Unsolved are the complaints that are closed due to inactivity of the casino. Read through the list of unsolved complaints on this page.
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Unresolved
The Money Factory Casino - Redemptions pending
$1,100
Unresolved
The Money Factory Casino - Redemptions pending
I’ll be honest it’s only been 4 days so far for my 2 redemption requests of $450 and $650 but I am being proactive considering all the problems I ...
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Unresolved
RichSweeps Casino - Rejected redemptions and a failed processor
Unresolved
RichSweeps Casino - Rejected redemptions and a failed processor
I used this new site in late July until August. I had a total of over 20 redemptions marked "rejected". Their support staff had every excuse. When I ...
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Unresolved
The Money Factory Casino - Extremely Long Delay for Withdrawal
$286
Unresolved
The Money Factory Casino - Extremely Long Delay for Withdrawal
I have been waiting to redeem my game winnings for almost 30 days; initial request was sent/received on 8/12/25. Regarding redemption, their policy ...
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Unresolved
Pulsz Casino - Redemption not paid
$100
Unresolved
Pulsz Casino - Redemption not paid
I’ve been playing with Pulsz for a long time and never had any issues—I always got paid. But now, for the first time, I’m having a serious ...
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Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
$600
Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out ...
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Unresolved
The Money Factory Casino - Waiting over a month for redemption still no progress
$300
Unresolved
The Money Factory Casino - Waiting over a month for redemption still no progress
I made a redemption for $350 July 8th after being told redemptions could take up to 14 business days. I waited 14 business days and they said they ...
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Unresolved
Zula Casino - My redemption is under review for a month
$9,500
Unresolved
Zula Casino - My redemption is under review for a month
I've been writing back and forth, I keep getting the same line "it's still under review". At first, it was 3-5 business days over and over again. ...
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Unresolved
Jackpota Casino - Locked account and unpaid USD 4611 USD redemption
$4,611
Unresolved
Jackpota Casino - Locked account and unpaid USD 4611 USD redemption
Casino: JackpotaAccount Verified: 02 Jul 2025 9:48am PacificDate of Redemption: 2025-07-02T14:30:22.017Redemption Amount: $4611.3Transaction ID: ...
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Unresolved
Zula Casino - Refusing to verify account and delaying payout
$2,013
Unresolved
Zula Casino - Refusing to verify account and delaying payout
I am filing this complaint against Zula Casino (operated by SCPS LLC / Blazesoft Ltd) due to unfair treatment regarding account verification and ...
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Unresolved
JackpotRabbit Casino - Refusal to pay winnings
$1,400
Unresolved
JackpotRabbit Casino - Refusal to pay winnings
I purchased a coin package with this casino. I won $1400 and went to verify. I’ve very recently moved but provided my ID, taking photos and ...
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Unresolved
Zula Casino - Help Delayed payment
$100
Unresolved
Zula Casino - Help Delayed payment
My redemption with Zula Casino for $100.00 says “paid” on the website l but I have not received the money in my bank account where it was supposed ...
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Unresolved
High 5 Casino - Bogus Bonus and Email
$5
Unresolved
High 5 Casino - Bogus Bonus and Email
I joined High 5 Casino, a sweepstakes coin casino. I received an email (attached) that I had 5 Sweepstakes Coins to claim. I followed the link, ...
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Unresolved
The Money Factory Casino - Please Help With Redemption
$300
Unresolved
The Money Factory Casino - Please Help With Redemption
Hello,I am owed $300 for 2 weeks now. It says to allow for 0-72 hours for payouts to be processed and its been 8 days now. They do not respond to my ...
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Unresolved
Rolla Casino - Refusal to pay owed winnings without valid justification
$100
Unresolved
Rolla Casino - Refusal to pay owed winnings without valid justification
I am filing a complaint against Rolla.com, operated by MW Services Limited (Gibraltar, company reg. no. 120828), for refusing to pay $100 USD owed to ...
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Unresolved
Zula Casino - Missing payout
$1,650
Unresolved
Zula Casino - Missing payout
On July 4th I hit for 1650 and I immediately cashed out and I have not received my payments and it is now July 14th so I contacted them they said that ...
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Unresolved
Pulsz Casino - Verification of payment
$1,050
Unresolved
Pulsz Casino - Verification of payment
I have submitted my paperwork 2 times and have attempted to have my cards verified to be able to redeem my winnings. I have stopped receiving ...
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Unresolved
Sixty6 Casino - Closed Account with 110SC in it
$110
Unresolved
Sixty6 Casino - Closed Account with 110SC in it
I couldn't cash out. They've rejected all 3 of my banks with this response:"We’d like to inform you that your recent withdrawal request was not ...
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Unresolved
Zula Casino - Have been trying to get verified and redeem for several weeks
$16,558
Unresolved
Zula Casino - Have been trying to get verified and redeem for several weeks
I am a regular player at multiple online casinos and have never once had a problem with getting my identity verified. With Zula, it has been a ...
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Unresolved
DingDingDing Casino - Sweepscoins revoked redemption request and refund denied
$680
Unresolved
DingDingDing Casino - Sweepscoins revoked redemption request and refund denied
I purchased several packages on the site DingDingDing amounting to over $680 which included gold coins and "Sweepscoins." Sweepscoins allow the user ...
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Unresolved
Legendz Casino - No verification or withdraw
$558
Unresolved
Legendz Casino - No verification or withdraw
I've been trying to withdraw for around 4 days now, and I've been going back and forth with their guest web support and email team about "verification ...
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Unresolved
GummyPlay Casino - GummyPlay won't process my payment blocked my account
$100
Unresolved
GummyPlay Casino - GummyPlay won't process my payment blocked my account
My account is fully verified. I started with a daily login bonus and managed to get it up to about 140 USD. I played it down to 100 USD and attempted ...
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Unresolved
The Money Factory Casino - Money factory in violation of 14 day redemption policy
$650
Unresolved
The Money Factory Casino - Money factory in violation of 14 day redemption policy
I have been awaiting 3 redemptions with The Money Factory one on 6/11/25 and two on 6/25/25 for a total of $650. Trust Pilot and Reddit have countless ...
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Unresolved
The Money Factory Casino - Withdrawal month delay
$103
Unresolved
The Money Factory Casino - Withdrawal month delay
I haven’t received my withdrawal and it’s been over a month now. They told me twice they have prioritized it and they will update me but haven’t ...
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Unresolved
The Money Factory Casino - Not paying my redemption
$807
Unresolved
The Money Factory Casino - Not paying my redemption
I've lost hundreds, and I finally won in June for 807.00. I put in my redemption on June 27th 2025, I'm verified, I used my bank card, I won with my ...
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Unresolved
Legendz Casino - Refusing to allow me cash out
$2,000
Unresolved
Legendz Casino - Refusing to allow me cash out
After winning 2 thousand dollars on slots yesterday, they are refusing to pay me out. After asking me to re-verify my bank statement, they said I was ...
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Unresolved
Sixty6 Casino - Not getting redemption
$700
Unresolved
Sixty6 Casino - Not getting redemption
I have been a loyal player on Sixty6 since they opened. I visited the site often and randomly got coin packages when I had the extra money to play. ...
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Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
$10
Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that ...
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Unresolved
WOW Vegas Casino - Super cash incorrect payout
Unresolved
WOW Vegas Casino - Super cash incorrect payout
This has been going for months as I only get a response every 2 weeks. I was spinning $2 and hit the bonus feature and it was treated like I played $1 ...
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