Other issues

BGO Casino - Account locked due to previous self-exclusion but deposits and available balance refused to be returned

I previously had an account but self excluded. I joined again and deposited 300 pounds. I did not claim any bonuses. I was sent an email that I had ...

Slots of Vegas Casino - No communication after requesting them to combine payments

Hi username peralta23 this issue is about support team lack of communication but overall a legit casino. I've contacted live chat to see if my two ...

BetVoyager Casino - Mobile phone activation failure

In order to make my first withdrawal, for security reasons I have been asked to activate my mobile phone with a code they have sent me by their ...

Novibet Casino - Won't let me withdraw despite them wrongfully stating minimum bet for NetEnt blackjack game

I opened an account at novibet in order to play in the NetEnt live blackjack Standard (https://www.novibet.gr/Casino/game/NE_lcblackjack_sw). Before ...

Black Diamond Casino - Live Chat Function Not Available

I made a deposit that went into my casino account just fine, but am not able to access the Live Chat function to reach a rep. This is very frustrating ...

Jackpot Knights Casino - Unwanted text messages, not willing to unsubscribe

Jackpot Knights do not honor my request for not sending out unsolicited SMS promotions. I wrote them several times, but they just keep sending SMS ...

Power Spins Casino - Deposit money unfairly confiscated!

This website confiscated my whole deposit without any notice. There was absolutely no way to reach them except of emails, which they responded days ...

Slots of Vegas Casino - Delayed payment

Username peralta23 on July 7 2017 withdrawal approved for 1035.00 It's August 06, 2017 i know it could take a while to receive my payment do to the ...

Rizk Casino - Violating their own terms regarding Self Exclusion

The following is found under the ''Responsible gambling'' tab: ''We, as humans, need to look after ourselves in every aspect of our lives and should ...

Pocketwin Casino - Self exclusion request totally ignored

I had been spending a lot of money using phone bill and decided to self exclude, I first emailed pocketwin on 7/5/17 and didn't hear anything back. I ...

Vegas Spins Casino - Unintentional Multiple Accounts on ACTIVE self-exclusion with Cassava Enterprises.

Unintentional Multiple Accounts on ACTIVE self-exclusion with Cassava Enterprises. Also, relates to Reference # 170517-000524 Firstly I would ...

PlayFrank Casino - Self-Exclusion Period Not Respected

Hello, I had and account with Viks.com and unfortunately i lost around 1500 pounds. I contacted them stating i have a gambling problem and i want to ...

Jetbull Casino - refuses to return deposits.

I registered with Jetbull and lost approximately £4230. I was going to continue to play on the casino, however, today when I came to log in I was ...

NetBet Casino - Unfairly downgraded my Diamond Club Players level

Greetings, I have an issue with Netbet Casino in Romania. I've been a registered user at this casino for more than 1 year, and since the Club ...

OrientXpress Casino - Totally disrespectful towards any responsible gaming policies!

Hello i have a huge problem with OrientXpress casino,i tried from March 27 till now to close my account as i realized i have a big gambling issue and ...

Guts Casino - Self Exclusion with MT Secure Trade Ltd permanent but let me open account with Guts

I recently signed up and played on this new casino via the link from their their marketing email link. I have made a number of deposits and have lost ...

Novibet Casino - Restriction without reason forcing me to pay withdrawal fees

After placing one single $110 bet which returned about $190 novibet placed a restriction on my account. They did not inform me of this and I only ...

Jetbull Casino - Winnings Denied Due to previous Self-Exclusion

I recently registered with jetbull and won 4000GBP fortunately. Only to be told that i was not able to have my winnings due to a self exclusion from ...

Casino Estrella - Not allowing me to close my account and process withdrawals totaling $50,000 at the sane time

Helo askagmblers. Casino estrela, although sometimes i feel there a solid casino, but also trying to take me into circles to keep playing to make ...

24Bettle Casino - Not respecting my decision to self exclude myself.

Hi I have tried several times to permanently self exclude myself from this casino but they refuse to do so. I have in total 3 emails requesting ...

Silver Oak Casino - Severely Spamming

See the attachment. SilverOak is sending abnormal amount of emails They are not in the right mind . I have contacted support, i have never been ...

Foxy Casino - Self Excluded from 888 yet allowed to bet at Foxy casino therefore wwant my deposits refunded

I self excluded from 888 Casino back in March yet under the same email address telephone number, bank card and postal address and IP address I was ...

LSbet Casino - Violation of self-exclusion

I've requested to be permanently self-excluded from LSBet.com in August 2013. They asked me to send a letter as well as a photograph of myself ...

Malibu Club Casino - No answer back to multiple emails

Hi, more than one month ago i won 100€ from the *** 1 HOUR FREE PLAY *** promotion. I sent 3 emails with no answer back for know if im able to ...