Complaint #2288 Dafabet Casino

Deposit money is not credited to my game account

By Vijay K.

5 months ago

Deposit money of ₹10,000, still not credited to my game account it’s been 17 days, still, I’m not getting any response from dafabet support Service just telling still the money should be secured from the third party. Even after submitting all the transaction details to them. They are just telling still you have to secure the money from third party. I request ask gambler to help help with my concern.

Transaction ID. 483480953
Transaction amount 10,000
Transaction date 2/1/2026

Even I am attaching all the transaction detail and ask gambler. Please help with my concern as soon as possible. Thank you.

Disputed Casino Dafabet Casino

Reason Other

Discussion

AskGamblers

• Support Team

5 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Inactive user

5 months ago

No this new fraud u ppl r doing I have share all the details and the transaction is successful transfer to your third-party

Dafabet Casino

• Representative

5 months ago

Dear customer,

Please be advised that our payments partner has not yet received the funds. If the amount was deducted from your account, we recommend contacting your bank to request a refund.

Thanks,
Dafabet

Inactive user

5 months ago

It’s been 31 days still u people r tlling same
I dono when u ll solve this issue I think again u people ll close this complaint as unsolved

I request ask gambler to look into this problem, please

Dafabet Casino Complaint Stats

Resolved 1315 / 1380

Avg. Amount $1,110

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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I have been experiencing serious withdrawal issues

Hello AskGamblers Team and Dafabet ,

I am submitting this complaint regarding my Dafabet account because I have been experiencing serious withdrawal issues.

I have been a Dafabet customer for a long time, and my account is fully KYC verified. Despite this, my withdrawal requests are repeatedly being rejected or significantly delayed without any valid explanation. I currently have a balance of more than 350,000 in my account, and I am unable to withdraw my funds.

I have contacted Dafabet's live chat support numerous times, but the experience has been extremely disappointing. Most responses appear to be automated, and even when I am connected to a human agent, I receive generic replies that do not address my issue or provide any meaningful assistance. Despite repeated follow-ups, my issue remains unresolved.

I have attached all relevant evidence, including proof of my KYC verification screenshot.

I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

For privacy reasons, I respectfully request that my Dafabet User ID is not displayed publicly on the complaint page. However, you may share it privately with Dafabet if it is necessary to investigate and resolve my complaint.

Thank you for your time and assistance. I sincerely hope for a fair, timely, and positive resolution.

Kind regards,

94h left

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Deposit amount not credited yet to my account

On 1st July made deposit of Rs 14000 to casino using phonepe UPI the transaction successfully completed and money debited but when I check the dafa account it's not there and the staff saying it's not secured still and asked me to send the transaction details. I sent them but it's 5 days now no update about my money.

92h left

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Deposit issue on sport section

I did deposit on 4th june in morning approx 04:48 1000 inr it was gone pending
8 continuously deposit at 04:49 1000 it's successful i gave utr number to them but till yet they didn't provided deposit
All screenshot and screen recording are attached please have a look
Even i twice deposited 1k each but didn't get yet how it was safe

87h left

₹2,000

Both my deposits not credited for more than 68 days

Hello Dafabet Team,

Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

My 2 deposits of 40,000 & 20,000 INR has not been credited yet.

Transactions Details 1:

Transaction Amount - 40000 INR

Transaction Id - 510928663

Transaction Date - 15/05/2026

UTR number - 650130564797

Transactions Details 2:

Transaction Amount - 20000 INR

Transaction Id - 507250645

Transaction Date - 26/04/2026

UTR number - 611664289394

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they dont respond to me and end the chat manually on the Live chat.

On Support Call,

They always tell me same thing " As soon as possible it will be credited " but since last 2 months i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I hereby request Askgamblers to help me get back both my deposited amount as soon as possible.

I have attached The Live chat conversations below and also my deposit payment slip along with the UTR number of my payment.

86h left

₹60,000

Withdrawal again and again declined

Dear Dafabet Support,

I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 519991602

Withdrawal Amount: ₹890

My withdrawal request has been pending for an unreasonably long time, and despite waiting patiently, I have not received the funds or a satisfactory explanation for the delay.

62h left

₹890

Withdrawal and verification not done at Dafabet

Dear Askgamblers team,

I would like to inform you that my account verification has been pending for over 5 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. Due to this delay I am unable to withdraw my winnings and my withdrawal is also showing as pending.

I have contacted Dafabet’s chat support and have gotten nowhere with them so I would I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without any further delay.

Thank you for your support.

Resolved

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10000

Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.

I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

bswathi9191

63h left

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Deposit 20000 not credited

am submitting this issue with Dafabet because my deposit issue has remained unresolved despite their acknowledgment.

I made a ₹20,000 deposit, but the amount was debited from my account and has still not been credited to my Dafabet wallet.

On 12 May, Dafabet confirmed via email that they had received my deposit follow-up request for Transaction ID: 505410481 and generated Ticket #869637. They informed me that their Payment Customer Support team was reviewing the transaction and that the funds would be credited once the review was completed.

However, despite this confirmation, my ₹20,000 is still missing, and I have not received any meaningful update or resolution. I have patiently waited and fully cooperated with their support team, but the issue remains unresolved.

I kindly request AskGamblers to intervene and assist in resolving this matter by ensuring that Dafabet either credits my ₹20,000 deposit to my gaming wallet or refunds it to my original payment method without any further delay.

Details:

Username: < sent to the casino >

Deposit Amount: ₹20,000

Transaction ID: 505410481

Support Ticket: #869637

I have attached Dafabet's email confirming that they are reviewing my deposit issue as evidence. I appreciate AskGamblers' assistance in helping resolve this matter.

86h left

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Deposit not credited for many days

On 10/06/2026, I deposited ₹25,001 (INR) via PhonePe UPI. The amount was successfully debited from my bank account, but it has still not been credited to my gaming wallet.

The deposit history on the platform continues to show the transaction as "Pending", and my funds have not been reflected in my wallet despite the successful payment.

Deposit Details:

Amount: ₹25,001 INR

Date: 10/06/2026

Payment Method: PhonePe UPI

Deposit ID: 516654209

UTR Number: 851516356418

I kindly request that AskGamblers assist in contacting the operator to verify this transaction and ensure that my deposit is either credited to my wallet or refunded to my original payment method as soon as possible.

Thank you for your assistance.

86h left

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Delaying verification more than 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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