Complaint #4 Acebet Casino

Account banned and 426 USD withheld unable to contact support

By omigirinyah

2 months ago

My account was permanently banned for “TOS violation” without any clear explanation.

However, the main issue is that the casino is currently withholding my remaining balance of 426 USD and refusing to process my withdrawal.

I attempted to resolve the issue through multiple channels:

Live chat: my messages were ignored and I was eventually blocked from sending further messages

Email support: I was redirected back to live chat, which I can no longer access

As a result, I am unable to communicate with the operator while they continue to hold my funds.

I am requesting the immediate withdrawal of my remaining balance of 426 USD.

I can provide all necessary evidence, including screenshots of my account status and communication attempts.

Disputed Casino Acebet Casino

Reason Account closure

Amount $426

Discussion

AskGamblers

• Support Team

2 months ago

Dear Acebet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Acebet Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $1,053

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Acebet Casino Complaints

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