Unpaid redemptions and double charges

Complaint Against: SweepsLasVegas (Digital Entertainment Development LLC)

I am submitting this complaint regarding a $900 redemption request that was approved by SweepsLasVegas but has remained unpaid for more than one month. The redemption request was submitted on 04/20/2026.

On multiple occasions, I have contacted customer support to inquire about the status of the payment. In response, I have received repeated assurances that my redemption remains in the payment queue and is being handled by the Finance Team.

Support has specifically stated in writing that:

* My redemption has been approved.

* My redemption has not been cancelled or denied.

* My full approved redemption will be paid.

* The redemption remains in the payment queue.

However, despite these assurances, the company has repeatedly refused or been unable to provide any estimated timeframe for payment. Each inquiry results in a substantially similar response stating that the Finance Team is processing the redemption and that I should continue waiting.

My concern is not only the length of the delay, which now exceeds one month, but also the complete lack of transparency regarding when payment can reasonably be expected. I have used multiple social casino platforms and have never experienced a redemption delay of this duration without any projected processing date.

Additionally, while the company claims the redemption is approved and awaiting payment, I continue to have the ability to cancel the redemption request. From a consumer perspective, this raises concerns regarding the redemption process and whether players are being encouraged to reverse pending withdrawals rather than receive payment.

I have retained copies of all correspondence with support, including written statements confirming that my redemption has been approved and that the full amount will be paid.

I am requesting that SweepsLasVegas provide a definitive update regarding the status of my redemption and promptly process payment of the approved $900 redemption request.

Greetings!

I am hoping for some assistance with SweepLasVegas. I have verified my account and placed a redemption for a $610.22 amount (not tied to any bonus) Wednesday night with instant redemption. When the redemption wasn't received I began looking through the website and found several portions of the site were stock template (insert email here) which worried me, so I did some research which gave me concerns ( I don't want to break rules and make accusations, I will share what concerned me though < external link removed > ). I reached out asking for details on what was happening and received an email stating I processed the amount correct and that my claim was being handled by the finance team that there was no timeframe that could be provided".

I reached back out a few other times, one even offering to cancel the transaction and just refund what I had spent ($275ish) because I'm concerned I may be out everything, and thought that might be an acceptable compromise to not have to deal worry about the situation as the operator.

Would you mind assisting? Everything may be legitimate, but between online literature, the website being incomplete, paying for instant payout not received, and not receiving communication, I simply have concerns that I feel would be beneficial with your help.

Complaint Against Sweeps Las Vegas – Unpaid Redemptions

I am submitting this complaint because Sweeps Las Vegas has not paid three redemption requests totaling $1,050, and they have not responded to my repeated attempts to contact them.

My account was fully verified through their KYC process before I submitted any redemption requests. My verification was approved.

I submitted the following redemption requests:

$200 — submitted on February 12, 2026

$350 — submitted on February 9, 2026

$500 — submitted on February 9, 2026

Total amount owed: $1,050.

Since submitting these requests, I have emailed customer support daily, often more than once per day, requesting updates and clarification. I have not received any responses to these emails. I do not have replies to attach because the casino has not responded at all.

However, I can provide:

• Screenshots showing my verification approval

• Screenshots of the redemption confirmations

• Screenshots of my sent email history showing multiple contact attempts

• Screenshots of my account balance

I have made every reasonable effort to resolve this directly with the casino before submitting this complaint.

I am requesting that Sweeps Las Vegas either:

1. Pay the outstanding $1,050, or

2. Provide a clear written explanation of why the payment has not been processed.

Thank you for reviewing this matter.