I filed a redemption on 3/24/26, and it still has not been processed.
They said 5 days. I keep getting the run-around every time I reach out to support.
They claim they escalated the situation multiple times, but it’s still sitting there. I am fully verified, and so is the card I used to redeem.
I would like for them to process my redemption asap as they promised it would only be 5 days.
This is unacceptable, and they owe me money!
AskGamblers
Dear @StrawOyster334,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
AskGamblers
Dear Moonspin Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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