removed >

Dear AskGamblers Team,

My gaming ID-728600317

On 5 November 2025, I transferred INR 5,000 via UPI. The amount was never credited to my gaming account.

When I contacted chat support, I was told the refund would be processed within 14 days.

Throughout my follow-ups, the platform has given multiple conflicting explanations, which raise serious concerns about their internal handling of transactions:

18 November: “Your deposit has been blocked by the bank. Please wait for 14 days.”

19 November: “Transaction on the part of the bank has been completed, and your request is being processed.”

After the promised 14 days had passed, I still had not received the refund. I submitted my bank statement and payment details through email and chat.

26 November: Support stated that the payment had been forwarded to the bank for final crediting.

28 November: They contradicted their earlier statement by saying, "According to the data provided, we could not find the corresponding transaction. Please attach the correct receipt and from the correct account.”

These contradictory statements—first confirming that the payment was forwarded to the bank, then denying they can even locate the transaction—demonstrate negligence, lack of transparency, and inconsistent communication by the platform.

I have submitted every piece of evidence requested, yet the platform keeps shifting its statements instead of resolving the issue.

Request for AskGamblers’ Assistance