1xBet Casino

Dear AskGamblers Team,

I am submitting a complaint against **1xBet** regarding a deposit that was deducted from my bank account but never credited to my casino balance.

**Player details:**

- Casino: 1xBet

Player ID: 803176925

**Deposit information:**

- Date and time of deposit: January 28, 2026 at 20:38

- Deposit amount: 4000 DZD (Algerian Dinar)

- Payment method: Baridi Mob

- Transaction reference / ID (if you have it): 010114565561

**Description of the issue:**

On January 28, 2026 at 20:38, I made a deposit of 4000 DZD using Baridi Mob. The amount was successfully deducted from my bank account (I have proof of the deduction / transaction receipt from Baridi Mob and my bank statement).

However, the money has **never appeared** in my 1xBet account balance.

The deposit is missing for more than 10 days now.

**Communication with 1xBet support:**

I contacted 1xBet support immediately after the issue occurred.

For the past 10 days they have been replying with the same message: "We are reviewing the issue" / "The matter is under review" — but there has been **no progress, no update, and no solution** until today.

**Attached evidence:**

- Screenshot / receipt from Baridi Mob showing the successful payment of 4000 DZD to 1xBet on January 28, 2026 at 20:38

- Bank statement showing the deduction of 4000 DZD

- Screenshots of my 1xBet account balance (showing 0 DZD added from this deposit)

- Screenshots of all conversations with 1xBet support (including their repeated "under review" replies)

I kindly request your urgent assistance in contacting 1xBet to:

1. Credit the missing 4000 DZD to my account, or

2. Refund the full amount back to my original payment method.

This is a clear case of a missing deposit and unacceptable delay from the casino.

Thank you very much for your help.

Best regards,

I am writing to follow up on my unresolved deposit issue regarding a ₹25,000 UPI payment that was successfully transferred from my bank account, but was later shown as “Declined” in my 1xBet account.

On 23 January 2026, I completed the UPI transaction successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully. However, after the payment, the deposit order in my gaming account was marked as declined, and the amount has neither been credited to my 1xBet account nor refunded back to my bank account.

I have already raised a payment query in your system, details of which are mentioned below, and have attached the bank transaction proof as requested.

Transaction & Payment Query Details:

Player ID: 1425176821

Query Number: 12240036

Amount: ₹25,000 INR

Payment Method: UPI QR

Transaction Date & Time: 23/01/2026, 21:01

Bank: Kotak Mahindra Bank

Recipient Name: Orien Sales

Agent UPI ID: crystaonlinestorepayspl@nsdlpbpay

UPI Transaction ID: 602323957539

Kotak Transaction ID: K811T723ccb044235415f8cce10f38c29d3

Your response on the payment query states that I need to wait 14 banking days. I would like to highlight that UPI transactions are instant, and in cases where a transaction fails, the amount is usually reversed automatically within 72 hours. Since the bank has confirmed a successful transfer, the funds should either be credited to my gaming account or returned to my bank account.

At present, the amount is stuck without any clear status, which is concerning. I kindly request you to please recheck this transaction with your payment provider/agent and provide a clear resolution.

I request one of the following at the earliest:

Credit the deposited amount of ₹25,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

Thank you for your assistance. I look forward to your response.

Kind regards,

< full name removed >

Hello Ask Gamblers Team, I am filing a formal complaint against 1xbet Casino.

Date of complaint: January 30, 2026

Operator: 1xbet

User ID: 1303119287

Total waiting time: Over 100 hours

To the Dispute Resolution Team,

I am filing this formal complaint against 1xbet for failing to credit a deposit I made on January 25, 2026, despite my full cooperation and submission of all required documentation.

Sequence of events:

January 25, 11:20 PM: I deposited 9.95 Jordanian Dinars via Zain Cash (UWallet).

January 26, 12:07 AM: The finance team officially responded via email, stating, "The required information is complete," and confirmed that the request had been sent for processing.

January 26, 10:19 PM: A support representative named "Majd" claimed that processing could take up to 11 days, contradicting their previous promise of a maximum processing time of two hours.

January 28, 1:12 PM: After 48 hours of silence, I received a generic apology attributing the delay to "a high volume of requests."

January 30, 1:58 AM: I sent a final warning because my balance was still 0.00 Jordanian Dinars.

The core issue and evidence of misconduct:

Contradictory statements: On January 26, they confirmed that the information was "complete." However, support staff later provided conflicting timeframes: 2 hours and 11 days.

Evasive support: The live chat staff ("Abd" and "Majd") refused to provide a specific timeframe, offering generic and unhelpful answers and ignoring the screenshots provided.

Delayed processing of funds: Five days have passed since a simple transaction in my mobile wallet. This is a clear violation of fair play and financial transparency practices.

Evidence provided:

I have attached a comprehensive PDF file containing:

The original transaction receipt (ID: 3922885286038).

An email from 1xbet confirms that all data is complete.

Screenshots from live chat sessions show the support team's refusal to resolve the issue.

Proof of a balance of 0.00 Jordanian Dinars dated January 30th.

I request your immediate assistance in investigating this case, ensuring my funds are credited to my account, and holding the operator accountable for this unacceptable delay.

I have been a registered member of 1xBet for over 10 years and have been depositing funds regularly during this entire period. I am also a Casino Ruby VIP member, yet my long-term loyalty and VIP status have been completely ignored.

On 04 January 2026, I made a deposit to my 1xBet account. However, the amount was credited incompletely. Since then, I have been contacting customer support repeatedly, but for 11 days I have only been delayed, ignored, and treated in an unprofessional and dismissive manner. No clear explanation or resolution has been provided.

Despite this unresolved issue, on 13 January 2026, I made another deposit in good faith. This time, none of the funds were credited to my account at all, and the same so-called “investigation process” immediately started again, exactly like the previous case.

What is most concerning is that:

Customer support shows no seriousness or accountability

There is no transparency regarding the status of my funds

I am repeatedly told to “wait” without any concrete updates or timelines

My 10-year membership and Casino Ruby VIP status appear to have absolutely no value

It is unacceptable for a betting company of this scale to mishandle deposits and keep players’ funds in limbo for days while providing no meaningful support. At this point, my trust in 1xBet has been seriously damaged.

I am requesting:

Immediate crediting or refund of both deposits

A clear written explanation of what went wrong

Proper accountability from 1xBet regarding deposit handling

If this matter is not resolved urgently, I will proceed with further escalation on other complaint platforms and, if necessary, to the relevant licensing authorities.

I've made a deposit of 25,000 BDT on 18 November 2025 at 8:23 pm using their bKash deposit method.

A few times later, it showed that my deposit request had failed.

I'm trying to contact them Via live chat and email, but I have got no solution from them.

I have provided them with everything that they asked for, but I never got my deposit back.

Every time I asked them for help on support chat, they gave me false hope. One time, they asked me to open a Payment Inquiry, which I did. After a few days, they said that I just have to open another deposit request, but I don't have to make any payment, just give me the old transaction ID on the new deposit request, and I will get the deposit back on my account, which I did. But it failed again.

Then again, I asked them what I should do next.

Since then, they are saying that my case is still under inquiry and it will be solved within 3 to 4 hours, but it's been more than 30 days, and I have got no solution.

Now, if I ask them about my deposit, they give the same vague answer and close the chat immediately. Please help me on this matter.r I have a screenshot and a video recording for deposit proof.

Thank you

My 1xBet account has been under verification for more than two months.

The Security Department explicitly requested an official bank document confirming the closure of my bank account and card.

I provided the requested bank certificate issued by BAC Credomatic, confirming the account closure.

After submitting the requested document, I stopped receiving any response.

Despite several follow-up emails, 1xBet has not confirmed the verification nor provided any further instructions.

My account remains active, and I can place bets, but deposits and withdrawals are blocked, preventing me from accessing my own funds.

All funds are personal and not related to bonuses.

I am attaching screenshots of the email correspondence clearly showing:

- The request from 1xBet for the bank document

- My submission of the requested document

- The lack of response afterward

I respectfully request that 1xBet complete the verification or provide a clear written explanation.

Hello AskGamblers Team,

I am filing a formal complaint against 1xBet regarding a missing deposit that was deducted from my bank account but never credited to my gaming account.

Here are the details of the transaction:

- Account Name: < personal information removed >

- Account ID: 976701857

- Date & Time: 22/12/2025 at 18:21

- Amount: 5,100 MAD

- Payment Method: Lbankalik (Attijariwafa Bank)

Transaction Specifics:

- Transaction Reference Number: 324583699

< sensitive information removed >

I have already contacted 1xBet support regarding this issue. My support ticket number is N° 11109977. Despite providing them with the proof of payment and the reference number, they have not resolved the issue or credited the funds to my account yet.

I have attached the bank transfer receipt showing the transaction details and the successful transfer.

I request your help to get this amount credited to my account or refunded immediately.

Thank you.

Hello AskGamblers Team,

I am writing to urgently request your intervention regarding a missing deposit issue with 1xBet.

My deposit of 3000 MAD was deducted from my bank account but never credited to my gaming account. I have raised this issue with the casino support (Ticket ID: 10369383), but their response has been unacceptable.

The casino support is stalling and simply repeats the same generic, standard phrases every time I contact them. They are refusing to provide a clear or convincing explanation and are not offering any solution. I am getting nowhere with them directly.

Here are the specific transaction details:

- Account ID: 798507723

- User Name: <removed>

- Support Ticket ID: 10369383

- Transaction Reference: 319499175

- Date & Time: 02/12/2025 at 05h:04

- Amount: 3000 MAD

- Payment Method: L'bankalik (Attijariwafa Bank)

- Sender Bank Account: <removed>

- Sender Name: <removed>

- Receiver Account: 007010001024700030384566

I have attached the bank proof showing the successful transfer. I kindly ask AskGamblers to step in and help me recover my funds, as the casino is ignoring my legitimate claim.

Thank you.