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1win Casino

1win Casino
Welcome Bonus

100% up to 2100 MYR, 1st Deposit

Our Rating CasinoRank
2.8/10
CasinoRank
Player Rating 66 reviews
9.6/10
66 reviews
Complaint Response 152 complaints
2 days avg. 152 complaints

1win Casino: My Expert Opinion

1win Casino has a lot going on, with sports and casinos so we’re confident that you’ll find something you like here. The site is easy to use with handy menus and navigation options. Support is there when you need it and there’s a good selection of active bonuses and promotions. 

What we like
  • Excellent game selection
  • 24/7 live chat
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1win Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2018
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, German, Spanish, Russian, Ukrainian, Italian, Azerbaijani, Greek, Hindi, Indonesian, Japanese, Kazakh, Korean, Polish, Portuguese, Turkish, Uzbek
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports

General Information about 1win Casino

1win Casino is an online casino home to thousands of top games! You can use our review pages to choose a reliable casino and we’ve fully reviewed 1win Casino! 

The casino supports mobile gaming and is available to download for iOS, Android and Windows devices. You can register directly using AskGamblers from any web device. You’ll also find sports betting here, but for our casino reviews, we’ll look more at casino games and procedures. However, you can visit our sports section in the forum and start a discussion there with other sporting fans. 

Payment Information and Options at 1win Casino

The casino supports a wide range of payment methods, and it’s also a crypto casino. If you request a withdrawal that exceeds €500, the casino will carry out additional verification checks, which means that you'll have to provide documents to prove your identity.

If your withdrawal amount is less than €50, you will receive money within 60 minutes after you submit the request. Anything over this amount can take up to 5 days. Daily limits may also be applied by the casino on individual circumstances, such as if the winnings exceed €50,000.

Customer Support at 1win Casino

If you need help, you can contact the casino, and one of the fastest options is live chat, which is open 24/7. You will be transferred to a chatbot where you can select various topics, including payments, casino bonuses and account questions. Or, you can go straight through a human agent if you don’t want to use the chatbot. 

We joined the queue to speak to a live chat agent and had a short wait. We spoke with a friendly agent who answered our questions quickly and professionally. 

If you need help outside of Live Chat, you can email the casino or phone them. The contact details are clearly visible on the casino's website, so you don’t have to go searching. 

Games at 1win Casino

The casino is home to more than 10,000 casino games, from the latest online slots to table games. The casino has a huge selection of gaming companies, which can be listed in the games lobby. You can see how many games are available per provider and select your favourites depending on which country you are from. There are currently more than 9,000 online slots! 

If table games are more your thing, there is a good selection of them to choose from. You can place your bets with games of different variations, some of which are available in high and low stakes. 

And, in the live casino, there are more games. You can join the live dealers from the likes of Evolution Gaming, Pragmatic Play and more. Many of these games are open around the clock, and you can join other real players for a fully immersive experience. 

1win Casino’s Commitment to Responsible Gambling

The casino supports responsible gambling and invites you to answer a series of questions to help differentiate between a healthy game session and an addiction. They have also listed links to external organisations in case you need further support. 

Gallery

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1win Casino Bonuses

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Match Deposit Bonus
50% up to €800, 4th Deposit Bonus
Minimum Deposit N/A
Wagering Requirements N/A
Bonus Percentage 50%
Match Deposit Bonus
100% up to €800, 3rd Deposit Bonus
Minimum Deposit N/A
Wagering Requirements N/A
Bonus Percentage 100%
Match Deposit Bonus
150% up to €800, 2nd Deposit Bonus
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Bonus Percentage 150%
Welcome Bonus
200% up to €800, 1st Deposit Bonus
Minimum Deposit N/A
Wagering Requirements N/A
Bonus Percentage 200%

Complaints

Read the complaints other players have left for 1win Casino. Learn more about complaints.

Show all complaints
Refund stuck for weeks with only automated replies Self excluded account balance not paid
Hello AskGamblers Team and 1win,
I am submitting a new complaint because the previous one was closed on the basis that 1win support said the request was “being processed.” However, the situation has not improved at all.

Account Information:
Player Account ID: [25581487]
Amount: Approximately $197 USD

Summary of the Issue:
My player account is under a 1-year self-exclusion. Before and during this period, affiliate commissions from 1win Partners were transferred into this player account. Around $197 was successfully credited to my player account from the affiliate balance.
I requested a refund/withdrawal of this remaining balance. Support asked for my crypto address, which I provided immediately.

What has happened since then:
For several weeks I have only received the same automated reply:
“Your request for a refund of an unsuccessful deposit is being processed, please wait.”
This description is incorrect. It is not an unsuccessful deposit. It is money that was already transferred from my affiliate (Partners) account into my player account.

At one point, support told me to contact my “VIP manager.” No VIP manager was ever assigned to my account, even though I had requested one multiple times in the past.

I have sent multiple polite follow-ups clarifying the nature of the funds and asking for a timeline. I continue to receive only the same computerized reply with no real update and no payment.

Current Situation:
The refund has been stuck in “processing” for a long time with zero progress. Support is not providing any human response, timeline, or resolution. I am in a difficult financial situation and urgently need this money.

What I am requesting:
Please process the refund of the approximately $197 to the crypto address I already provided, or give a clear explanation and a definite timeline.

I have full screenshots of the entire conversation, including the request for the crypto address and all the repeated automated replies.

Thank you for your assistance.
Best regards,
Shubham
Chart Pointer
95h left
$197
Has not processed two withdrawals and is not providing a way to complete identity verification

I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.


Account details:

  • Account Name: < full name removed >
  • 1win User ID: 370708736
  • Country: India


Withdrawal 1

  • Amount: ₹37,693
  • Method: USDT (TRC-20)
  • Created: 28 August 2026 at 05:12 PM
  • Current Status: Under review – Transferring payment for processing


Withdrawal 2

  • Amount: ₹50,000
  • Created: 30 August 2026 at 02:12 AM
  • Current Status: Under review – Transferring payment for processing


As of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.


1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity Verification


I immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.


I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.


I have not received a proper solution or a way to submit my identification documents.


I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.


Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.


What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:

  1. Provide me with a working and secure method/link to complete identity verification, if KYC is required.
  2. Review and complete the verification process without further unnecessary delay.
  3. Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.
  4. Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.


I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.


I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation

Status solved Resolved
₹87,693

1win Casino Complaint Stats

Resolved 124 / 124
Avg. Amount $456
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player Rating
9.6/10 66 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the fast payment system, with withdrawals often arriving in their crypto wallets within minutes. The wide variety of games, especially slots from preferred providers, along with a user-friendly interface and good sports betting options, contribute to a positive gaming experience.

Many players express frustration with the slow withdrawal process, particularly for larger amounts, and the need for multiple verifications can be annoying. Additionally, some users report lagging issues on the site and a lack of clarity around bonus terms, which can detract from the overall experience.

Top Reviews From Our Players

Good working payment system, the withdrawals get approved automatically and arrive in the crypto wallet in 5 minutes on average. The slots are alright; there are so much of them, and there are separate filters.

Not a lot of non-wagered bonuses in my opinion, but in everything else, this casino is generally alright. I like this platform and have been playing since 2024.

I liked that the payment processing time takes 5-10 minutes in general and that this site supports crypto. There’s a lot of games to choose from but the payouts differ between them

I’ve been playing here for a couple of months and had a handful of times when the bonuses’ wager didn’t update correctly the first time, so it took one or two hours to withdraw it

A lot of slots from providers that I like, the sports section has a great lineup, and you can withdraw money at any given moment to either your crypto wallet or the bank card which is convenient.

Sometimes the site is lagging for unspecified reasons, and I don’t really get why either. Also, the bonuses always have a wager, so you can’t just log in to retrieve them; you need to bet anyway.

I deposited funds with 1Win using cryptocurrency and used the platform for a long time, including making successful cryptocurrency withdrawals. However, at some point, 1win converted my balance from cryptocurrency into fiat without my consent and refused to allow me to withdraw my funds in cryptocurrency. After that, I made dozens of attempts to withdraw the money to my bank card, but every single attempt was rejected. As a result, my funds have effectively been stuck because neither the cryptocurrency withdrawal nor the proposed card withdrawal works. I contacted support and also filed a complaint through AskGamblers, but even after several months, the issue still has not been resolved. Instead of providing a real solution, 1win keeps telling me to try withdrawing to my card again, even though this method has already failed numerous times. I find this situation extremely unfair. If I deposited using cryptocurrency and previously made successful cryptocurrency withdrawals, why can't 1win simply return my funds using the same method.

Fast deposits and withdrawals in crypto, a lot of bonuses, and recently I got VIP status, so now I have a cashback feature. I've been playing here since January and plan to play for longer.

Sometimes bonuses have quite a big wager, but more often than not they are really easy to cash out. Also, sometimes they demand that you go through additional verifications to make a withdrawal, which can be annoying at times.

I've been playing here since March of 2026 and haven’t had any major issues with payments yet, as all the withdrawals arrive really fast. A lot of the slots here have nice payouts, so I withdraw money quite often.

I think that the bonuses could be a bit more generous because it’s much more pleasant to have a bonus that you don’t need to wager when you already deposit often. But it’s not much of an issue for me.

This casino is fairly decent. It features a convenient interface, a really fast payment system, and a wide variety of frequently updated slots to choose from. Additionally, they offer plenty of bonuses with very low wagering requirements.

The Android app is sometimes a bit buggy. The desktop version runs much more smoothly and fits my preferences much better.

A lot of bonuses after signing up, easy to wager out too. The site supports cryptocurrency so the waiting time for payouts is not too high. The odds on sports bets are good, they don’t cut your winnings after the game is over.

The site could use more work, it’s sometimes really laggy and works fine only with VPN. Overall didn’t see any particular downsides, nice bookmaker to make bets on.

Signing up process is quick, KYC took me around 15 minutes with all verifications. Deposits via crypto usually come around in 15 minutes too. Some slots like Zeus have huge feedback sometimes, bonus rounds go up to x90.

You need a lot of patience for withdrawals. Last time I’ve waited more than an hour for my 150USDT to arrive. I don’t understand exactly what’s the reason and support doesn’t seem to know either

Integration with cryptocurrency saves a lot of time. Bank transactions could take a whole day but USDT transactions finish in 15 minutes max. It’s a day and night difference. In terms of site itself I like the sports section a lot, odds are great plus it has its own polymarket with betting options on worldwide events

The first thing I want to address is how much the desktop version lags in prime hours, every evening is like using the internet in 1998. I suggest you to play in a daytime or late at night to avoid lagging. The second thing is that you need to use VPN for 1Win to work from the mobile device. It’s not a big deal but still bugs me a little

1win Casino News

Read all news about 1win Casino, check for updates and stay tuned for exclusive bonuses.

1win Presents at IGC Malaga 2024 and Claims Two Rewards
Industry 1win Presents at IGC Malaga 2024 and Claims Two Rewards

At the end of May, the iGaming Club event took place in sunny Malaga, attracting over 800 affiliate marketers, operators and software providers. This year around, it was a double-win for 1win Partners.Not only did they have a speaker who shared the insights about the LATAM market, but they also claimed two prestigious awards.LATAM Market Sees Growth in Affiliate Marketing OpportunitiesStanislavs Vaipans, the CPA Senior Affiliate Manager from 1win Partners, was one of the keynote speakers at the event. He discussed affiliate marketing in Latin America and outlined a few reasons why the market is booming.Payment providers, copywriters, marketing agencies, they (all) want to work with licensed operators."As for 1win", Stanislavs mentioned. "The main region for us is Brazil," he added, suggesting that "there are other (new markets) like Colombia, Argentina, Chile, Peru, Mexico."1win Claims Two Prestigious AwardsWhat players might find interesting is that 1win brought home two prestigious awards — one for the Sportsbook Operator of the Year and the other for the Bonus Offer of the Year. This only shows their commitment to providing the best experience for their partners and players.Also, the iGaming Club in Malaga was a great event for 1win’s experts to share their views and knowledge about the industry with the participants.If you want to learn more about 1win Casino, read our detailed casino review before signing up and claiming their welcome package.

Interview with Kirill Mamzilov, Head of Affiliates at 1win Partners
Industry Interview with Kirill Mamzilov, Head of Affiliates at 1win Partners

Recently we had a lovely Q and A session with Kirill Mamzilov, Head of Affiliates at 1win Partners, which provided us with plenty of insight into the intricate world of affiliate marketing, Kirill’s personal management style, and the inner workings of 1win Partners. Today we share the interview in its entirety with you.Hello, Kirill and thank you for taking the time to talk to us today. Let’s start from the very beginning. Could you tell us what sparked your interest in affiliate marketing? How did you initially break into the field? My introduction to affiliate marketing began in 2015 and it was a challenge to get up to speed. Soon I found myself deeply interested in exploring a field that was brand new to me. The opportunity for unbounded growth, combined with the fast-paced nature of affiliate marketing, quickly absorbed me. Now, nine years on, I've been steadily working within this sector, exploring different verticals and constantly refining my skills.How did your journey with 1win Partners start? What opportunities has working at 1win Partners brought you over time?I joined 1win Partners in 2021 as the Affiliate Team Leader. At that time, the CPA department was still in its formative stages. Right from the beginning, I had the opportunity to shape and develop the department by hiring and training staff and playing a significant role in enhancing our Affiliate Program alongside its supporting software. I also actively contributed to the development of the 1win product and its expansion into new markets. The experience has been truly invaluable, allowing me to develop mastery over my career.Could you share your early experiences with the company?I was really impressed by the warm welcome I received at the company. The culture here deeply values family and the individual worth of each employee. I was particularly struck by the effective interaction between departments. Moreover, the opportunities for personal and professional growth, along with the resources provided by the company, were truly remarkable.Would you say your trajectory in becoming a department head was fast? Also, how did you handle the promotion? How quickly did you adapt? I believe that the importance lies not in the title of your position but in the opportunities it presents. I spent a significant amount of time horizontally developing the CPA department, opening new sub-departments, and establishing offices abroad.So, my promotion to the head of the department was a significant milestone for me because it opened up even more avenues for personal growth and corporate development. I was able to quickly adapt to my new role as a leader because I had been deeply involved in the department's and company's key processes. This prior involvement facilitated a smooth transition into my new responsibilities.Could you take a moment to reflect on the first major decision you made in your leadership role?My first major decision was to devise a strategic departmental development plan for the upcoming year. This pivotal move set a clear direction for the CPA department’s growth over the next year, helped streamline our processes, and established specific goals for all teams involved.How would you describe your management style? Is it tough to manage a team? How do you deal with challenges that may arise? I would describe my management style as democratic. I give my team members a certain level of autonomy while providing support and guidance to help them make decisions. All critical decisions are ultimately made by me, but it's essential for me to consider the insights of key staff members. This approach not only boosts job satisfaction but also enhances productivity across the board.Is managing a team difficult? Not when you're passionate about your work and adept at efficiently organizing departmental processes. This ability comes with experience in team management. I've learned to address challenges calmly, viewing each as a new opportunity for growth and improvement.What key piece of advice would you offer to an affiliate manager aspiring to leadership?Don't hesitate to make decisions and have the courage to take bold steps; this is the attitude required to succeed in this industry.Finally, what makes 1win Partners the go-to choice for affiliates?1win Partners stands out with its rapidly evolving top-tier product, offering local payment solutions in each operating country. We boast our own game development team, high retention rates, and impressive LTV metrics. Our flexible terms of cooperation and highly skilled managers assist with everything from offer selection to tracker setup.Moreover, we provide fast payouts and real-time statistics. 1win Casino is more than just a casino or betting platform; it's a complete entertainment platform catering to diverse tastes.We wish to thank Kirill for his answering our questions earnestly and honestly, and to wish him the best of luck in all his future endeavours with 1win Partners.

1win Casino's 500% Welcome Package Has Your Name On It
Promotion 1win Casino's 500% Welcome Package Has Your Name On It

Who doesn’t like to try out a new casino? Better yet, who doesn’t like to try out a new casino using a dazzling 500% welcome package deal? If you’ve never played at 1win Casino before, have we got a delicious treat for you! Let’s go through the whole package together, shall we?What’s in 1win Casino's Welcome Package?Registering at 1win Casino is easy as can be and once you’ve signed up, you can start having fun using their incredible welcome package consisting of four casino bonuses: a welcome bonus and three match deposit bonus offers!Here are all four deals in all their glory:[BONUS]1win Casino: 200% up to €800, 1st Deposit Bonus[BONUS][BONUS]1win Casino: 150% up to €800, 2nd Deposit Bonus[BONUS][BONUS]1win Casino: 100% up to €800, 3rd Deposit Bonus[BONUS][BONUS]1win Casino: 50% up to €800, 4th Deposit Bonus[BONUS]To claim the bonuses, all you need to do is open an account at 1win Casino, click on “Get the bonus”, select the payment method you wish to make a deposit with, enter the desired deposit amount, and start playing your favourite slot games! Then, as you continue to go through the next 3 deposits, you will be able to claim additional deposit bonuses until you’ve redeemed the entire welcome package.However, before going through with it, don’t forget to read the 1win Casino Terms and Conditions and pay particular attention to bonus Terms and Conditions so there aren’t any unforeseen surprises.Ready to give 1win Partners’ casino a go? We’ll leave you to it then. We wish you best of luck and hope you’ll have a blast using the four bonuses! 

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