Online Casino Complaints

RooBet Casino - Offered me a bonus after I asked for account deletion

On May 4th, I emailed Roobet customer support and asking them to permanently delete my account, because I suffer from gambling addiction. Rather than ...

VulkanVegas Casino - Ignored self exclusion requests

Hello, I would like to file a complaint against Vulkan Casino. I submitted a request via email to [email protected] on April 4, 2021 to self ...

Casino Planet - No response to emails, pending withdrawal of £1,518

I've been waiting for a reply from Casino Planet since 2nd March 2021. I'm waiting on a payment of £1518 from last year and have been trying to get a ...

Raging Bull Casino - Unsubscribe from Spam emails

I have been getting three emails a day from raging bull casino and I've had nothing to do with them. I've tried to unsubscribe multiple times but no ...

PokerStars Casino - Account restricted and no response to any of emails

I have been playing on Pokerstars for over a decade now. I suddenly got a message saying a routine security check is due on my account and should only ...

PokerStars Casino - Casino account restricted

I've been playing a Pokerstars for about 2 years. 19/01/2021 I decided to play some casino games. I've remember that I have a Pokerstars account.I've ...

VulkanBet Casino - Waiting to be paid for over two weeks

From 19.02. 21 Waiting for payment. He says on the casino's website that he is waiting. I wrote to support. Vulkanbet, but so far I have not received ...

PokerStars Casino - Frozen account and withholding my money

I made a deposit of £150 on 11/7/20. The deposit was successful. Immediately after I had a pop up saying my account had been frozen. I do not know ...

Wixstars Casino - Waiting for payout for a long time

I had a payout of $3,000 they said 3 - 5 business days for the wire transfer to get to me. I asked when it was sent, first was told the 18th, then ...

Casino Sinners - Delayed self-exclusion request

I have requested the above site casinosinners.com to close my account since 28 the of January 2021. I have gambling problems and i can not control my ...

CasinoEuro - Broken regulations with payment

Sorry, i didnt add a screenshots to previous complaint. It was concerned my payment of winings at value of 4750 PLN witch i havent't recieve yet. ...

Spin Casino - Cant get my money out

I made 3 deposits on Spin Casino - never used a bonus. I got lucky and won $2025.22. I submitted my drivers license, my passport (twice), my utility ...

22bet Casino - Withdrawal issue with bank cards

I have been trying to withdraw my funds from the site for the past two weeks. Every time i tried to withdraw my funds the option is not available in ...

Slottica Casino - Withdrawal Options not on account

HelloI signed up to Slottica Casino and deposited with my card. When attempting to withdraw they don't have the option to withdraw via bank transfer. ...

Ruby Slots Casino - Money wire transfer

I put in for my withdrawls 12/21/2020 they said all my info was verified weeks ago.my bank still haven't recieved my money yet.now i can't reach them ...

Raging Bull Casino - Spam Emails

I've been receiving several spam emails that appear to be from Raging Bull Casino, but the sending email address is typically a random email address/ ...

Pocketwin Casino - Allowed to deposit money after self exclusion

Hi. I requested a self exclusion from this casino they told me on January 11th that my exclusion had been enacted. They then preceeded to send me ...

PokerStars Casino - Playing privileges have been revoked without correspondence

I logged into my account for the first time in over a year on Friday 27th March 2020 with no issues. I went to play in a Home Games tournament the ...

Stelario Casino - Permanent self exclusion lifted removed without my knowledge

I've played at Stelario on 2 days. Dec 3rd 2020 when I lost 811€ and Jan 1st 2021 when I lost 471€. So in total my demand is all my losses of 1282 ...

SlotWolf Casino - Sending spam SMS message to non-registered persons

I have never had any contact with a company called slotzwolf/slotwolf. But they have send me a spam sms without any prior approval. This is forbidden ...

Live Casino - Cashback account changed to Match Up account after deposit

Hi askgamblers team,Today i was very surprised about LIVE CASINO behaviour. Few weeks ago, I created my live casino account and chose CASHBACK LINE ( ...

EvolveCasino - Refuse to self-exclude me despite letting them know about my gambling addiction

Dear AskGamblers I have tried to sent you this case before, but you told me to wait for answers from the casinos regulator. I told you that they ...

Lucky 31 Casino - Trouble to deposit in this casino for more than one month

Good morning,I m having an issue with the deposit in Lucky 31 casino. I m VIP Platinum and i Got a Vip Manager to help me with my problems. So about a ...

RooBet Casino - SELF EXCLUSION request ignored

I am writing you because I don’t know what to do and I’m hoping you can help me somehow. I am attaching (NOT SURE IF I DID IT RIGHT as there is ...