22bet Casino Complaints
22bet Casino Complaint Stats
Transfer #1: in the amount of €1,000.00 reached my account on 22/10/2026 and is highlighted red in my bank statement.
Transfer #2: in the amount of €21,000.00 reached my account on 22/10/2026 and is highlighted red in my bank statement.
Transfer #3: in the amount of €20,000.00 I have not received this transfer up to this day. Even though the website claims that this transfer has been successfully sent.
On 25/10/2026 I made 2 separate withdrawals from the website (22Bet) via SEPA transfer:
Transfer #1: in the amount of €15,000.00 reached my account on 25/10/2026 and is highlighted red in my bank statement.
Transfer #2: in the amount of €25,000.00 I have not received this transaction up to this day. Even though the website claims that this transfer has been successfully sent.
Since then I have tried getting help from the website via chat support, and then via email from a so called my VIP manager.
But up to this point I have not received any information whatsoever on the status of the withdrawals, with the exception of a confirmation provided by the website from InPay (their payment provider). That neither I or my bank can verify, and the company that generated them (InPay) cannot confirm the legitimacy of their own documents, and are directing me to the website for help which has so far done nothing but told me to wait.
I have attached the chain of exchanges between:
Myself and the websites VIP manager
Myself and InPay the payment provider
In addition, I am providing proof that those transfers never reached my account in the form of:
Most current bank statement
An official bank document confirming that the transfers that the website claims as successful have not been sent to my bank account
Payout confirmation documents provided by the website (22Bet) for cross reference
To reiterate I used the websites supported SEPA instant transfer withdrawal method, from my verified account and on two separate days, my first transfers went through without any issues, but my last one on each day never arrived. All of them used the same method, and same bank account information in my name.
I contacted InPay directly to shed some light on this situation and request a payment trace, but they declined to give me any information and directed me back to the website (22Bet).
Here are the details of the two missing SEPA bank transfers that were marked as completed according to the website (22Bet), but have never arrived in my bank account.
The details of the two missing transfers are as follows:
First transfer: €20,000, reportedly processed on 22 October 2026 (End-to-end-ID : 5438619097)
Second transfer: €25,000, reportedly processed on 25 October 2026 (End-to-end-ID : 5450057035)
Both payments were intended to be transferred via SEPA bank transfer to my bank account.
However, neither payment has been credited to my account, and my bank cannot trace those transactions either without additional information that I requested from the website (22Bet) but are yet to receive.
As you will read in my conversations with the website (22Bet) I have asked them kindly for the following:
1. Confirm whether both transfers were successfully executed and the funds were sent to the beneficiary bank.
2. Verify the current status and location of each payment.
3. Initiate a formal payment trace for both transfers, if necessary.
4. Provide any available transaction references or proof of execution that would help my receiving bank investigate the missing payments. In particular the sender details like IBAN and name of the organization in the documents provided by you that part is missing.
After 2 days of going back and forth with the 22Bet chat support, and 9 days from my initial request for additional information via email. I received a response from their financial department that is a joke, and an attempt to play on time.
They sent me a payment confirmation from InPay, which like the first one I received from support chat, is missing key information that would allow my bank to try and track these transfers in their network.
We know that 22Bet has the ability to trace the payments via the SEPA network in minutes. But so far they were unwilling to help, and the documents that they provided are missing key information, that would allow me and my bank to do anything useful with them.
Instead they try to brush me off with a generic response of „payment was successful wishing you a good day”.
That is why I was forced to submit this complaint.
I ask that the website please provide at least the following for each of my missing payments:
1. Evidence that you contacted your payment provider.
2. An official payment confirmation from payment provider showing date, amount, beneficiary IBAN, and the executing bank information.
3. Confirmation that payment provider has performed a trace of the funds — and if they cannot be located, a recall and re-issue of the payments.
Please respond with the documentation. It has been 13 and 10 days respectively since the transfers were supposedly sent, which is well beyond any reasonable SEPA transfer timeframe. It is time to investigate.
Given the substantial amount owed by the website (22Bet) €45,000 in total, and the fact that neither the website (22Bet) and their payment provider (InPay) are willing to help.
I want the help of askgamblers.com in locating or requesting the payout of €45,000 from the website (22Bet) to my bank account that they have on file.
Please let me know if you require any additional information or documentation from me, and thank you for your time and assistance in this.
Hello AskGamblers Team,
I am writing to seek your help regarding an issue with my casino account. I have successfully deposited money on this platform more than five times without any issues. However, today, when I attempted to make a withdrawal first time, I was unable to receive the required SMS verification code on my registered mobile number.
Amount held 3790inr
Please note that my phone number is active and fully functional for incoming messages. Additionally, I noticed that my personal profile section on the website has changed; it now only displays my Email ID and Gaming ID, while other details like my registered phone number—which were previously visible—are no longer shown.
I have already contacted customer chat support, but they failed to provide a satisfactory response or solution. This situation is causing me a lot of stress, and I request your intervention to help resolve this issue so I can proceed with my withdrawal.
upon contacting customer care chat they are saying that email code will be provided but when applying for withdrawal it still ask for code sent to phone number which nevers comes
Account Details:
Gaming ID: [1559360697]
Registered Email: [ removed and sent to the casino]
Registered Phone Number: [removed]
Thank you for your assistance.
Resolved
Hello AskGamblers team,
I live in Germany and have been playing at 22bet from Germany since registering on 17 September 2026, always with my real details. 22bet has known my country of residence from the start:
I registered with my German address in Hagen, North Rhine-Westphalia.
My deposits were made with my own bank cards, a Revolut card and a DKB Visa Debit card, plus one small cryptocurrency deposit.
During verification, 22bet requested and received my passport, photos of my bank cards, bank statements for both cards, and a selfie holding my passport next to the device I bet on, with my profile open.
[I have never used a VPN to access 22bet.]
On 17 September 2026 I requested a withdrawal of €1,390 (request №5298295113, ticket #5470147). The same day, 22bet’s security department asked me to verify my account. Between 17 September and 7 October 2026 I sent every document they requested, and on 7 October 2026 they confirmed in writing that my data had been received and was under verification.
Since then I have received no further requests and no result. When I asked for an update on 20 October 2026, I was only told that my request had been passed to specialists. On 26 October 2026, live support confirmed that my data is still under review, that they cannot see its progress, and that the withdrawal restriction remains in place. 22bet has never told me that any document is missing.
22bet accepted me as a player from Germany, took my deposits and reviewed my documents, so my country of residence was never hidden from them. I am asking 22bet to complete my verification or tell me exactly which document is missing, and to pay my withdrawal of €1,390.
Note: your live chat advised that a complaint from a restricted country can be submitted from a non-restricted IP while stating the country I have been playing from. 22bet does not appear in the list for Germany.
22bet account ID: 1806319519
Resolved
I made deposit of 4000 INR on 03/10/2026.
- 22Bet ID: 1557172125
- UTR: 846060124777
- Query ID: 23247635
Amount debited from bank but not credited to casino wallet for 11 days.
22Bet support promised credit by 13/10/2026 EOD but failed. Now giving template reply "another payment system review" and not providing ARN / TID / Gateway.
I request either credit 4000 INR or provide valid ARN number.
Resolved
Dear AskGamblers Team,
I am lodging an unresolved complaint against 22bet regarding a pending withdrawal of 40,000 INR requested on 29/08/2026 via Bank Transfer.
Transaction details:
- Player ID: 838671573
- Query Number: 21510960
- Transfer Reference: 1222143726082915123682654
- Amount: 40,000 INR
My account is fully verified. Query 21510960 has been stuck in "In progress" for roughly a month. Despite submitting bank statements showing the funds were never credited to my account, the operator has failed to resolve the issue or provide a valid bank UTR clearing voucher.
Customer support also worst response on live chat...no use
I request AskGamblers to intervene so that 22bet either releases the funds with proper bank proof or restores the 40,000 INR back to my player wallet balance.
Resolved
I opened an account at 22BET Casino the other day and deposited a total of €350 across several transactions. After losing almost everything, I won €370 in a game, so I requested withdrawals of €300 and €10, leaving €50 in the account to keep playing. This happened on September 26th; my login details are ID 1816935281 and< email removed>
Rejected
Hello AskGamblers Team,
I am writing to request your assistance regarding a serious promotion issue with 22Bet. My account is fully verified, and I hold a Diamond VIP status, which entitles me to a weekly 11% cashback on my net losses.
For the past 2 weeks, this 11% cashback has not been credited to my account.
I have contacted their support via live chat and email multiple times. Every single time, including today, I received the exact same canned template response stating that "the specialists are working on the technical issue." They refuse to provide any timeline or manual credit.I even gave them a final 24-hour warning via email, but they replied with the same automated script.
Since internal customer support is completely unresponsive and failing to fulfill their VIP loyalty program terms, I am forced to open this public complaint.
I request 22Bet to manually credit my rightful 11% VIP cashback immediately.
Resolved
The issue occurred on September 8, 2026. On that date, I made five withdrawals from my 22Bet account via SEPA bank transfer: 10,000, 10,000, 10,000, 9,000, and 9,900.
According to 22Bet, all five withdrawals were processed successfully, and the funds were sent.
However, I have received only the withdrawal of 9,900 in my bank account. The remaining four withdrawals — three payments of 10,000 and one payment of 9,000, totaling 39,000 — have not been received.
22Bet informed me that the withdrawals were successfully sent and that the arrival of the funds depends on their payment provider. However, I have not received any clear information about the location or status of the four missing SEPA transfers, and their support is currently not responding to me.
I have requested proof of payment and traceable transaction details for the missing transfers, including the transaction/payment references and End-to-End IDs, so that my bank can trace them. I have not received these details.
The fact that the 9,900 SEPA withdrawal from the same date successfully reached the same bank account, while the other four transfers did not, makes me particularly concerned.
I am requesting that 22Bet immediately investigate and trace all four missing SEPA transfers with their payment provider and provide valid proof of payment and transaction references for each transfer.
If the transfers cannot be completed, I request that the full missing amount of 39,000 be returned to my 22Bet account.
I can provide screenshots of the withdrawal history, showing that all withdrawals are marked as successfully processed, as well as my bank statement confirming that only the 9,900 payment was received.
Resolved
They always told and ask multiple times bank statement etc,,,,etc,,. It's not helpful at all they were doing time passes, So many players facing the same issue..
I contacted my bank they told me successfully credited to 22bet payment provider parter account..
I think they are doing froud with players deposits. PLEASE HELP..
Resolved
At the beginning, withdrawals from my 22Bet account worked normally. Previous withdrawals were usually credited to my bank account within approximately 30–60 minutes.
Later, 22Bet requested additional account verification. I fully understood and respected this process and cooperated with every request. I provided all documents they requested, including identification documents and additional financial documentation.
After this verification, 22Bet successfully processed a large withdrawal from my account.
Not long afterwards, I submitted further withdrawal requests. From that point onward, the situation changed completely.
22Bet initiated another review, this time asking for information and documents concerning the Source of Funds used for my deposits and whether the activity could involve money laundering or other financial concerns.
Again, I cooperated fully and provided all requested information and supporting documents.
After approximately five days of waiting, my pending withdrawal requests were cancelled without any clear and specific explanation, and the funds were returned to my gaming balance.
I then submitted the withdrawals again.
Since then, I have received multiple different and sometimes contradictory explanations from 22Bet.
At different times, I was told:
* that my documents had been accepted for verification;
* that there were technical problems with the payment system;
* that there were specifically problems with SEPA withdrawals;
* that I should try an alternative withdrawal method;
* and later that alternative withdrawal methods were actually not possible because SEPA was the only method available for my account.
I was also informed that withdrawal processing times had “significantly increased” and that this was supposedly a widespread issue affecting the payment provider.
However, I am aware of other users who continue to receive withdrawals normally, which is why I repeatedly asked 22Bet whether there was any specific issue, restriction, review or problem affecting my individual account.
I did not receive a direct answer to that question.
On Friday, I submitted the withdrawals again. They went through the processing stage and were shown as approved. The status then stated that the transactions were waiting for confirmation from the payment system.
Despite being approved, the withdrawals were later cancelled after less than 24 hours and the funds were again returned to my gaming account.
I did not request these withdrawals to be cancelled. My intention is very simple: I want my legitimate account balance transferred to my bank account.
I submitted the withdrawals again, but I still have not received the funds.
Today is already the 11th day since I first started trying to withdraw this balance.
Until this issue started, my withdrawals normally arrived within 30–60 minutes. I have still not received a clear explanation as to why withdrawals that previously took less than one hour are now being quoted as taking 7–10 banking days, especially after they have already been processed and shown as approved.
I want to make clear that I fully respect legitimate KYC and AML procedures. I have cooperated with every verification request and provided all documentation requested from me.
I am not refusing verification and I am not asking to bypass any security process.
What I am asking for is a clear and specific explanation of:
1. whether my account and Source of Funds verification have been successfully completed;
2. whether there is any individual restriction or additional review affecting my account;
3. why previously approved withdrawals were cancelled;
4. why SEPA withdrawals now allegedly require 7–10 banking days when my previous withdrawals were processed within 30–60 minutes;
5. and most importantly, when and how my EUR 431,868.35 balance will actually be paid to my bank account.
I have tried repeatedly to resolve this directly with 22Bet, but I continue to receive general responses telling me to wait, without a clear status or concrete solution.
I would therefore appreciate AskGamblers’ assistance in contacting 22Bet and obtaining a clear and final resolution.
I can provide the complete email correspondence, screenshots of my player balance, screenshots showing unavailable or cancelled withdrawals, evidence of previous successful withdrawals, and all relevant transaction history.
Thank you for your assistance.
Resolved
Hey Ask Gamblers, I really need your help.
22bet allows deposit via Skrill but has removed it from the withdrawal methods. And now they won't allow me to withdraw via another method, the reason being that it's different than my original deposit method (Skrill). Customer support told me to make a new deposit via method I would like to use for withdrawals which I did and then withdraw. Still they reject my withdrawals using same reason. Support doesn't know why. Can you please help me? I have 4000€ stuck there.
Resolved
I am submitting this complaint because my deposit has been successfully deducted from my bank account, but it has not been credited to my 22Bet account.
I made the deposit using the payment method provided by 22Bet which is UPI, The transaction was completed successfully, and the amount was debited from my bank account. However, the funds are still missing from my 22Bet balance.
I contacted 22Bet customer support and provided all the required information, including my payment receipt and transaction details. Despite this, the issue has not been resolved. I have attached the deposit details along with my bank statement from the day of deposit till today in the complaint below. Kindly go through it; 22Bet is not even showing my deposit as processing in the app. The proof is also attached below.
I kindly request AskGamblers to assist me in resolving this matter and help ensure that my deposit is credited to my 22Bet account as soon as possible.
22bet account details
Number 1576947541
Name. < username removed >
Amount transferred 300
Date & timings 9th July 2026 07:24 pm
Resolved
I am writing to file a formal complaint against 22Bet regarding an unjustified account restriction placed on my account ([1613718153]) shortly after my registration and initial deposit.
II. Sequence of Events
Registration & Deposit: On [27/03/2026], I created my account and successfully made my very first deposit of [1000 INR by icashone].
The Issue: Within a few hours of my deposit, I attempted to place bets but found my account restricted. The platform displays a persistent error message stating: "currency=0" and "game not available."
Communication Attempt: I immediately contacted 22Bet support to resolve this issue.
Current Status: The operator has acknowledged the issue but has officially stated that they have "no specific timeframe" for a resolution. My funds remain inaccessible, and I have been provided with no explanation for this restriction despite being a new user who has not violated any terms.
III. Desired Outcome
I am requesting that 22Bet either:
Immediately lift the restriction on my account so I may access my funds and use the platform.
Alternatively, immediately process a refund of my initial deposit to the original payment method if they are unwilling to provide access to the account.
IV. Evidence Provided
Screenshot of the "currency=0" / "game not available" error.
Copy of the deposit confirmation/transaction receipt.
Correspondence with 22Bet support where they confirmed the "no timeframe" status.
I am a new user and have fully complied with all platform requirements. I believe this indefinite hold on my funds is unfair and violates the standard service expectations for a gaming operator. I am seeking AskGamblers' assistance to mediate this matter and reach a prompt resolution.
Resolved
I made 3 deposit in this casino and still I am waiting for my funda as they said that they didnt receive the deposit I have all the proofs for all the deposit.
I request ask gambler to please help me out this ia mu kind request to them and please contact their licensed company as they are doing frauds.
Resolved
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.
I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.
Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.
However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.
The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.
After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:
“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”
I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.
Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.
Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.
I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.
I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.
I have attached the file so you can also take a look that how professional and organized file I made and sent to them
Thank you for your time and assistance. I look forward to your support in resolving this matter
Resolved
I am opening this dispute against 22Bet regarding a missing withdrawal of €215 from 14-05-2026.
I want to state clearly that I have ONLY EVER USED ONE SINGLE BANK ACCOUNT for all my transactions on 22Bet. I have never added, owned, or used any other IBAN on their platform.
22Bet provided an Inpay receipt (End-to-end ID: 4834843109) claiming the withdrawal is successful. However, their system processed the money to a completely WRONG IBAN (ES20 0182 5430 4502 0170 9315) which does not belong to me, even though my name and address are printed on it.
My correct registered BBVA Spain IBAN is ES09 0182 5430 4502 0171 0289 (proven by my previous successful withdrawal receipt from 13-05-2026). My bank (BBVA Spain) has officially confirmed that no funds ever arrived because the beneficiary name and IBAN mismatched.
I have already uploaded full proof including chat logs (Ticket 16858332 where agent Fred admitted the payment specialist is checking it) and my official signed BBVA contract showing my real IBAN. Furthermore, agent Janelle stated they would escalate it if I provided a bank letter, which I did, but they still refused to act. 22Bet support is ignoring the evidence and refusing to recall the funds from Inpay. Please help me get my money back.
Resolved
Resolved
I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.
I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.
I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.
Despite this, no working withdrawal method has been provided.
The suggested methods like Visa and Skrill are not available or do not work in my country.
I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.
Support replies are repetitive and do not solve the issue.
This situation is blocking my funds.
I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.
I can provide all proof and communication if needed.
Kind regards
Resolved
Resolved
I contacted their customer service via email. They asked for my Aadhaar photo, which I provided clearly. Then they asked for a PDF copy of my Aadhaar card, which I also submitted. However, it has been 3 days, and they have still not fixed the issue.
Their customer service is very rude and unprofessional. They are behaving very badly. I have suffered a lot because of this platform.
I'll submit all documents on this complaint
pdf password is ALAN2000
Resolved
My account id- 480712771
I'm depositing 46130 rupees in my 22bet on date 27/03/2026
My deposit not credited in 22bet account.
My deposit money was debited from my bank account but 22bet support not helping.
I want my deposit money,
Please Askgambler team help me regarding my deposit money.
I've made many deposits in this week and they have been credited within 2 minutes but this time my deposit was not received and 22bet support is not helping me with my deposit problem.
22bet support told me this can take upto 5 hours but already 2 days complete.
Please help me,
Resolved
I am filing this formal complaint against 22Bet Casino regarding the unjustified freezing of my funds and an impassable verification process. I registered my account on February 22, 2026. From the outset, I explicitly waived all welcome bonuses to ensure my play remained unrestricted by wagering requirements—a fact confirmed by the casino’s support team (see attached transcripts).
2. Account Activity and Initial Compliance
During my initial period of play, just only on a Live Roulette, I maintained a positive balance and successfully executed two withdrawals to my original source of funds. No problems at all . At that stage, the casino’s support was responsive, and no compliance issues were raised.
My current balance stands at approximately $1,000 USD.
3. The Verification Deadlock (KYC/AML)
The issue arose when I attempted to access my account to continue playing and found it restricted. I was requested to undergo an additional KYC process, including the submission of identity documents and selfies, all of which were provided promptly.
However, the Security Team has since entered a repetitive and logically flawed cycle, requesting the following:
"Provide us with the screenshots from the site or app where Crypto currency deposits were bought."
4. Technical and Legal Arguments
I have repeatedly clarified to 22Bet Security that the source of funds is a non-custodial "Trust Wallet".
• Nature of the Wallet: These wallets are decentralized and anonymous by design; they do not hold personal data.
• Source of Funds: The crypto assets were purchased with cash at a physical point of sale, not through a centralized exchange (CEX) or website. Therefore, the requested "purchase screenshot" is a physical and technical impossibility.
• Evidence Provided: I have submitted the full blockchain traceability (Transaction IDs) proving the funds originated from my wallet.
• Arbitrary Rejection: The casino summarily dismissed this evidence, stating: "Screenshots from the etherscan website are not accepted for verification."
5. Grounds for Complaint
The casino's refusal to accept blockchain evidence—the only objective proof for cryptocurrency—while demanding non-existent documentation from a decentralized wallet, constitutes a procedural deadlock.
Furthermore, 22Bet does not explicitly state that users are prohibited from using non-custodial wallets (like Trust Wallet), nor did they flag this during the initial deposits and withdrawals.
6. Desired Resolution
I request the assistance of AskGamblers to mediate the following:
1. Restoration of Access: Immediate access to my legitimate funds ($1,000 USD).
2. Verification Completion: Recognition of the blockchain traceability provided as valid proof of ownership, given the decentralized nature of the wallet.
3. Account Normalization: The right to continue playing without further discriminatory questioning regarding my choice of a standard, legitimate crypto wallet.
Rejected
My account balance is 46800, and it has been over two weeks since I have been trying to make a withdrawal.
Whenever I attempt to withdraw, I receive a message instructing me to contact security via email. I have already sent an email, but have not received any response until now.
I would like to verify my account and successfully withdraw my funds. My email address is already linked to my 22bet account.
Please assist me in resolving this issue as soon as possible.
My username is
1552246903
Thank you for your attention.
Resolved
My name is < removed >
My 22bet id is : < sent to the casino >
I have deposited rs 500 through UPI on 26 December 2025 and they still don't added money in my account and. My payment query is still active. I don't know what to do. This guy are always telling me that they will add my money soon now I don't believe them because it's almost 1 month and no update from them and their Customer service is so bad. I hope askgamblers will help me. And I need a compensation from them for wasting my 1 month
Resolved