Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Casino Complaints

Moonspin Casino - Month long redemption

91 hours left for Moonspin Casino to respond.
Follow

Complaint Info

Disputed casino

Moonspin Casino
4 hours ago

I filed a redemption on 3/24/26, and it still has not been processed.

They said 5 days. I keep getting the run-around every time I reach out to support.

They claim they escalated the situation multiple times, but it’s still sitting there. I am fully verified, and so is the card I used to redeem.

I would like for them to process my redemption asap as they promised it would only be 5 days.

This is unacceptable, and they owe me money!

AskGamblers
4 hours ago

Dear @StrawOyster334,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.