Unsolved are the complaints that are closed due to inactivity of the casino. Read through the list of unsolved complaints on this page.
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Unresolved
Mega Bonanza Casino - Account closed after redemption request
$250
Unresolved
Mega Bonanza Casino - Account closed after redemption request
I did not violate any terms and conditions, and I read them ALL. They only closed my account because I won, and they don’t want to pay me. It’s ...
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Unresolved
LoneStar Casino - Delayed payment with no transparency
$3,581
Unresolved
LoneStar Casino - Delayed payment with no transparency
Player ID 9746480. I am fully verified on Lonestar and have played through tens of thousands over the past few months. I have had many successful ...
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Unresolved
SweepNext Casino - Not Paying Out
$300
Unresolved
SweepNext Casino - Not Paying Out
I won $300 on SweepNext (not a large sum of money)…The only way to get in touch with them is through their AI chat bot. It responds with the same ...
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Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
$138
Unresolved
The Money Factory Casino - Am I going to have to wait 90 days
I created a Skrill account & found The Money Factory via the Skrill app. I won $138 on my first visit on October 26 & my redemption request is still " ...
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Unresolved
Legendz Casino - Not paying my winnings
$7,000
Unresolved
Legendz Casino - Not paying my winnings
I won $7000, but I ended up putting some back in. I tried to cash out for the 7000 originally, but they kept asking me for more documentation that I ...
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Unresolved
Acebet Casino - Account banned and 426 USD withheld unable to contact support
$426
Unresolved
Acebet Casino - Account banned and 426 USD withheld unable to contact support
My account was permanently banned for “TOS violation” without any clear explanation.However, the main issue is that the casino is currently ...
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Unresolved
WOW Vegas Casino - Unable to Verify Address
$457
Unresolved
WOW Vegas Casino - Unable to Verify Address
I have been trying to get my account verified properly for a couple of months now and at this point, I don't get any responses whatsoever from a live ...
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Unresolved
Legendz Casino - Account locked and 30000 prize redemption delay
$30,000
Unresolved
Legendz Casino - Account locked and 30000 prize redemption delay
Formally filing a complaint for not allowing redemption for the $30,000 prize winnings. My original redemption was submitted on 3/6/26; since then, it ...
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Unresolved
Acebet Casino - Unreasonable freezing of my account
$986
Unresolved
Acebet Casino - Unreasonable freezing of my account
Playing with them, they froze my account without any explanation, and now there are still 986 USDT on the account that can provide relevant screenshot ...
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Unresolved
Gold Treasure Casino - Company Wont Process my Redemption and Closed my Account
$717
Unresolved
Gold Treasure Casino - Company Wont Process my Redemption and Closed my Account
I had a 717 sweeps coin balance at Gold Treasure Casino. I earned this through fair play. I made a redemption for this balance for $717. My redemption ...
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Unresolved
Jackpota Casino - Help me with KYC
$100
Unresolved
Jackpota Casino - Help me with KYC
Was asked to verify for a withdrawal I submitted and accidently send a wrong file I immediately talked to customer service and told them my issue they ...
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Unresolved
The Money Factory Casino - Redemption delayed almost 1yr
$100
Unresolved
The Money Factory Casino - Redemption delayed almost 1yr
My account is verified and active. After purchasing a $10 pack , I requested a $100 redemption 9/24/2025. I still haven't received it!! Well over 90 ...
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Unresolved
The Money Factory Casino - My 185 dollar payment is 7 months overdue
$185
Unresolved
The Money Factory Casino - My 185 dollar payment is 7 months overdue
I am still waiting for a payment meant to be paid shortly after 9-13-2025 but even after the MAX amount of time (120 business days, it might have been ...
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Unresolved
Mega Bonanza Casino - Slow redemption
Unresolved
Mega Bonanza Casino - Slow redemption
I’ve won a decent amount of money and this site will not pay me. I’ve chatted countless time with support and they all give me different answers. ...
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Unresolved
Moonspin Casino - Delaying redemption for nearly a month
$440
Unresolved
Moonspin Casino - Delaying redemption for nearly a month
This site is a complete fraud. I have over $440 in redemptions pending now for nearly a month. Mind you, they claim their redemption SLA is 5 business ...
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Unresolved
The Money Factory Casino - Redemption pending since September 2025
$1,793
Unresolved
The Money Factory Casino - Redemption pending since September 2025
I have had a redemption request pending with The Money Factory since 9/30/2025. Their own terms, which they referenced when I messaged support, ...
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Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
$12,592
Unresolved
Pulsz Casino - 13K redemptions not paid since 18 days ago and completely left in the dark
I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've ...
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Unresolved
RealPrize Casino - When I email them they do not respond to me
$851
Unresolved
RealPrize Casino - When I email them they do not respond to me
I won $850.91 on February 14th 2026 I redeemed and so far my redemption has been pending. When I email them they do not respond to me there is no chat ...
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Unresolved
Mega Bonanza Casino - Trouble with redemption
$5,700
Unresolved
Mega Bonanza Casino - Trouble with redemption
I submitted a redemption on 2/28 that has yet to be processed, I believe that this is just a stall tactic on their part not to pay, after multiple ...
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Unresolved
Yay Casino - Verification pending since February 9th
$5
Unresolved
Yay Casino - Verification pending since February 9th
I have been unable to complete verification since February 9th because the system keeps rejecting my documents I need this issue resolved so my ...
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Unresolved
Pulsz Casino - Account locked after I tried to redeem
Unresolved
Pulsz Casino - Account locked after I tried to redeem
I have redeemed before my account is verified. I study deposits with them daily, and I went and tried to redeem, and they just locked my account. I’ ...
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Unresolved
Pulsz Casino - Redemption requests
$2,510
Unresolved
Pulsz Casino - Redemption requests
I made 2 redemption requests at Pulsz. One for 2/27/26 for $899.20 and one on 2/28/26 for 1611.10. The following day, they locked my account. I ...
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Unresolved
SweepsRoyal Casino - Unpaid redemption and predatory tactics
$2,100
Unresolved
SweepsRoyal Casino - Unpaid redemption and predatory tactics
I am filing this formal complaint against SweepsRoyal for an unconscionable 21-day delay of a $2,100.20 redemption. My original request entered " ...
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Unresolved
Pulsz Casino - Please send me my funds
$475
Unresolved
Pulsz Casino - Please send me my funds
Hello, I have had a Pulsz account for a long time and have had several referrals on the account and redemptions in my account. For some reason, when ...
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Unresolved
Fortune Wheelz Casino - Unpaid 50 dollar redemption
$50
Unresolved
Fortune Wheelz Casino - Unpaid 50 dollar redemption
So I tried to redeem $50 at fortune wheel slots app, and I have not received payment, it just says unpaid. There is no way to contact support. When I ...
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Unresolved
Sweep Las Vegas Casino - No payout or communication
$1,050
Unresolved
Sweep Las Vegas Casino - No payout or communication
Complaint Against Sweeps Las Vegas – Unpaid RedemptionsI am submitting this complaint because Sweeps Las Vegas has not paid three redemption ...
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Unresolved
RichSweeps Casino - Not paying out Tried redeeming 1200
$1,200
Unresolved
RichSweeps Casino - Not paying out Tried redeeming 1200
I won $1800 on richsweeps. I had already submitted and was paid out for one or two redemption requests prior to this. (Maybe $300).Submitted my first ...
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Unresolved
RichSweeps Casino - Redemption
$2,300
Unresolved
RichSweeps Casino - Redemption
Numerous times my redemptions get rejected without reason, fourth attempt trying to redeem. They owe me an 800 and 1500 redemption. I've redeemed here ...
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