Case Closed, But This Behaviour Must Be Flagged!!
Thank you, AskGamblers, for resolving my case. Without your involvement, I truly believe I’d still be waiting. For that, I’m grateful. But let’s be clear, this case is not truly “resolved,” because what I went through over the past thirty days left damage that goes far beyond just recovering my funds.
From the start, everything was fully verified. There was a third-party involved, but there was no wrongdoing of any kind. We were transparent from the beginning and provided all documentation—without even being asked in some cases. I understood the verification process and complied with everything that was required. But I also saw early on that something didn’t feel right.
It started even before I lost access to my account. When I saw the initial verification dragging on unnecessarily. That’s when I started documenting everything—screenshots, emails, live chats—because I knew I had a large balance on the platform, and I strongly suspected they would try to stall or block withdrawals. And let’s be honest: any normal person would understand that when a gambler is kept waiting with their money stuck inside the platform, the longer they stay, the higher the chance they lose it. That’s not accidental—that’s a system built on delay.
I want to make it very clear: I committed no wrongdoing. I understand it was a large amount—fourteen thousand euros, of which eight thousand was frozen—but this is a casino. Players win, players lose. That’s the nature of the platform. But in this case, the house didn’t just “win”—it professionally stalled. It was no longer a delay for due diligence—it was a deliberate tactic to hold onto funds for as long as possible.
When I first requested a manual withdrawal, I was told to “wait until the technical issue is resolved.” Fine, I waited. But that same technical issue lasted for weeks. I kept asking, and they kept refusing. Then suddenly, three to four weeks later, they told me I could now request a manual withdrawal—as if I hadn’t already been doing that since day one. That’s not a delay. That’s pretending I hadn’t asked.
The live chat was the most frustrating part—absolutely copy-pasted replies, word for word, no matter who I spoke to. Every conversation felt like hitting a wall. The email support wasn’t robotic, but it also wasn’t helpful. They never moved anything forward. They just stalled whenever it was in their favour. When it came to public reputation—like replying on this forum—they answered immediately. But over email? They promised replies within two business days and then answered on the third—only to say “we’ll update you after the weekend.” That’s five-day stretches of silence, repeatedly. Intentional delay, masked as routine.
This wasn’t just about the money. I was on vacation. What should’ve been time to rest was spent checking emails, writing messages, refreshing support pages, and being ignored. Three to four weeks of emotional stress, frustration, and wasted time—all because of a technical issue that was their responsibility, not mine. And when you’re at fault as a company, the burden is on you to help the user, not bury them in loops.
What I went through wasn’t unique. I’ve read the reviews on this site—many others describe the same cycle: deposits go smooth, withdrawals become hell. It’s a pattern, not an accident. That needs to be called out.
[By the way there is no limiet or any verification needed to deposit.] (MGA)
And again: I’ve saved everything. Every single screenshot, email, and timestamp. I don’t have the energy right now to compile it all, but if anyone questions what I’ve written, I can share everything through a link. The facts are all there.
AskGamblers—you helped close this case, and I appreciate that. But let’s not pretend this was handled properly (on their side). It took a month of pressure for them to release funds they never had a right to hold this long. That’s not a system issue. That’s a design choice.
I wish they just told me “”under investigation”” I would’ve gave them all the time in the world, I had nothing to lose. But a technical issue on their side doesn't give them the right to hold funds for this long. I never doubted nor mistrusted them to begin with, but knowing that they could’ve helped me in the best possible way to get my funds back while fixing their technical issues on their platform, nope they did the exact opposite!
Finally, I request that my personal name and identifying details be removed from the public version of this complaint. Let the facts stay—it’s important others see them—but I’d prefer and appreciate it if you could take out my personal information.
Thank you again.
