Unsolved are the complaints that are closed due to inactivity of the casino. Read through the list of unsolved complaints on this page.
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Unresolved
WOW Vegas Casino - Unable to Verify Address
$457
Unresolved
WOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
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Unresolved
LoneStar Casino - LONESTAR not paying about 7800 dollars
$7,800
Unresolved
LoneStar Casino - LONESTAR not paying about 7800 dollars
I have had a pending redemption for over a week now. They said I am fully verified so there is nothing more I can do on my end. I have emailed them ...
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Unresolved
Chanced Casino - Refusing to replay my 8 bonus spins
Unresolved
Chanced Casino - Refusing to replay my 8 bonus spins
I was playing Ragnawark-40k for $80/ each spin and hit the bonus for 8 rounds. The multiplier starts at 2x the amount you win each spin, if you do win ...
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Unresolved
Sweep Las Vegas Casino - Unpaid redemptions and double charges
$276
Unresolved
Sweep Las Vegas Casino - Unpaid redemptions and double charges
Its very sketchy to me when a platform has very long payout delays, when they claim before you purchase that redemption is instant. Then the company ...
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Unresolved
Acebet Casino - Blocked my account and took my winnings for no reason
$1,300
Unresolved
Acebet Casino - Blocked my account and took my winnings for no reason
I deposited 400USD before 2 weeks. I won approximately 1300USD. I decided to withdraw 900USD. After waiting 2 days for my withdrawal I get a message ...
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Unresolved
BankRolla Casino - Does not pay winners
$7,000
Unresolved
BankRolla Casino - Does not pay winners
Bankrolla started as a good sweepstakes casino for me because if I win buying sc coins, they paid in a 3 to 5 day window. Since March 17th, 2026, all ...
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Unresolved
SpeedSweps Casino - Redemption issues little communication
$1,096
Unresolved
SpeedSweps Casino - Redemption issues little communication
On March 26, 2026, I submitted a redemption request for $1,096. Although the company advertises “instant redemption,” I understood there may be ...
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Unresolved
Moonspin Casino - Month long redemption
Unresolved
Moonspin Casino - Month long redemption
I filed a redemption on 3/24/26, and it still has not been processed. They said 5 days. I keep getting the run-around every time I reach out to ...
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Unresolved
LoneStar Casino - Withdrawal pending over 2 weeks with no timeline
$7,600
Unresolved
LoneStar Casino - Withdrawal pending over 2 weeks with no timeline
I am submitting a complaint regarding a pending redemption of $7,600 that has now been outstanding for two weeks.I requested this withdrawal on or ...
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Unresolved
Pulsz Casino - Account deletion and failure to withdraw
$10,000
Unresolved
Pulsz Casino - Account deletion and failure to withdraw
I am submitting this complaint regarding withheld winnings, an unjustified account closure, and an incorrect claim of third-party payment method use.I ...
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Unresolved
Sidepot Casino - Sidepot has not paid me
$400
Unresolved
Sidepot Casino - Sidepot has not paid me
I've attempted 2 different times to redeem $400 from side pot casino. I have sent them numerous emails. I've got in return the same few bot generated ...
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Unresolved
Mega Bonanza Casino - Account closed after redemption request
$250
Unresolved
Mega Bonanza Casino - Account closed after redemption request
I did not violate any terms and conditions, and I read them ALL. They only closed my account because I won, and they don’t want to pay me. It’s ...
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Unresolved
LoneStar Casino - Delayed payment with no transparency
$3,581
Unresolved
LoneStar Casino - Delayed payment with no transparency
Player ID 9746480. I am fully verified on Lonestar and have played through tens of thousands over the past few months. I have had many successful ...
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Unresolved
SweepNext Casino - Not Paying Out
$300
Unresolved
SweepNext Casino - Not Paying Out
I won $300 on SweepNext (not a large sum of money)…The only way to get in touch with them is through their AI chat bot. It responds with the same ...
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Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
$138
Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
I created a Skrill account & found The Money Factory via the Skrill app. I won $138 on my first visit on October 26 & my redemption request is still " ...
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Unresolved
Legendz Casino - Not paying my winnings
$7,000
Unresolved
Legendz Casino - Not paying my winnings
I won $7000, but I ended up putting some back in. I tried to cash out for the 7000 originally, but they kept asking me for more documentation that I ...
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Unresolved
Acebet Casino - Account banned and 426 USD withheld unable to contact support
$426
Unresolved
Acebet Casino - Account banned and 426 USD withheld unable to contact support
My account was permanently banned for “TOS violation” without any clear explanation.However, the main issue is that the casino is currently ...
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Unresolved
Legendz Casino - Account locked and 30000 prize redemption delay
$30,000
Unresolved
Legendz Casino - Account locked and 30000 prize redemption delay
Formally filing a complaint for not allowing redemption for the $30,000 prize winnings. My original redemption was submitted on 3/6/26; since then, it ...
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Unresolved
Acebet Casino - Unreasonable freezing of my account
$986
Unresolved
Acebet Casino - Unreasonable freezing of my account
Playing with them, they froze my account without any explanation, and now there are still 986 USDT on the account that can provide relevant screenshot ...
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Unresolved
Gold Treasure Casino - Company Wont Process my Redemption and Closed my Account
$717
Unresolved
Gold Treasure Casino - Company Wont Process my Redemption and Closed my Account
I had a 717 sweeps coin balance at Gold Treasure Casino. I earned this through fair play. I made a redemption for this balance for $717. My redemption ...
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Unresolved
Jackpota Casino - Help me with KYC
$100
Unresolved
Jackpota Casino - Help me with KYC
Was asked to verify for a withdrawal I submitted and accidently send a wrong file I immediately talked to customer service and told them my issue they ...
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Unresolved
The Money Factory Casino - Redemption delayed almost 1yr
$100
Unresolved
The Money Factory Casino - Redemption delayed almost 1yr
My account is verified and active. After purchasing a $10 pack , I requested a $100 redemption 9/24/2025. I still haven't received it!! Well over 90 ...
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Unresolved
The Money Factory Casino - My 185 dollar payment is 7 months overdue
$185
Unresolved
The Money Factory Casino - My 185 dollar payment is 7 months overdue
I am still waiting for a payment meant to be paid shortly after 9-13-2025 but even after the MAX amount of time (120 business days, it might have been ...
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Unresolved
Mega Bonanza Casino - Slow redemption
Unresolved
Mega Bonanza Casino - Slow redemption
I’ve won a decent amount of money and this site will not pay me. I’ve chatted countless time with support and they all give me different answers. ...
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Unresolved
Moonspin Casino - Delaying redemption for nearly a month
$440
Unresolved
Moonspin Casino - Delaying redemption for nearly a month
This site is a complete fraud. I have over $440 in redemptions pending now for nearly a month. Mind you, they claim their redemption SLA is 5 business ...
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Unresolved
The Money Factory Casino - Redemption pending since September 2025
$1,793
Unresolved
The Money Factory Casino - Redemption pending since September 2025
I have had a redemption request pending with The Money Factory since 9/30/2025. Their own terms, which they referenced when I messaged support, ...
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Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
$12,592
Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've ...
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Unresolved
RealPrize Casino - When I email them they do not respond to me
$851
Unresolved
RealPrize Casino - When I email them they do not respond to me
I won $850.91 on February 14th 2026 I redeemed and so far my redemption has been pending. When I email them they do not respond to me there is no chat ...
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