Balance from 10000 went to 989 EUR

Dear AskGamblers Team,

I would like to submit a complaint against Amonbet Casino about my canceled 1365 USDT withdrawal, voided balance, and disabled account.

Amonbet canceled my 1365 USDT withdrawal, voided my balance, and disabled my account, claiming "abusive behavior" and activity on unspecified "related projects." I deny breaching their (or any other site's) Terms and Conditions. I asked them to explain exactly what they are accusing me of and what they are basing that accusation on, but they did not reply within 7 days. I am asking for my balance to be reinstated and my winnings to be paid.

On 30 March 2026, I made my second deposit of 1000 USDT at Amonbet and used their second deposit bonus. I completed the wagering requirements on bonus-eligible slots and then requested a withdrawal of 1365 USDT. I was also asked to complete KYC, which I did.

On 9 April 2026, Amonbet sent me the following email:

"Your cash-out request of 1365.0 USDT was canceled.

Following a comprehensive review of your account and related activity across projects, we have identified patterns consistent with abusive behavior and violations of our Terms and Conditions.

Under our internal AML policies, we reserve the right to restrict withdrawals, void winnings, and adjust balances where abusive, fraudulent, or otherwise non-compliant activity is identified.

Given the above, your current balance and/or pending withdrawal has been voided. The funds have been offset against previously withdrawn amounts obtained through abusive activity identified on a related project operating under the same license.

This decision has been made in accordance with our Terms and Conditions and is considered final."

In other words, they confiscated my balance over alleged "abusive behavior" connected to an unnamed "related project," relying on unpublished "internal AML policies." I fully dispute this decision. I did not breach Amonbet's (or any other site's) T&C. I did not engage in fraudulent, abusive, or other non-compliant activity.

I also emailed the casino directly and asked them to explain which exact clause of their T&C they rely on, what specific breach they are accusing me of, what "related projects" they are referring to, and what licensing and company details apply to my account. I did not receive any response within 7 days.

I am asking Amonbet to reverse this decision, reinstate my 1365 USDT balance, and pay my winnings in full. If they believe they have the right to withhold any amount, they should clearly explain the basis for that and provide the information requested above.

I would appreciate AskGamblers' help in getting a proper response and a resolution from the casino.

Thank you for your help.

Best regards,
Manfred

I am filing a formal complaint against Amonbet regarding my withdrawal of 69,000 HUF. I have been waiting for several days, and the request is still "Pending."
I have played with my own deposited funds (no bonuses), and I have met the x1 wagering requirement. This was explicitly confirmed by their live support agent, Natasha, on December 30th. Despite this official confirmation and my account being fully verified, the finance team has not approved the payment.
When I contacted support again today, agent Jovan provided only template responses about "standard procedures" and mentioned a 7-business-day timeframe, which contradicts the earlier confirmation that everything is already in order. My emails to their support department remain unanswered. I believe the casino is intentionally neglecting my request. I am asking AskGamblers to help me receive my funds.