Complaint #345 Pulsz Casino

Account deletion and failure to withdraw

By Elijah_Seay

6 months ago

I am submitting this complaint regarding withheld winnings, an unjustified account closure, and an incorrect claim of third-party payment method use.

I accumulated approximately $10,000 in winnings on Pulsz and submitted a withdrawal request. Shortly after initiating the withdrawal, my account was locked during the verification process.

I fully cooperated with all verification requests and submitted all documentation available to me. The primary issue arose when I was repeatedly asked to provide an Apple Pay statement showing transactions made to Pulsz.

However, this document does not exist. Apple does not generate official statements for Apple Pay transactions when a third-party debit card is used through the Apple Wallet. I clearly explained this to the company and offered multiple reasonable alternatives, including:

• Official bank statements showing my name and account details

• Apple Pay transaction history

• Additional verification of my identity and payment method ownership

Despite this, my explanation was ignored, and the same request for a non-existent document was repeated.

It is important to note that I have already successfully completed a $3,000 withdrawal to the same bank account previously. This confirms that my payment method was already accepted and verified by the company. There has been no change to my account ownership since that time.

Additionally, I was contacted by the Pulsz VIP team, congratulating me on my winnings, and was even sent a celebratory package. This demonstrates that my winnings were acknowledged and my account activity was considered valid prior to this dispute.

Following my inability to provide a document that does not exist, I received a notice stating that my account was permanently closed due to alleged “third-party payment method use.” This claim is incorrect. The associated bank account used for the transactions is in my name, and I am fully able to provide documentation verifying ownership.

I believe this issue may stem from the use of Apple Pay, which utilizes a device account number that differs from the physical card number. However, they accept Apple Pay as a payment method on their site, and this is still directly linked to my personal debit card and does not constitute third-party use. They also verified the account number on Apple Pay and that it is linked to my debit card.

The company has refunded a single deposit (that I did not request) but is refusing to pay my legitimate winnings based on an unsupported and incorrect claim.

I am requesting that my withdrawal request of $10,000 be paid in full to the account that I requested it to be deposited in (which again, is already a verified account with successful deposits)

I am fully willing to provide any documentation necessary to verify my identity and ownership of my payment methods.

Disputed Casino Pulsz Casino

Reason Declined payment

Amount $10000

Discussion

Elijah_Seay

6 months ago

They have sent me an email asking for verification of the Apple Pay and/or a bank statement. I’ve already sent in verification for Apple Pay that they’re asking for, that was approved previously. And, I’m waiting for my March statement to come out so I can send it in. I am locked out of my account so, I can’t upload it within my account like they are requesting me to do. I will update with a screenshot of their email and proof that I am locked out of my account

Elijah_Seay

6 months ago

(pt.2 of email chains) - I’m not certain they uploaded in order, but I do have all my ducks in a row for this case and 100% intend to take it further if not resolved immediately

Elijah_Seay

6 months ago

(continuance of email chains)

Elijah_Seay

6 months ago

Pulsz has yet to respond via email. Below I will attach our email threads for documentation purposes and proof of the celebratory package they sent in the mail. (My phone number and address are marked out for my protection) I will be seeking legal counsel if this isn’t resolved as they have not only denied my winnings but they have also gained access to all of my personal information.

Pulsz Casino Complaint Stats

Resolved 56 / 175

Avg. Amount $10,382

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Pulsz Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 48 out of 149 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Pulsz Casino Complaints

See all complaints for this casino

Not paying redemption

I recently hit for 10k on pulsz and after proving 1 of the 2 payment methods they have locked me out of my account ! I have sent them every document possible everything in my name , the bank I redeemed to in my name and now they have locked my account and haven’t sent me any emails explaining why. I’m starting to think pulsz is trying to scam me ! I hope people see this and steer far away from them!

Unresolved

$10,000

570 USD not paid

My Pulsz account is ID 316r6p (email: [email protected]). I have 4 pending redemptions since August 29, 2025 totaling $570 that were verified but never paid:

- ID 13396044 - $200

- ID 13393683 - $100

- ID 13392722 - $100

- ID 13392352 - $170

Payment method: Trustly bank ****8892. I already had 3 previous successful withdrawals, so my account was fully verified.

Pulsz closed/restricted my account, but their Terms say pending verified redemptions must still be processed and paid. Support only sends an automatic bot reply and does not resolve.

I request AskGamblers' help to get my $570 paid.

Amount disputed: $570 USD

Unresolved

$570

Payout delayed

I have had a pending withdrawal since August 22nd from Pulsz.

I am withdrawing a 10k amount and have been asked to re-verify my account. After numerous back-and-forth exchanges sending documents, it was approved, and I was assured I would have my funds in 24 hours.

I send emails for updates and never ever get a response back from them. When I use the chat function, they always say they will escalate it and get right back to me, which they never do. 6 months ago, it took 2 weeks to claim 800 dollars from them due to a reverification.

There are plenty of reviews out there about Pulsz not paying.

I am an icon status player and would like to be paid what is owed to me.

I have deposited thousands and thousands on this site, and they have no problem taking it from me.

I will be following up with a complaint to the Attorney General if this does not get resolved.

Unresolved

$10,000

Pulsz locked my account after winning prize no chance to verify full identity

I have been using Pulsz for several months and have never cashed out. I finally won around 500 and was going to redeem. Clicked redeem -> verification window pops up -> submit ID.....before it is even processed, I am signed out and when I try to login it says "account locked"

I was not provided a reason, I have submitted a ticket. I live in a non-restricted state, and have used other similar site and redeemed with no problem. Pulsz scammed me.

Unresolved

$500

Refusing to pay out even though i was able to spend money

For a few months now pulzs has had my account restricted stating that I am part of some lawsuit that I'm not a part of nor have I ever signed anything saying I was part of it. This morning I just checked in on it and it was allowing me to bet money so throughout the day I spent almost 2,000 and I went to go redeem my winnings and it's saying that I cannot redeem my winnings so they are legally taking my money and refusing to pay any winnings that is theft they allowed to spend momey amd now won't pay.

Unresolved

13K redemptions not paid since 18 days ago and completely left in the dark

I bought packs and played on Pulsz.com and won some money. I redeemed a total of $12592.50 in multiple transactions from 2/23 to 2/28. However, I've not been paid on any of my redemptions as of 3/10 today.

Pulsz promised 72 hour redemption. I've contacted them multiple times since 2/26. Each time they asked me to wait another 24 to 72 hours without any updates. Sometimes my messages/emails just get ignored.

I've completely verified my account, and previously passed multiple payment verifications requested by them. But this time it's different. They've restricted my account and they've not told me any reason why it's taking so long. They've not asked for any documents. They just left me in the dark. The support is useless they just repeat the same 24h to 72h wait time everytime I ask.

At this point I just want my money back. If they want to refund to my cards that's also fine.

Unresolved

$12,592

Account locked after I tried to redeem

I have redeemed before my account is verified.

I study deposits with them daily, and I went and tried to redeem, and they just locked my account.

I’ve emailed them, and they said they would get back to me within 72 hours, and that was five days ago

Now they don’t want to answer me at all. I’ve emailed them multiple times. I’ve searched up the numbers to call them. I’ve called them, and they just say that they’ll get back to me through email

Unresolved

Redemption requests

I made 2 redemption requests at Pulsz.

One for 2/27/26 for $899.20 and one on 2/28/26 for 1611.10.

The following day, they locked my account. I emailed support asking why I was locked and if I was going to receive the money I fairly won. They said they closed my account due to the terms and conditions where they reserve the right to close my account at their discretion. They said further correspondence would not be answered. So I violated no policies and they closed my account because I won 2500 dollars?

Does not sound fair or legal.

I have screenshots of my requests and their email response.

Unresolved

$2,510

Please send me my funds

Hello,

I have had a Pulsz account for a long time and have had several referrals on the account and redemptions in my account.

For some reason, when my winnings are a little more than usual, my funds don’t come right away.

I withdrew on the 22nd, it is now the 27th, the fifth business day, and my 475$ redemptions is still sitting in my account.

This is very unprofessional as no one answers the emails or phone you guys have on your website.

Please resolve this issue NOW!

Unresolved

$475

Pulsz not paying out

I’ve had a pulsz account for over two years. I won $1,200 9-10 days ago and still have not received my money. I reached out to customer support and they just give me the run around and send me to several different people. They tell me 72 hours for the documentation they now need, even though I’ve been verified, yet it continues to say pending review. It’s hard to get ahold of them and when I do it’s always somebody different saying basically the same exact same.

Unresolved

$1,200