Online Casino Complaints

Pots of Luck Casino - Self exclusion requested but not processed

I realized i was having a problem with gambling due to this i sent a email to kerching to self ban. I was gambling on their site pots of luck. I have ...

ComeOn Casino - Ignoring permanent Self-exclusion agreement

Hi Askgambler,Including more clear details about the selfexclusion this time.I selfexcluded myself from ComeOn 2015-06-06. I also stated the reason ...

Casino Superlines - Withdrawal problem

Hello, Im waiting more than 3 weeks to money. My withdrawal was aproved on 23.2.2020. Today is 09.03.2020 and i still dont have a money on my account. ...

Guts Casino - Self exclusion not detected, delaying deposit refunds

Hello,I was self-excluded with Gamstop on the 04/02/2020. In the same day I received the promotions from Guts casino on my email address and as a ...

Spinland Casino - Lost 360,000 NOK because their player protection tools didn't work

After dialogue with you on e-mail, I have sent the attachments/proofs there instead, because of sensitive information.Here you have a detailed ...

Viggoslots Casino - Self exclusion not honored

I have been asking to close my account since November last year due to my gambling addiction, I have sent 4 emails and asked on the chat line but they ...

Ruby Slots Casino - Withdrawal request

I requested a withdrawal on January 5 they said on January 17th that my check is being processed and I will have it within 10-12 business days from ...

EUSlot Casino - Let me open account and play despite several self exclusions on same license

Dear askgamblers I have several active self exclusions on the license N1 interactive Ltd. First bob casino, betchan casino, spinia casino, avalon78 ...

SlotWolf Casino - Allowed me to open account and play despite my active self-exclusion with another casinos using the same license

Dear askgamblersI have done several self exclusions on the casino in the license N1 interactive Ltd with the limit forever. First bob casino, betchan ...

Betway Casino breaching one week suspension cooling off period allowing me revers and lose £13.5k of my winnings

Betway casino has refused to return my winnings of £13.5k after breaching their responsible gambling terms and conditions and regulations set by the ...

Sugar Casino - Permanent closure request ignored due to technical issues at casino

Dear SugarCasino & AskGamblers,Today I am writing this complaint in regards to your casino. I will try to be as specific as possible and not to leave ...

Betamo Casino - Let me open account and play even do i was self excluded from casinos in the same license

Dear askgamblers I Will try to describe as good as posible but english is not my first languge.I did a self exclusion on spinia casino 29/9-2019 with ...

ComeOn Casino - Intentionally delaying information request

Hello there. I've been trying to get ComeOn to send me a complete transaction history of my account since the day it was registered. It has now gone ...

Planet 7 Casino - Withdrawal issue

On Sept. 4th 2019 I deposited $50.00 with a 300% match bonus code and I met my play through for the bonus and the casino offered an express withdrawal ...

Red Stag Casino - Requested life ban not honored

I requested a life ban of my account but they still emailed me sucking me back in to spend more To reactivate my account after I stated on chat I had ...

EmuCasino - Removed money from my account

I got a 50% deposit bonus from EmuCasino and before i claimed it i read the terms and conditions.The terms stated that max bet was 5$, max bonus ...

21.com Casino - Less withdrawal amount sent in wrong currency

I deposit Canadian dollarsI play with Canadian dollarsI withdraw Canadian dollarsThey don't pay me with Canadian dollars! They pay with Euros and send ...

SlotsMillion Casino - Withdraw 4 days still pending

Hi I wait 4 days of my withdraw. Its still pending. Everyday i chat with slotsmilion Everytime they say i send to department. This is my second ...

LadyHammer Casino - Allowing permanent self exclusion to be cancel

I have self excluded myself from this casino “forever” on January 25, 2019. Last week i went on the live chat and ask for reactivation and they ...

Unique Casino - Locked player account

HelloAfter betting money on the unique casino site I had the chance to win a big win of 3700euros.I made a withdrawal request that the casino left on ...

Raging Bull Casino - Raging Bull non payment

Hi trying to get my money payments off this casino i have sent all documents possible, I live in australia my passport is new zealand i have lived in ...

PokerStars Casino - Frozen account and no response

I have been a member of pokerstars for around 3 years. I have had many successful deposits and withdrawals. On the 01/01/20 my account was froze. I ...

Raging Bull Casino - Won a random jackpot that was not paid to anyone

I was playing with a no deposit bonus of 50 and won a random jackpot before I was through my playthrough. The casino rest the random jackpot to 1000 ...

Cool Cat Casino - Will not provide me with my deposit history

On Saturday 1/4/2019 I emailed Cool Cat Casino requesting my deposit history for income tax purposes. A representative from their support staff named ...