Other issues

Casinostugan - Failed in recognizing self-excluded player

The 4. November 2014 i first self-excluded from mobilbet.com for 6 months, which is operated by Co-Gaming limited. A few days later i was able to ...

Jackpot Jungle Casino - Advertises Free Bank Wire, but says there's fee?

Off a $60.00 deposit without a bonus attached. I won $651.63 at JackpotJungle Casino. I found out after placing a withdrawal that as per there terms ...

Crazy Vegas Casino - Closed my account due to self-exclusion in another brand, but refused to return my deposit

On 20 February, I deposited $350 with Crazy Vegas Casino. After playing a few games, my account was closed, without warning or notification. I had ...

Spin Palace Casino - Unauthorized withdrawal from my credit card

I joined this casino about a month ago but have never been able to log in as it says user name or password incorrect. Then I went to go shopping for ...

Coral Casino - Refusing to comply with their own responsible gaming policy, previous self-exclusion not honored

Coral let me open and deposit 400 in a new account. Even though I self-excluded an account years earlier which in their words "was never to be ...

Thrills Casino - Allowed me to reopen account although a permanent self-exclusion had been in place

Self excluded my self in october last year from Thrills. (see attached file) They have let me reopen an account, using my same mobilnumber as last ...

Euro Play Casino - Not helping me with my gambling problem

Short story: I asked several times by email, by phone and on live support to close my account immediately due to a gambling problem. Then Euro Play ...

Vegas Strip Casino - Approved Withdrawal Split Without My Consent

On 04/29/2015, I requested a bank wire withdrawal for $2,252.00 On 05/06/2015, my withdrawal was approved surprisingly for only half of the amount $1, ...

BetHard Casino - Removed my entire balance, even my own deposit

I made a deposit and got a bonus. First bet I made I lost. It was too big in size. I realized that I made a too big of a bet, and asked support if ...

Wild Jack Casino - Failure to recognize self exclusion

Hello I opened an account with WildJack Casino about 10-12 days ago. I have never played here before, I came across the casino and decided to give it ...

Whitebet Casino - Not honoring their own Responsible Gaming Policy

Hi i had an account at Redbet.com few months ago, which i decided to close permanately. Few months later i decided to registrate at Whitebet.com which ...

Betsson Casino and BML Group unfair at responsible gambling

So basically I was self excluded from a site owned by BML Group called Eurocasino. I am also self excluded from Harrycasino and Mrsmith casino which ...

VegasBerry Casino - Constantly refusing to close my account despite problem gambling being mentioned

I have asked them several times to close my account permanently because I have a gambling problem but they say that they need a signed copy of all my ...

Red Flush Casino - Real money deposit converted into bonus funds?!

i made deposit, took 50% match, i played and lost ALL. my balance was 0.00. i had to make another deposit if i wish to continue to play, as i did this ...

Hippodrome Online Casino - Okay to void winnings due to a self-exclusion, but not okay to refuse a refund of all deposits?!

Hello guys, My bad experience with Hippodrome Casino is like this: >> On 18/03/2015 I received a newsletter from Hippodrome Online casino with ...

Wild Jack Casino - Claimed I am under self-exclusion in another casino, but refused to refund my deposits

I made several deposits in this casino the other night, totalling approx .$450. Then mid play they locked my account saying I had asked for self ...

Casino Midas - No self exclusion allowed. No Licence held with the Gambling Commission to offer remote gaming in the UK.

Hello I have recently been playing at Casino Midas and deposited £200. I got my balance up to £650 and decided i would like to withdraw. The ...

Jackpot City Casino - Host lie about a promo bonus to get the player to deposit.

Hi my name is Johnny aka ( Huu Kong Nguyen ) I been playing at jackpotcity for about 5 years now. My username is JCM61449267446. On the 14/03/2015 I ...

Casino Floor violating its own self exclusion policy

Due to my compulsive gambling I requested recently to be self excluded from casinocruise.com owned by oddsmatrix , 2 weeks ago I opened an account ...

Ladbrokes Casino - Not Honoring Its Own Self Exclusion Policy

Good Evening, I have been self excluded from Ladbrokes since 2009-2010 because of gambling problems. I have excluded myself from a number of ...

MoonGames Casino - Let me register and deposit although I am self-excluded in another Cassava brand

Hi let me start by saying I'm a compulsive gambler. Today I opened an account with moon games and deposited £20 by paypal. When the payment went ...

Tiger Gaming - Not helping me with my gambling problem.

Tiger Gaming is not helping me with my gambling problem. On 30 march 2014 after asking to close my account permanently and never let it be reopened ...

Crazy Spins Casino - Refusing to comply with Responsible Gaming policy

I self-excluded from this casino some while ago. I am getting emails from them virtually every other day even though I have requested numerous times ...

Lucky Nugget Casino - Refusing to comply with my request of a self exclusion

I have sent many emails regarding the closure of my accounts with this casino as well as every affiliate casino that they are involved with to no ...