Complaint #2320 Dafabet Casino

Bet won but dafabet show as loss

By DHIRENDRA650

8 months ago

I am filing a complaint against Dafabet for incorrect settlement of live ball-by-ball cricket bets during the match Ashes vs Afghan Tigers (T20 Champions Trophy 3rd Edition).
Dafabet has settled multiple bets as LOST, even though the selections were clearly correct according to the live video stream of the match, for which I have screenshots as evidence.
Disputed Bets & Correct Outcomes:
Bet 1
Bet ID: 2881143825
Market: Total runs in over 10 delivery 6 – Ashes (Live 1st Innings)
Selection: OVER 0.5
Stake: ₹100,000
Odds: 1.68
Dafabet Settlement: LOST (Incorrect)
Correct Match Event:
10th over, 6th delivery = 1 run
➡️ Since 1 run was scored on the 6th delivery, the OVER 0.5 selection SHOULD BE WON.
Bet 2
Bet ID: 2881146552
Market: Total runs in over 11 delivery 6 – Ashes (Live 1st Innings)
Selection: UNDER 0.5
Stake: ₹20,000
Odds: 1.98
Dafabet Settlement: LOST (Incorrect)
Correct Match Event:
11th over, 6th delivery = 0 runs
➡️ Since zero runs were scored, the UNDER 0.5 selection SHOULD BE WON.
Bet 3
Bet ID: 2881146314
Market: Total runs in over 11 delivery 4 – Ashes (Live 1st Innings)
Selection: UNDER 0.5
Stake: ₹91,271.43
Odds: 1.99
Dafabet Settlement: LOST (Incorrect)
Correct Match Event:
11th over, 4th delivery = 0 runs
➡️ Since zero runs were scored, the UNDER 0.5 selection SHOULD BE WON.
Evidence Provided:
Screenshots from the official live video stream clearly showing:
10th over, 6th delivery = 1 run
11th over, 6th delivery = 0 runs
11th over, 4th delivery = 0 runs
Bet slips with timestamps
Dafabet has failed to correct the settlement despite the evidence provided.
Total Amount in Dispute: ₹388,870.15
Resolution Requested:
I request Dafabet to review the official video feed / data provider, correct the incorrect settlements, and credit my rightful winnings.

Disputed Casino Dafabet Casino

Reason Other

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

7 months ago

Dear customer,

Please be advised that according to our terms, the company is not liable for errors regarding event details, such as dates, times, statistics, or odds. We reserve the right to correct any obvious errors to ensure the integrity of our markets.

Upon review, it has been determined that the bets in question were placed on markets containing manifest errors. In such cases, where the error is obvious, the company reserves the right to void the affected bets or adjust them to the correct market price. The company’s decision in these matters is final.

Thanks,
Dafabet

DHIRENDRA650

8 months ago

Dear sir,
They have void my winning bet also of that match. Apart from that they have lost my lost bets and void my winninv bets. I have complaint about 3 bets. And they have void my remaining winning bet of that match but keep lost the losted bets.

AskGamblers

• Support Team

8 months ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

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