Unsolved are the complaints that are closed due to inactivity of the casino. Read through the list of unsolved complaints on this page.
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Unresolved
Sixty6 Casino - Given verification and refusing payout by constantly stating verification rules
$110
Unresolved
Sixty6 Casino - Given verification and refusing payout by constantly stating verification rules
I have given them 3 different types of verification. A government issued drivers license that was denied cause it’s a commercial driving license ...
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Unresolved
The Money Factory Casino - Not being paid on a timely matter
$5,000
Unresolved
The Money Factory Casino - Not being paid on a timely matter
I put in a redemption on August 23 at that time of redemption. It said 24 to 72 hours that passed then they told me 14 business days that passed and ...
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Unresolved
WOW Vegas Casino - Verification failed and no reply from support
$3,582
Unresolved
WOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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Unresolved
Crown Coins Casino - 3171 removed with no clear explanation
$3,172
Unresolved
Crown Coins Casino - 3171 removed with no clear explanation
I requested a redemption for $3,171.90 from CrownCoins Casino earlier this week. The request was later rejected, and my entire SC balance was removed ...
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Unresolved
Zula Casino - Jackpot won denied redemption and closed account
$26,000
Unresolved
Zula Casino - Jackpot won denied redemption and closed account
Hello, I’ve spent thousands here at the Zula. I won about 26k. Tried to redeem then they wanted to do “reverify my account” then asked me for a ...
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Unresolved
Rolla Casino - Issues with verification customer support and payment of winnings
$7,000
Unresolved
Rolla Casino - Issues with verification customer support and payment of winnings
Hi, I have an account with Rolla Casino, I thought it was safe to use as I've heard amazing things about WOW casino, I was about to redeem the amount ...
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Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
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Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Unresolved
NoLimitCoins Casino - Denied winning two separate times followed by account blocked
$2,000
Unresolved
NoLimitCoins Casino - Denied winning two separate times followed by account blocked
On September 24th, I hit on NoLimitCoins Casino for 1300, then made a withdrawal request for 1000 and 100. Denied both times in an email after saying ...
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Unresolved
Zula Casino - Yet to receive redemption
Unresolved
Zula Casino - Yet to receive redemption
My redemption with Zula Casino for $100.19 dollars has been approved and said “paid” on the website for over the 7 business days, which is over ...
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Unresolved
Casino Click - Bank transfer approved but never received
$103
Unresolved
Casino Click - Bank transfer approved but never received
I verified my ID on 7-11-25 through 7-31-25. I redeemed a bank transfer for $103.02 on 8-1-25. Bank transfer was approved, but I still haven't ...
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Unresolved
Rolla Casino - Rolla will not respond
$150
Unresolved
Rolla Casino - Rolla will not respond
On Sept 28, I was playing at Rolla Casino and after purchasing a coin package, I won $150. I went to redeem my winnings, and it said I had to be ...
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Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
$1,000
Unresolved
Zula Casino - I have been locked out of my Zula account for almost a month since depositing 1000
I deposited 1000 dollars into my Zula account because of a promo offering a free 1000 on top. After playing for a few hours, my account was locked out ...
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Unresolved
Yay Casino - Yay casino will not pay my winnings
$100
Unresolved
Yay Casino - Yay casino will not pay my winnings
Three weeks ago was my first time playing at yay Casino which was on September 5. I won $100 and tried to redeem it at first. I had to be verified ...
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Unresolved
JackpotRabbit Casino - Refusal to pay winnings
$1,400
Unresolved
JackpotRabbit Casino - Refusal to pay winnings
I purchased a coin package with this casino. I won $1400 and went to verify. I’ve very recently moved but provided my ID, taking photos and ...
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Unresolved
The Money Factory Casino - Waiting on payout from Money Factory
Unresolved
The Money Factory Casino - Waiting on payout from Money Factory
I've been waiting since 9/7 for my payout, I'm fully verified, and they say it's a 24-hour wait for Skrill payout I have contacted them via email many ...
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Unresolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
$1,001
Unresolved
The Money Factory Casino - Well Past 30 Business Days and Counting for Redemption Request
I requested a redemption from The Money Factory on July 18. It is September 17 and I have not been paid. When asked on August 29 about the redemption ...
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Unresolved
Zula Casino - Verification going on for a long time
Unresolved
Zula Casino - Verification going on for a long time
On Sept. 16, 2025, my verification request to Zula Casino was denied. I reached out to support for help and to inquire why I was denied. The first ...
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Unresolved
Zula Casino - Zula redemption nonpayment
$5,500
Unresolved
Zula Casino - Zula redemption nonpayment
I made two separate redemptions from Zula casino that were both approved and marked as paid on September 12. One for $2500 and one for $3000. It is ...
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Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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Unresolved
WOW Vegas Casino - Fail to verify account
$3,000
Unresolved
WOW Vegas Casino - Fail to verify account
I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot. I have proof of a ...
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Unresolved
The Money Factory Casino - Redemptions pending
$1,100
Unresolved
The Money Factory Casino - Redemptions pending
I’ll be honest it’s only been 4 days so far for my 2 redemption requests of $450 and $650 but I am being proactive considering all the problems I ...
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Unresolved
RichSweeps Casino - Rejected redemptions and a failed processor
Unresolved
RichSweeps Casino - Rejected redemptions and a failed processor
I used this new site in late July until August. I had a total of over 20 redemptions marked "rejected". Their support staff had every excuse. When I ...
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Unresolved
The Money Factory Casino - Extremely Long Delay for Withdrawal
$286
Unresolved
The Money Factory Casino - Extremely Long Delay for Withdrawal
I have been waiting to redeem my game winnings for almost 30 days; initial request was sent/received on 8/12/25. Regarding redemption, their policy ...
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Unresolved
Pulsz Casino - Redemption not paid
$100
Unresolved
Pulsz Casino - Redemption not paid
I’ve been playing with Pulsz for a long time and never had any issues—I always got paid. But now, for the first time, I’m having a serious ...
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Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
$600
Unresolved
Zula Casino - Prize Redemption Payment shows PAID but I still haven't received payment
So if the prize redemption shows PAID wouldn't that mean the money should be in my account? Zula Casino's Transaction Log Says that they paid me out ...
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Unresolved
The Money Factory Casino - Waiting over a month for redemption still no progress
$300
Unresolved
The Money Factory Casino - Waiting over a month for redemption still no progress
I made a redemption for $350 July 8th after being told redemptions could take up to 14 business days. I waited 14 business days and they said they ...
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Unresolved
Zula Casino - My redemption is under review for a month
$9,500
Unresolved
Zula Casino - My redemption is under review for a month
I've been writing back and forth, I keep getting the same line "it's still under review". At first, it was 3-5 business days over and over again. ...
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